1 to 18 of 18 Customer Experience Jobs in Wales

About The Role Change Delivery and Project Management Experts. Be part of something wonderful! Customer Change Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Are you ready to join a market-leading company and help deliver significant and positive changes for its customers? Do … you have extensive experience in Change Management positions, including with Contact Centres? Are you an excellent communicator and influencer, with the ability to deliver on multiple projects? Have you a proven background in successful delivery of Change Management? If so, we have exciting news for you. We are looking … for an innovative, creative Change leader, able to lead a team of Project Managers in the transformation of our Customer Experience. Youll be joining phs Group as our Customer Change Manager and we are looking forward to meeting you! Its an exciting role for someone with the right more »

Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and Quality Management … Have you obtained experience in Contact Centres? Do you possess excellent people skills and stakeholder management? If you have answered Yes, we have the perfect role for you! Were looking for a dynamic leader who can drive success through change, to join us at phs Group, the leading hygiene … services provider in the UK. You will be an excellent communicator with an innovative and creative approach, who has proven experience in delivering outstanding results. Its an exciting role with the opportunity to make a real and positive difference for our customers in a rewarding position within a great more »

is located in Celtic Way, Coedkernew, Duffryn, Newport and it's hybrid. Position Overview Vantage is looking for a resourceful, detail orientated, self-motivated Customer Experience Administrator to work as part of a team assisting the Enterprise Technical Account Manager with the timely response and resolution to any … customer requests. The daily responsibilities include acting as first point of contact for customer queries via phone and customer ticketing system, establishing and maintaining relationships with all internal Vantage teams to collect requirements and data to produce reports, maintaining corporate document libraries, ensure quality of all data … reported, contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained. Duties Frequent contact with existing more »

understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues? If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and … exciting challenges, whilst supporting your personal growth and career ambitions, wed love to hear from you. Role Info: Customer Service Representative - Part Time (17.5hrs Per Week) Cardiff/Hybrid Working 2-3 Days Per Week After Training Competitive Market Salary Plus Significant Benefits Package Values: Serious about safety. We … we say. We stand by our word and the trust of others. Company: Global Distributor of chemicals & ingredients used in everyday products As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the more »

Peaple Talent has partnered with a large Professional services organisation who are currently recruiting a senior full stack engineer with experience of frontend applications using Nextjs, react and Sanity.io along with Nodejs on the backend. You will have the opportunity to work with their great engineering team who are … passionate and constantly looking at ways to enhance customer experience through a human centred design approach. Role responsibilities Develop Frontend Applications using NextJS, React and Sanity.io Develop Backend applications using NodeJS in a serverless architecture. Champion Communities of practice and development standards across our development team Play an … active role in agile ceremonies such as retrospectives, sprint planning and stand-ups. Using your experience collaborate on creating new solutions for our growing tech stack. Communicate with stakeholders across the business both technical and non-technical. Coaching and mentoring more junior members of the team. Experience Excellent more »

Are you a Head of Customer Services keen to embark on a new challenge? IntaPeople are delighted to be partnered with a client who are looking to recruit a Head of Customer Services in their Caerphilly offices. The client is an SME in its field with their only … competitor being Amazon (who they usually outsell globally). About the role… You will manage the customer support team of around 10 individuals, whilst developing and motivating the team ensuring they meet business needs. Directly manage two Line Managers providing 1:1’s, mentorship and overall support. You will … gather and analyse customer feedback, to understand any challenges. Develop and execute a comprehensive strategy to enhance the customer experience through innovation. Lead a team of customer service professionals, providing guidance, mentorship, and support to drive exceptional performance. Identify emerging trends and technologies in customer more »

and More I am representing an award-winning client in the banking sector who are looking for a Senior Automation Developer to join their Customer Experience department. You'll be responsible for driving forward their use of Robotic Process Automation, specifically in UiPath, in collaboration with the existing … team of developers. What is in it for the Senior Automation Developer: Play a key role in the transformation of Customer Experience, leading the implementation of automation capabilities Oversee the design and delivery of the automated processes, ensuring they are relevant to frameworks Propel the evolution of the … automation capability, whilst still providing excellent experience for users Guide and manage a team of Automation Developers as well as work across other departments to design new components A great opportunity for someone to step into a management role and be pivotal in the growth of the team What more »

and More I am representing an award-winning client in the banking sector who are looking for a Senior Automation Developer to join their Customer Experience department. You’ll be responsible for driving forward their use of Robotic Process Automation, specifically in UiPath, in collaboration with the existing … team of developers. What is in it for the Senior Automation Developer: Play a key role in the transformation of Customer Experience, leading the implementation of automation capabilities Oversee the design and delivery of the automated processes, ensuring they are relevant to frameworks Propel the evolution of the … automation capability, whilst still providing excellent experience for users Guide and manage a team of Automation Developers as well as work across other departments to design new components A great opportunity for someone to step into a management role and be pivotal in the growth of the team What more »

a fast paced organisation; this position provides a rare chance to really own and shape the methodologies and processes to enable service level protection, customer experience and employee engagement initiatives. Interested applicants must clearly demonstrate experience of high performance within Real Time/Intraday management within a … Here's a snapshot of what you'll do Proactively manage, motivate and mentor a team of specialist RTA's with varying degrees of experience Manage customer demand and schedule adherence to assist the management team with acceptable adherence goals. Ensure that customer contact patterns are analysed … across all customer contact channels Coordinate and manage same day and/or short term non-phone related tasks and manage the workload Coordinate and chair meetings and sessions with Operational leaders to review previous, current and future performance Analyse trends such as call volume and AHT, and attendance more »

Job Title: Platform Manager Location: Bridgend (onsite 5 days per week) Salary: Dependant on experience The role The Platform Manager will be crucial in developing and implementing effective strategies, managing e-commerce platforms, and driving online sales growth. The Platform Manager will leverage Amazon Brand Analytics tools and third … party analytics tools to analyse customer behaviour and optimize marketing strategies. The individual will segment customers and analyse their behaviour to provide valuable insights that guide decision-making and drive revenue growth. The use of Frequency Rank Basket Analysis Purchase Behaviour Demographics Customer Reviews Comparison Source Analysis Responsibilities … affiliate marketing, to drive traffic and increase conversions. Involved in planning, coordinating, and executing e-commerce activities to drive online sales and enhance the customer shopping experience. Digital marketing, data analysis, and understanding of the online retail market are key to the successful execution of their role. Managing and more »

Job Title: Sales Administrator Location: Newport Salary: Flexible - Will depend on previous experience (Temporary for 3 months but could go permanent) Hours: Full time. Monday - Friday, 8:30-5:00 working a 40 hour a week contract Here at The Recruitment Co, we are currently recruiting a Sales Administrator … and Sales Agents and ensuring the effective handling of new and existing enquiries and sales orders from inception through to completion. You will have experience of dealing with both customer and stakeholder requests to tight timescales whilst building relationships through trust, reliability and customer satisfaction. Main responsibilities … Create customer packs and communicate regularly with customers managing their expectations whilst ensuring a positive customer experience. Progressing quotes through internal systems for sales/materials ordered. Agree and communicate installation dates, confirm to customer and updating installation log. Update and maintain the installation log. Liaise with more »

are looking for someone who has: Minimum A level or equivalent in a Science/Engineering/Quality orientated qualification Minimum of 3 years experience working in a QA/QS environment, preferably within the medical device or pharmaceutical industry. Knowledge of ISO13485:2003 and Medical Device Directive MDD … initiative. Good interpersonal skills and the ability to communicate well in English both written and orally. Good record/documentation skills. Works with integrity, customer focus, accountability and teamwork. We offer: Hybrid Working Bonus Scheme Generous Pension Scheme Free Life Assurance Private Medical Insurance 25 days Annual Leave (plus … also have operations in China, Costa Rica, Taiwan and the USA; plus, remote staff in strategic global locations and were growing! Our Values are: Customer Centric: We create a positive customer experience by utilising our expertise through development and throughout the product lifecycle. Humility: We seek to more »

are looking for someone who has: Minimum A level or equivalent in a Science/Engineering/Quality orientated qualification Minimum of 3 years experience working in a QA/QS environment, preferably within the medical device or pharmaceutical industry. Knowledge of ISO13485:2003 and Medical Device Directive MDD … initiative. Good interpersonal skills and the ability to communicate well in English both written and orally. Good record/documentation skills. Works with integrity, customer focus, accountability and teamwork. We offer: Hybrid Working Bonus Scheme Generous Pension Scheme Free Life Assurance Private Medical Insurance 25 days Annual Leave (plus … also have operations in China, Costa Rica, Taiwan and the USA; plus, remote staff in strategic global locations and were growing! Our Values are: Customer Centric : We create a positive customer experience by utilising our expertise through development and throughout the product lifecycle. Humility : We seek to more »

our clients fast-paced and ever-evolving Business Onboarding department as one of their Subject Matter Experts. You will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and … who will hit the ground running from day one. Someone who is not afraid to challenge the way they do things to improve the customer journey, owning your process improvements, guidance changes, and projects. Taking ownership of reviewing high-risk business onboarding applications using our clients risk appetite; balancing … this with delivering a great customer experience, whilst keeping the bank and its customers safe. What is expected of the Business Onboarding Specialist? Being a subject matter expert by mentoring our onboarding teams. You will do this by building their knowledge and confidence in our clients Risk appetite more »

deliver cost and efficiency improvements, service developments and income generation opportunities. Role Requirements: Chartered CIPD or working towards is desirable, but not essential. Demonstrable experience reporting on Data Analytics, using Excel, SharePoint and Dashboards Experience of advising managers on resourcing issues up to Executive Director level and the … development of policies and procedures. Significant experience of working with a range of computer systems supporting employment services. Proven experience in managing a team and changing practices to improve customer experience. Experience of legislation and policy in regard to the use of temporary workers, Bank and more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will part of a small team assisting the business with statistical analysis and building predictive models for credit, fraud, and risk. About the Role: We … are looking for a Data Scientist to conduct statistical analysis and build predictive models for credit, fraud, and risk. The ideal candidate will have experience in data mining, statistical methods, and modelling/scoring techniques. They will balance day-to-day analytics assignments, research experiments and will contribute to more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : You will part of a team assisting the business with statistical analysis and building predictive models for credit, fraud, and identity risk. About the Role : This … data scientists, shaping the future strategy of the team, as well as performing product development and research projects as needed. The incumbent will have experience in data mining, statistical methods, and multiple modelling/scoring techniques. Responsibilities Managing a small team of data scientists building credit and fraud risk more »

and operations teams, and monitoring internal and production systems - ensuring stability, performance, and capacity management, and recommending improvements/efficiencies wherever necessary. Skills/experience we are interested in: Centos/RHEL & DEB/Ubuntu Linux system administration Security/authentication HTTPS, 2FA, MTLS, WAF Encryption technologies - SSL Certificate … patching/vulnerability detection The Client are an award-winning company that heavily invests in revolutionary new technology and are market leaders in the Customer Experience... They are backed by global enterprises from Finance to Telecoms and Utilities Industries, and dedicate ongoing support to their employee's career development. more »