1 to 25 of 34 Customer Experience Jobs in West Yorkshire

Senior Customer Experience/Insights Manager West Yorkshire - Hybrid £60,000 Forward Role are excited to be working with an innovated, high-growth subscription-based business in West Yorkshire, near Huddersfield. The company pride themselves on the product, service and support they offer to their growing customer base. As a Senior Customer Experience Manager, you will be analytical, a strategic thinker and passionate about all things customer!! The Customer Experience Manager will understand customer behaviour, extracting valuable insights, and turning them into impactful strategies that drive retention and satisfaction. Working … closely with the Head of Customer Experience, as well as teams across Customer Care, Retention, and CRM, you will ensure data is at the heart of decision-making. Your main objectives will be to improve customer loyalty, enhance engagement, and optimise the overall experience, particularly More ❯

big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Senior Product Experience Analyst is responsible for understanding the performance of our Global TV products and digital apps. This involves directly improving the experience of our … drive continuous improvement, whilst holding delivery teams to account on the success of what we are producing. What you'll do: Enhance Global Device Experience: Optimise and improve the overall performance of our devices. Streamline Streaming Services: Ensure first-rate performance and reliability of our streaming products. Improve Remote … control features. Ensure Audio & Video Quality: Maintain and enhance the quality of the audio and video experiences for our customers. What you'll bring: Customer Experience Insight: Proven ability to develop and communicate insights on customer experience from large data sets and to drive optimisation, delivery More ❯

enhance the relationship with payment partners through KPI management and building strong contacts, b) Analysis : analyse all trends, data and other metrics to enhance customer experience and c) Process : rationalise our payment strategy, support the team recruiting new payment solutions and improve the processes with other parts of … by utilising data-driven approaches, and developing and implementing solutions for the assigned payments products and related services; Identifying opportunities at scale to optimise customer experience and payments performance; Monitor PSP performance, resolve escalations, and ensure service-level agreements (SLAs) are met. Identify and onboard new payment providers … payment solutions. Actioning and coordinating KYC & KYB in collaboration with the rest of the Payments team, Finance and Legal. Monitoring product performance and analysing customer behaviour to meet product demand and preferences; Working with the business to segment customer data, increase the performance levels and improve the commercial More ❯

of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of … Service Desk Engineer to provide high-quality support for incident resolution and service requests. This role is integral to ensuring a best-in-class customer experience , exceeding expectations, and driving continuous service improvements. As a key member of our service team, you will take full ownership of incidents … party suppliers , to ensure timely and effective issue resolution. Key Responsibilities: Provide technical support for incidents and service requests, ensuring a high level of customer satisfaction. Log, track, and categorize incidents accurately in the call logging system. Take full ownership of tickets, proactively managing escalations where necessary. Ensure clear More ❯

Are you passionate about delivering exceptional customer experiences through digital and mobile apps? Do you thrive in a collaborative environment, solving problems and exploring innovative approaches? Are you seeking a role where you can create an impact? We are looking for a Mobile App Product Owner who creates outstanding … customer experiences to help bring our vision to life. At this transformative phase of our digital journey, your contributions will help shape what we do as a business! If this sounds like you and you're looking for a role where you can be part of a high performing … our mobile app. You will: Focus on undertaking appropriate measures, targeted development priorities and engagement initiatives that result in a best in class digital experience for our members. Underpinning this will be an understanding of delivering our commercial and regulatory objectives. Manage the performance and customer experience More ❯

Business Development Manager Location: Leeds, Permanent, Full-Time. Office based (Flexible hours) Salary: Competitive depending on experience + Uncapped commission. Includes: Personal MacBook, Travel worldwide to Conferences & Events. Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. … across 75+ countries, with a presence in 12 global offices. Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core — we continuously seek new … reports and sales forecasts, ensuring these are achieved. Ensure that data is accurately entered and managed within Protect Group’s CRM. Required Skills and Experience New business generation experience is vital Experience in developing excellent relationships and demonstrating strong networking skills Excellent communication skills (written and verbal More ❯

Job title: Product Owner (Hands on software development leader) Location: Home Based - Occasional UK Wide travel Salary: £50,000 - £70,000 (NEG - commensurable with experience) Benefits: Bonus Scheme 30-35 days holidays Employer Contributed Pension Life assurance/life cover Massively discounted holidays Free Leisure Club Membership Subsidised Food … who will help identify, scope, prioritise and then work cross-functionally within the business and with third party vendors to deliver a portfolio of customer facing digital products to improve customer experience. As a small, agile, and aspirational business, the successful candidate will be expected to operate in … software and subsequent rapid improvements and iterations. This is a genuine product owner role with full end to end accountability for making and running customer-facing digital products, involving an exciting and rare blend of hands-on delivery, project management, research and commercial acumen. Key Responsibilities: Recruit and lead More ❯

valuable. The Role: As our Speech Analytics Analyst, youll analyse data from the speech analytics platform and provide actionable insights that drive improvements in customer experience, business performance, and employee development. The role involves collaborating with various departments to ensure the effective use of speech analytics products and … Analytics Analyst to join our team! In this role, you'll analyse data from our speech analytics platform to uncover valuable insights that enhance customer experience, improve business performance, and support employee development. Youll work closely with multiple departments to ensure the effective use of our speech analytics … As a Speech Analytics Analyst, you will: Conduct independent, in-depth analysis to identify business challenges, uncover root causes, and explore opportunities for enhancing customer experience. Present analysis findings and provide actionable recommendations to stakeholders at all levels, from Senior Management to Team Leaders and department managers, supporting continuous More ❯

Service Desk Engineer to provide high-quality support for incident resolution and service requests. This role is integral to ensuring a best-in-class customer experience , exceeding expectations, and driving continuous service improvements. As a key member of our service team, you will take full ownership of incidents … party suppliers , to ensure timely and effective issue resolution. Key Responsibilities: Provide technical support for incidents and service requests, ensuring a high level of customer satisfaction. Log, track, and categorise incidents accurately in the call logging system. Take full ownership of tickets, proactively managing escalations where necessary. Ensure clear … warranty desktop/laptop devices. Qualifications Are you an experienced Service Desk professional looking for your next challenge? We’re seeking a proactive and customer-focused individual to join our team. What You’ll Bring: At least 2 years of experience in a Service Desk role, performing a More ❯

What We Need NetBrain is looking for a Customer Success Manager with a strong background in this function specifically for Enterprise IT solutions. This person should have excellent interpersonal and communication skills, as well as the ability to multitask and learn complex technology. The Impact You’ll Make In … enterprise customers across a wide range of verticals to drive product adoption and outcomes. Your work will lead to renewals, expansion, advocacy and general customer satisfaction across these key accounts. You will be a trusted partner, leading customers post implementation with a focus on end-use adoption, communicating ROI … You will work closely with a variety of internal functions, including the Sales, Support, Service and Product Management Teams. What You’ll Do Create customer-facing QBR templates and new go-to-market documentation. Build email campaign templates that are tied to new features and new platform capabilities. Incorporate More ❯

strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI Conduct discovery to uncover high value, unmet market/customer needs; conduct & synthesize competitive analysis Create, manage and present product roadmaps Collaborate with product pricing to determine ideal commercial/GTM plan Track, measure … improve products Develop content for executive/board presentations on roadmap and product/market performance Minimum Qualifications 10+ years of accounting product management experience, including at least 2+ years in accounting, with a proven track record of success in scaling and optimizing accounting platforms. Bachelor's degree in … Accounting strongly preferred. Would consider a related field (e.g., computer science, business administration, finance) 3+ years of experience in product management with experience working with Mid-Market ERP Systems (i.e. Acumatica, Epicor, Microsoft Dynamics, Sage, Intacct, NetSuite, Restaurant365, or similar mid-market ERP software) with experience in More ❯

marketing content Reporting on performance of digital channels Manage online brand and product campaigns to raise brand awareness Collaborate with internal teams to optimise customer experience and ensure brand consistency Stay up-to-date with digital technology developments Communicate with senior management about marketing initiatives and project metrics … Profile For the Digital Marketing Manager - Technology Services role, an applicant should have: 3+ years experience in Digital Marketing. A background in technology, Saas, or a services led sector such as professional services in preferred. Hands-on SEO experience. Line management experience is desirable Experience with GA4 … Google Ads, and LinkedIn Campaign Manager. Ideally experience managing Wordpress websites. Experience in developing and implementing digital marketing strategies Strong analytical skills with a goal-oriented attitude Job Offer On offer for the Digital Marketing Manager - Technology services role: An estimated salary range of More ❯

Leeds | 6 Months Contract with possible extensions | £650/day Inside IR35 | Hybrid - 2 days in office per week, 3 days WFH | Financial Services | Customer Journey | SQL | Our Retail Banking client is seeking a highly motivated Business Analyst to join and assist an established team orchestrating customer journey … with a focus on technology amongst other aspects. You will be responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. You will analyse data structure, lineage & dependencies. Data … Backup & recovery solutions Dell Data Protection Suite Legacy backup solution Structured SQL, relational DBs, file systems Cloud storage, data management. Required Essential Skills and Experience: Similar previous experience within Financial Services is highly beneficial Strong Business Analyst skills/data governance Data management Previous experience with Legacy More ❯

Here atEMISwe are looking for Customer Support Analysts to come and join our customer driven, diligent and collaborative team on a permanent basis. This is the perfect opportunity if you are looking to break into the technology industry but perhaps a little unsure of where to start. If … you have a passion for technology, completed a bootcamp or some experience in technical service support or customer support, wed love to hear from you! We will provide you with training on technical support and an abundance of great skills to them support you in furthering your career … here at EMIS. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software. Our Leedssupport service team meet in the office twice weekly on Monday More ❯

Are you data-driven and customer-centric? Do you enjoy building solid relationships resulting in revenue and growth? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and … creators for each individual legal use case. About the Role As an Account Executive, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management. Responsibilities Adhering to planning, documentation … products by identifying up-sell or cross-sell opportunities Identifying key account issues, needs and demonstrate the business value of Lexis Nexis products Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact Building solid relationships with key decision makers and More ❯

Are you data-driven and customer-centric? Do you enjoy building solid relationships resulting in revenue and growth? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and … creators for each individual legal use case. About the Role As an Account Executive, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management. Responsibilities Adhering to planning, documentation … products by identifying up-sell or cross-sell opportunities Identifying key account issues, needs and demonstrate the business value of Lexis Nexis products Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact Building solid relationships with key decision makers and More ❯

C-4 Analytics is committed to developing innovative solutions for every dealer in every market, and to providing the highest levels of accountability and customer service. We are currently hiring for a Senior Product Manager as we look to expand our team and support our growing roster of local … for one or more products in our growing digital product portfolio. Prioritize multiple competing priorities while maintaining a rapid pace of product delivery. Conduct customer, market, and industry research, and work closely with design, engineering, sales, customer success and leadership teams. Report directly to the VP of Product. … for owning the vision, strategy planning, and execution that create, drive, and deliver digital product strategies. Possesses a 'been there, done that' level of experience with agile principles and practices in analysis. Can articulate the big picture product strategy and break it down through story maps, epics, user stories More ❯

At Jet2.com and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Lead Digital Analyst, you'll have … achieve our goal. You'll bring a strong understanding of 'All things Digital', from the more technical elements of tracking site activity to analysing customer behaviour, interpreting the results and communicating actionable insights to stakeholders. You'll be responsible for delivering analysis and insights to stakeholders to drive business … and promote the value of digital data. You'll work with the relevant digital teams (CRO, E-com & UX amongst others) to improve the customer experience with the intention of improving goal conversion. You'll guide a development of reports, identifying opportunities to further the business' understanding of More ❯

The Resource Planning Team provides crucial forecasting and insight to support the planning of staffing levels in the UK and offshore that ensure positive customer experience and efficient achievement of our commercial objectives. Reporting to the Forecasting Manager, in this role you will be a member of the … To drive best practice through own behaviours, documentation, appropriately tabbed and commented code. Able to build/maintain accurate short, medium, and long-term customer demand forecasts across multiple contact channels, departments and sites Oversee model inputs from the analyst team in both a Forecasting and Actual FTE perspective … parameters Drive operational efficiencies in the contact centre through reviewing and optimising processes and contact approach in BAU and projects. What Were Looking For: Experience in an analytical Resource Planning role Highly numerate and analytical Experience using SQL, Snowflake or other transferable coding language preferable Advanced Excel Working More ❯

At Jet2.com and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Senior Digital Analyst, you'll have … achieve our goal. You'll bring a strong understanding of 'All things Digital', from the more technical elements of tracking site activity to analysing customer behaviour, interpreting the results and communicating actionable insights to stakeholders. You'll be responsible for delivering analysis and insights to stakeholders to drive business … and promote the value of digital data. You'll work with the relevant digital teams (CRO, E-com & UX amongst others) to improve the customer experience with the intention of improving goal conversion. You'll guide a development of reports, identifying opportunities to further the business' understanding of More ❯

Service Management Process Lead who embraces our vision and is keen and confident to deliver results. You will be passionate about providing an exceptional customer experience, with an expectation of aiding, supporting, and advising individuals experiencing technical or operational challenges. You will be responsible for designing, implementing, and … Service Provider Management: Responsible end-to-end for the outsourced service provider across Major Incident, Incident, Problem, and Change management. REQUIREMENTS Minimum 5 years+ experience in IT service management roles. ITIL v4 Foundation certification is required; higher-level ITIL certifications are highly desirable. Strong understanding of IT infrastructure and … applications, including cloud environments (particularly Azure), Microsoft OS, and core Office applications. Experience working with Servicenow is highly desirable. Proven ability to lead and manage IT service management processes. Strong interpersonal and communication skills, able to work with multiple stakeholders to gather information and coordinate priorities. Excellent problem-solving More ❯

we are looking for people who can support our ethos. To apply to this post, you will have: A base in Leeds with working experience of an incident response model and fluency with observability and monitoring (Prometheus, Grafana) Experience defining alerts and implementing dashboards from existing monitoring and … logging data Relentless focus on customer experience with good understanding of security best practice Fluency in cloud infrastructure (AWS) – using Infrastructure as Code (Terraform, Git), building automated pipelines (Gitlab CI, Lambda) with experience with a container orchestration platform (Kubernetes, Helm). What we offer: Our roles offer More ❯

as Senior developer? Join us as a Senior Oracle BPM Developer The Role As a Senior Oracle BPM Developer , you are required to enhance Customer Experience and reduce processing time around retail lending. In this role you will analyse the existing 11g application to identify deprecated features, incompatible … Business Process Execution Language (BPEL) workflows and BPMN diagrams. Provide support in testing, debugging, deployment, and support. Your Profile Essential skills/knowledge/experience: Code Development: Write, test and maintain high quality, scalable, and efficient code. Code Review: Conduct code reviews to ensure adherence to best practices and More ❯

Fusion Middleware expertise? Our client is looking for a Senior Oracle BPM Developer to migrate SOA and BPM applications from 11g to 12c, enhancing customer experience and reducing processing time in retail lending. What You'll Do: Migrate BPM applications from 11g to 12c, ensuring seamless integration. Modify … business processes using Oracle BPM Studio & Process Composer. Develop BPEL workflows and BPMN diagrams. Support testing, debugging, deployment, and ongoing maintenance. Key Skills: Strong experience in Oracle BPM, Fusion Middleware, and JDeveloper 12c. Expertise in code development, reviews, debugging, and system optimization. Ability to collaborate with stakeholders to gather … and refine BPM requirements. Familiarity with Oracle ADF, HTML, CSS, and Agile methodologies. Experience with CI/CD, DevOps, and automation testing is a plus. Send your CV for immediate consideration. More ❯

Management team, Category Manger and the vendors, and you will have a team of sales support people to help you deliver a world class customer experience to your growing base of clients. You will need to develop influential relationships with key decision makers within every customer and … key account base. Effectively manage the relationship between the company and the defined key account base. React effectively and in a timely manner to customer queries and issues. Develop and re-engage with lapsed customers to understand what is required to win business back Maintain high levels of appropriate … businesses competitive position. Regularly monitor revenue streams from orders to ensure consistency with forecasts. Maintain full, accurate, honest and timely records. Qualifications/Relevant Experience: Essential An interest or experince working in sales Technology/IT/Telecommunications based background. Essential Skills & Qualities: Business focused. Inquisitive sales minded Responsive More ❯