2 of 2 Customer Insight Jobs in Lancashire

in your career? DCS Tech is excited to partner with a leading Motor Finance company searching for a Head of CRM to drive their customer engagement strategy. This is a chance to make your mark in a fast-growing sector, where you'll be crucial in enhancing customer … ll Do: Craft and Execute Winning CRM Strategies : Develop and implement dynamic CRM strategies that increase conversion rates and boost both new acquisitions and customer retention . Lead a Growing Team : Mentor and inspire a small CRM team, with the opportunity to scale as the business grows. You'll … teams across marketing, content, and product to design, launch, and manage successful CRM campaigns. Leverage Data & Insights : Analyze CRM activities, focusing on performance and customer insights to continuously improve the customer journey. Boost Customer Lifetime Value : Develop strategies that increase Customer Lifetime Value (LCV) , building stronger more »

with other departments, particularly acquisition. Your mission will be to enhance engagement, interest, and sales through tailored prospect lifecycle nurture campaigns aligned with our customer journeys. Responsibilities: Develop, articulate, and execute a CRM strategy to nurture prospects and increase conversion rates for new acquisition and retention. Lead the CRM … and successful campaign launches. Analyze and report on all CRM activities, focusing on targets that align with business goals. Develop strategies to enhance lifetime customer value (LCV) and support business growth. Manage all CRM channels, creating and activating effective campaign plans for target audiences. Support our omnichannel customer experience by working with business stakeholders, both internally and externally. Utilize CRM tools and data analytics to gain customer insights and enhance the customer journey. Stay updated on industry trends and best practices, continually seeking opportunities for innovation and improvement. Experience with CDPs like Segment and CRM more »