1 to 25 of 33 Customer Service Jobs in Oxfordshire

than 300,000 tours, activities, and experiences worldwide. The Data, Martech & Experimentation team is at the heart of Viator's ability to scale, drive customer satisfaction, and optimize operations through data-driven, AI-powered, and highly efficient platforms . We are looking for an experienced Senior Director of Product … to lead our internal platforms across Data, Machine Learning, Experimentation, Martech, and Customer Service . This role has the option to work from one of our European offices (Oxford, London, Lisbon, or Krakow) or to be fully remote with regular travel to offices for collaboration. What You Will … Do Lead key initiatives across Viator's internal platforms including Data, Machine Learning, Experimentation, Martech, and Customer Service . Manage a team of Product Managers across multiple platform domains, ensuring alignment and collaboration across Product, Engineering, ML/AI, and Analytics. Drive a strategic vision for internal platforms more »

As a Junior Project Engineer at Air IT, you'll be an integral part of our projects team – the driving force behind our quality customer service and dependable solutions. Working closely with our Professional Service Technical Manager and the central Project Management Office, you'll ensure that … IT projects team are an essential part of the business. Often working on customers sites, they are the face of the business delivering quality customer service and reliable solutions. Regionally headed up by the Professional Service Technical Manager and with links into the central Project Management Office. … requirements within the designated time. Additionally, the Junior Project Engineer will assume a critical responsibility in facilitating the transition of new projects to the service desk team upon their completion. Moreover, this role will involve providing support to senior project engineers in successfully completing larger and more complex projects. more »

Are you a good communicator with a passion for helping others? We're looking for a Customer Service Coordinator to join our client's team based in Witney. As a key member of the team, you will interact closely with customers, ensuring excellent service and seamless support … A problem solver who approaches challenges with a can-do attitude. If you're ready to take on an exciting role and provide excellent customer service, we'd love to hear from you! If you would like to know how we will store and process your data, please more »

Service Manager | Didcot | £50,000pa - £65,000pa plus benefits: MARS has partnered a pioneering specialist manufacturer based in South Oxfordshire to support their recruitment of a Service Manager . This is a fantastic opportunity for a Service Manager to join a globally renowned supplier of high-precision … micromachining and imaging systems. The Service Manager will be responsible for the delivery of world-class service and support to their customers through effective management of a team of international service engineers. The role: The Service Manager will be responsible for the Service Engineering team … ensuring they are motivated, work collaboratively and have required training and development needs met. You will plan, allocate, and monitor work of the service engineering team, ensuring that they are delivering within SLA’s, against quality standards and costs. You will act as a primary point of contact for more »

We are seeking a Customer Service Advisor for a friendly well-established company near Long Hanborough. Key Responsibilities: Answering customer queries via phone, email & live chat Complaint handling Processing orders & returns Providing technical support Raising engineer visits Liaising with field engineers The ideal candidate will be f more »

reporting, and provision of replenishment services ensuring stock levels are maintained. The role is responsible for responding to requests for equipment according to agreed service standards. Supporting and assisting operational teams with site visits for inventory audit to validate the status of assets and coordinating receipt and dispatch of … ineligible because the role does not meet the necessary salary thresholds. Main duties of the job Key Responsibilities Delivery of the IT Asset Management Service covering all customers. Develop and maintain strong customer relationships. Ensure all activities carried out by the team follow NHS standards, regulatory, and local … policies for security and control of data bearing assets. Ensure support for continuity of service, deployment and availability of equipment for clinical and business administration systems as agreed with customers. About us SCW is committed to our process of redeployment of at-risk members of our existing workforce to more »

Field Service Engineer Join the team! Join our client’s dynamic team as a Field Service Engineer and play a crucial role in delivering cutting-edge power management solutions to their customers. You'll be at the forefront of energy optimisation technology, working with transformers, voltage optimisation systems … and battery energy storage systems. Key Responsibilities for the Field Service Engineer Perform installation, commissioning, maintenance, and troubleshooting of electrical systems at customer sites Conduct comprehensive surveys, inspections, and testing to ensure optimal system performance Diagnose and resolve complex technical issues using your expertise and analytical skills Work … directly with clients to understand their specific requirements Provide customised solutions that address unique client needs Ensure exceptional service delivery that builds lasting client relationships Maintain detailed and accurate service records of all performed work Complete necessary documentation for installations and handovers Adhere to safety guidelines and industry more »

FIELD SERVICE ENGINEER (ENTRY LEVEL) Our client is a global diagnostic company and is looking for an enthusiastic, motivated, and customer-focused Field Service Engineer to join our Technical Service team. This is an entry-level, full-time, permanent role, perfect for recent graduates or individuals … engineering careers. The position is available for candidates based in the South (M40 corridor, between London and Birmingham). Your Mission As a Field Service Engineer, you will play a key role in supporting customers by providing technical assistance and troubleshooting. Your responsibilities will include: Resolving first or second … level customer inquiries related to the company diagnostic solution. Assisting with troubleshooting and escalating complex issues to senior engineers. Managing Return Material Authorization (RMA) processes with customers and partners. Engaging with customers regularly to understand their challenges and offer solutions. Ensuring quick and effective resolutions to customer needs more »

Customer Success Engineer AI-Powered Software Development ?? Remote (Monthly visits to Oxford) ?? Up to £40,000 + Share Options ?? Company Size: 60 Are you a software-savvy professional with a passion for helping customers succeed? Do you enjoy working with cutting-edge AI technology that is transforming the way … software is developed? If you're looking for the next step in your career in Customer Success, Solution Engineering, Product Management, or Product Engineering , this role could be perfect for you! This company is pioneering AI-powered solutions that enable developers to write better, faster, and more efficient code … big plus!) ? Strong understanding of SDLC and DevOps best practices ? Excellent communication skills ability to engage with developers & senior technical leaders ? Experience in a customer-facing technical role (Customer Success, Solutions Engineering, Technical Consulting) ? Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab Pipelines, etc.) ? Ability to more »

down roots at Oxford's most exciting workspace for science and technology innovators. This full-time role is key in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. You will also ensure the reception services are run to the highest quality. Oxford Innovation … the product offering whilst enhancing its reputation for excellence. You will support coworking members from doing the initial tour, signing them up, keeping the customer records up to date for audit purposes and have a strong customer service approach. You will also deliver a market leading service … Money Laundering Regulations Maintain records and documentation to comply with our Quality Management System ISO9001:2015 & ISO14001 Contributing to developing a culture of quality service and customer care in all areas by encouraging open and honest feedback from the staff and tenants, assisting with regular tenant surveys and more »

this one is particularly special. Youll have an important part to play providing insight and support across the supply chain functions to ensure that service, cost and quality improvements are obtained. Taking high level practices and customer requirements, you will manage processes and procedures to achieve the required … manage potential problems with the data and any queries from customers or the supplier base, resolving and/or escalating upwards before they impact service levels. Data management is key, working with suppliers to acquire data, you will ensure ongoing communication to manage the change control process. As part … failure, ensuring robust countermeasures to resolve issues and avoid further impact Provide prompt resolution of queries from the client and internal customers Support the Customer Service team by delivering prompt status updates and resolution to issues raised by customer workshops Provide additional technical/data support for more »

IT support function, ensuring the efficient and effective resolution of technical issues for internal users. You will lead a team of helpdesk professionals, manage service requests, and drive continuous improvement to enhance user satisfaction. This role requires strong leadership, technical expertise, and a customer-focused approach. Key Responsibilities … Manage and lead the IT helpdesk team, providing guidance, support, and performance management. Oversee the daily operations of the IT service desk, ensuring timely resolution of technical issues. Develop and implement helpdesk policies, procedures, and best practices. Monitor and analyse helpdesk performance metrics, reporting on trends and areas for … for complex technical issues and ensure their resolution. Collaborate with other IT teams and departments to ensure seamless support services. Maintain and improve IT service management processes, including incident, problem, and change management. Stay up to date with emerging technologies and recommend relevant improvements. Ensure compliance with security policies more »

related issues, escalating complex problems to other engineers when necessary. Provide hands & Feet support to Infra teams during critical upgrades & escalation (End user management & Service experience) Handling & supporting Audits. Diagnose and troubleshoot technical issues Knowledge & Experience: Experience in servers, networks, engineering applications and desktop support Strong knowledge on Networks … maintenance of server hardware and software (Server maintenance). Good IT knowledge, especially on desktops (End User Computing), network, and servers. Excellent problem-solving, customer management and communication skills (verbal and written in English language). Good knowledge on engineering applications and licensing. Fair understanding of overall SLA and … metrics and means to meet them. Familiarity with remote desktop applications and help desk software. ITIL or MS Certified preferred Competences Customer Centricity - Ensures the delivery of exceptional customer service Business Acumen - Applies appropriate strategic logic to decisions and initiatives in ones area Decision Making - Identifies and more »

SaaS Sales & Customer Success Manager (Oxford based) The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve … clients Ensure retention and satisfaction of all assigned clients Aid clients in achieving their goals Qualifications Bachelor's degree or equivalent experience Experience in customer success Strong written and verbal communication skills Detail oriented and analytical Demonstrated ability to increase customer satisfaction Seniority level: Entry level Employment type more »

and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities Own overall relationship with assigned clients Ensure retention and satisfaction of all assigned … clients Aid clients in achieving their goals Qualifications Bachelor's degree or equivalent experience Experience in customer success Strong written and verbal communication skills Detail oriented and analytical Demonstrated ability to increase customer satisfaction more »

and exceed their sales targets. Administrative Support: Provide high-level administrative support to account management teams, ensuring all vendor-related tasks are handled efficiently. Customer Support: Assist customers with their vendor-related enquiries and issues, ensuring a high level of customer satisfaction. Process Adherence: Ensure all processes are … followed correctly to maintain operational excellence and efficiency. Reporting and Documentation: Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions. Continuous Improvement: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness. INDIVIDUAL RESPONSIBILITIES: Be the primary point of contact for incoming … customers and internal departments, ensuring responses are provided within our standard 4-hour SLA. Generate, monitor, and follow up on all quotations, and manage customer notifications for all contractual renewals. Ensure accurate processing of all orders and invoicing in accordance with operational procedures. Advise customers on licensing procedures and more »

skills and experience: The ideal candidate will have expertise in telecom processes and technologies, focusing on integrating Salesforce, ServiceNow, and CSG solutions to optimize service delivery and operational efficiency. Solution Design: Develop comprehensive E2E solution designs that align with business requirements and enhance customer experience. Integration Expertise: Design … system interaction through effective interface designs. Technical Leadership: Provide technical guidance throughout solution implementation. Stakeholder Engagement: Work closely with cross-functional teams, including sales, customer service, and IT, to align solutions with business objectives. Desirable: Knowledge of Test & Diagnostics applications. Required: Mandatory BSS Applications Knowledge: CRM, Product Catalog … Order Orchestration, Billing, Enterprise Reporting, Service Assurance. Preferred: Salesforce, CSG, ServiceNow. Fibre Access Network Expertise: Strong understanding of network nodes, topologies, and functionality. Telecom Strategy & IT Process Improvement: Ability to assess and enhance internal functions, systems, and business strategies to support future growth. Architecture Best Practices: Experience with telecom more »

Salary: £31,459 – £36,616 per annum plus benefits Hours : 37.5 hours per week The Role The IT Department manages every aspect of IT service delivery and support within the Centre. This includes audio visual and IP telephony requirements. The IT Department consists of the IT Manager, Senior IT … and attention to detail and being proactive and showing initiative. Ability to adapt quickly to changing needs and priorities. Experience of working in a customer service environment with demonstrable client-focused “can do” approach, patience to understand the client's needs and willingness to work in the most more »

years of financial/bookkeeping experience Solid Purchase Ledger, Expenses process knowledge Experience (or willing to learn) of Payroll systems Exceptional interpersonal/Customer service skills Knowledge of Xero accounting software Advanced knowledge of MS Office (Excel, Word) Attention to detail, ability to follow processes and procedures Able more »

Sales Team, providing after sale support and advice to a designated range of customers. What is the role? You will manage a set of customer accounts, acting as a first point of contact for your assigned account base to effectively manage all queries within specific SLA periods. This team … takes a customer first approach, providing customers with confidence in Westcoast's ability to deliver a comprehensive service from first stage quoting to query resolution, leading to continued repeat business. This is a non-call centre environment, primarily email based, with customers dealing directly with appointed advisors and … have some of the following skills and experience and the desire to develop in other areas: Previous experience of working within a busy, pressurised Customer Service/Post Sales, or Administration environment. Methodical and applies logic to tasks and decision making. Works effectively under pressure - maintaining exceptional levels more »

an innovative IT consulting company dedicated to providing exceptional solutions. You'll be part of a supportive team committed to professional development, delivering outstanding customer service, and exceeding client expectations. Small but mighty, this company offers numerous opportunities for involvement in exciting projects. Our client is committed to more »

with AWS tagging benefits and limitations. Experience with Python or similar automation/scripting languages. Excellent communication skills, both verbal and written, and outstanding customer service abilities. Work in a Way That Works for You We promote a healthy work/life balance across the organization. We offer more »

month fixed term contract. Application Support Analyst Summary: The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer cost-efficient services, provide pertinent and punctual information, and assist the business by implementing straightforward, user-friendly, and efficient … the management of one or more critical business applications through their life cycle, co-ordinating and managing upgrades for these. * Troubleshooting complex incidents and service and change requests through appropriate channels. Application Support Analyst Attributes/Skills: * Proven expertise working with NetSuite. * Experience of working on projects. * Expertise in more »

Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new more »

their final destination in-store. Because of our growing size and scale, we're truly global, with lots of opportunities worldwide to ensure fantastic customer service and incredible availability of stock. We work tirelessly to deliver efficiently, saving both time and money. Ambitious? So are we. Unique? That more »