2 of 2 Customer Service Jobs in Solihull

a leading provider of innovative software solutions. This role is perfect for someone with 2+ years of IT support experience who thrives in a customer-focused environment. Youll provide technical support for cutting-edge software, help implement systems for new and existing customers, and collaborate with internal teams to … address technical issues effectively. Youll play a key role in troubleshooting software problems, supporting customer onboarding, and ensuring users get the most out of the product. If youre passionate about IT, a problem-solver, and love working with people, this could be the role for you. Key Responsibilities Technical … Support & Troubleshooting: Provide first and second-line support, resolving customer issues related to software installation, configuration, and use. Diagnose, analyze, and resolve software issues across multiple applications. Log issues with detailed reproduction steps and collaborate with development teams for resolution. Respond to support requests via phone, email, and ticketing more »

driving flawless execution and shaping the future of our delivery function. In this senior role, you’ll have full ownership of all Product and Service orders which have successfully passed through the Sales Operations – Order Management Gate. From overseeing seamless installations to managing resource planning, you’ll ensure every … you’ll empower your people, streamline processes, and optimise systems to deliver cutting-edge WAN, LAN, Firewall, NAC, and Wi-Fi solutions with a customer-first focus. What You’ll Do: People Leadership: Build, nurture and develop your team, and identify and grow talent to deliver exceptional customer … inefficiencies, and provide clear, actionable reporting. Systems Excellence: Align systems with processes, ensure seamless integration, and standardise reporting for greater transparency and consistency Management & Customer-Centric: Lead by example, inspire confidence, and balance efficiency with a customer-first approach to meet goals and priorities. Cross-Team Collaboration: Use more »