10 of 10 Customer Service Jobs in Solihull

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we've spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service' (CaaS) – and we need a Service Delivery Manager to ensure our customers experience the … very best service in the industry. As our Service Delivery Manager, you'll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role: Make a difference every … day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger relationships, boosting satisfaction, and driving More ❯

and is looking to appoint a Head of CRM & Insights to the team. This role is a pivotal position designed to leverage data and customer insights to drive business growth. The Head of CRM & Insights will play a critical role in shaping and executing the company's customer relationship management and insight strategies. This individual will be responsible for driving customer retention, engagement, and loyalty across all channels by using data aggregation techniques and personalisation strategies. The role will require a deep understanding of customer data, the ability to extract actionable insights, and the expertise … to tailor CRM campaigns to individual customer preferences. The successful candidate will manage a team and work collaboratively across departments to ensure CRM and insight strategies align with the overall business objectives. Key Responsibilities In The Position of Head of CRM & Insights Customer Insights & Analytics: Lead the aggregation More ❯

a Front of House Administrator to join our operations team. The individual will be responsible for ensuring clients experience the highest possible standard of customer care, and contribute to the smooth running of the front of house service by providing flexible support to the reception team. The individual … refreshments, and ensure rooms are kept clean and tidy throughout the day. Administrative Support: Provide ad-hoc administrative support to other teams as needed. Customer Service: Ensure a welcoming atmosphere; handle customer inquiries with professionalism. Collaboration: Work closely with the wider operations team to ensure smooth operations … and excellent service delivery. Travel: Book hotel, train, flight travel for employees as and when required Skills and Experience: Warm and courteous, always willing to help. Manage workload efficiently; with the ability to multitask and work to deadlines. Act on initiative and make things happen to ensure smooth front More ❯

Company's hiring needs. Experience of writing advertisements to support sourcing and candidate attraction. Ability to work under pressure and to tight deadlines. Strong customer service and problem-solving skills. An ability to maintain confidentiality, operate with discretion and diplomacy. Proven recruitment experience, preferably in the Technology sector More ❯

Company's hiring needs. Experience of writing advertisements to support sourcing and candidate attraction. Ability to work under pressure and to tight deadlines. Strong customer service and problem-solving skills. An ability to maintain confidentiality, operate with discretion and diplomacy. Proven recruitment experience, preferably in the Technology sector More ❯

governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. We are recruiting for a Payroll Subject Matter Expert to More ❯

lead and empower our highly skilled Network Architects. You’ll make sure they have everything they need—skills, resources, and support—to deliver outstanding customer solutions. Working closely with Pre-Sales, Customer Onboarding, and Service Delivery, you’ll drive efficiency, innovation, and operational excellence—making a real … to cut errors and inefficiencies. You’ll use Root Cause Analysis (RCA) to fix issues at the source and keep raising the bar. Drive Service Excellence – Keep SLAs on point, provide technical escalation for NOC and Pre-Sales, and oversee 24/7 support coverage. You’ll also fine … tune service improvements to keep customers happy. Push Continuous Improvement – Use data and insights to boost performance, drive innovation, and eliminate inefficiencies. Be a key player - As Duty Manager on a rota basis, you’ll take charge during major service outages, keeping things running smoothly. What You Bring More ❯

are moving towards hybrid working, which offers an even better balance of office and home working. Of course, for us to provide the best service to our customers and remain successful, individual business areas will adopt different approaches to how flexibility is implemented locally. Training Relevant training will be … Be well We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of More ❯

site surveys across the UK. Youll work closely with the NOC Manager and Head of Delivery & Projects to drive operational excellence and continuously improve service levels, all while making sure our engineers have everything they need to thrive. A day in the life of our Field Engineering Manager: Lead … right place at the right time. Drive Performance Use data & analytics to boost efficiency, cut out wasted effort, hit KPIs and deliver real results. Service Excellence Keep our customers happy with Right First Time (RFT) execution, smooth workflows, and lightning-fast issue resolution. Own the On-Call Schedule Ensure …/7 national coverage with a well-structured regional rota. and prioritise work effectively to maintain high SLA performance service standards. Driving Continuous Improvement Challenge the status quo, streamline processes, and implement best practices across field operations. Prioritise Like a Pro Juggle commercial and customer needs to get More ❯

lead flawless project execution and shape the future of our delivery function. In this senior role, you'll have full ownership of Product and Service orders of varying sizes and complexities. From overseeing seamless installations to managing resource planning, you’ll ensure every project meets the highest standards. Leading … ll empower your people, streamline processes, and optimize systems to deliver cutting-edge WAN, LAN, Firewall, NAC, and Wi-Fi solutions—all with a customer-first focus. What You’ll Do: Seamless Excellence: Take charge of end-to-end installations, lead user acceptance testing (UAT), and ensure a flawless … tier network solutions that set the gold standard! People Leadership: Build, nurture and develop your team, and identify and grow talent to deliver exceptional customer service. Process Improvement: Simplify workflows, cut inefficiencies, and provide clear, actionable reporting. Systems Excellence: Align systems with processes, ensure seamless integration, and standardise reporting More ❯