Service Delivery Manager - Take Your Career to the Next Level! At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the … very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role: Make a difference every … day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger relationships, boosting satisfaction, and driving More ❯
a Front of House Administrator to join our operations team. The individual will be responsible for ensuring clients experience the highest possible standard of customer care, and contribute to the smooth running of the front of house service by providing flexible support to the reception team. The individual … refreshments, and ensure rooms are kept clean and tidy throughout the day Administrative Support: Provide ad-hoc administrative support to other teams as needed. CustomerService: Ensure a welcoming atmosphere; handle customer inquiries with professionalism. Collaboration: Work closely with the wider operations team to ensure smooth operations … and excellent service delivery. Travel: Book hotel, train, flight travel for employees as and when required Skills and Experience: Warm and courteous, always willing to help. Manage workload efficiently; with the ability to multitask and work to deadlines. Act on initiative and make things happen to ensure smooth front More ❯
Company's hiring needs. Experience of writing advertisements to support sourcing and candidate attraction. Ability to work under pressure and to tight deadlines. Strong customerservice and problem-solving skills. An ability to maintain confidentiality, operate with discretion and diplomacy. Proven recruitment experience, preferably in the Technology sector More ❯
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Paragon Bank
are moving towards hybrid working, which offers an even better balance of office and home working. Of course, for us to provide the best service to our customers and remain successful, individual business areas will adopt different approaches to how flexibility is implemented locally. Training Relevant training will be … Be well We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of More ❯
align with strategic business needs. You’ll work at the heart of our bid teams to define and deliver robust technical architectures aligned with customer, security, and operational requirements. You’ll take end-to-end ownership of IT solution design for bids and contracts, particularly within the Defence sector … ensure architecture integrity and alignment with business goals. As part of this you’ll: Lead the design and development of IT architectures based on customer needs and business goals Capture and assess requirements to recommend fit-for-purpose solution components Define and model system interactions, APIs, and service … governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. In this position, your work is vital to the business More ❯
align with strategic business needs. You’ll work at the heart of our bid teams to define and deliver robust technical architectures aligned with customer, security, and operational requirements. You’ll take end-to-end ownership of IT solution design for bids and contracts, particularly within the Defence sector … ensure architecture integrity and alignment with business goals. As part of this you’ll: Lead the design and development of IT architectures based on customer needs and business goals Capture and assess requirements to recommend fit-for-purpose solution components Define and model system interactions, APIs, and service … governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. In this position, your work is vital to the business More ❯
