DesktopSupportAnalyst/2nd Line SupportAnalyst I have an exciting new opportunity that has become available for a DesktopSupportAnalyst/2nd Line SupportAnalyst to work for a market leading Law Firm in Birmingham on a … Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all More ❯
IT DesktopSupportAnalyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupportAnalyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupportAnalyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline … always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in a reasonable amount of time, even if they are not More ❯
Role: Senior DesktopSupportAnalyst Location: London (On-site 5 days) Are you a skilled Senior DesktopSupportAnalyst with a passion for delivering top-tier technical support? We're on the lookout for an experienced Senior DesktopSupportAnalyst … our team and play a crucial role in ensuring seamless IT operations. . What You'll Be Doing: Providing hands-on and remote technical support, troubleshooting hardware, software, and network issues across various devices, including VDI, laptops, and printers. Managing system installations, configurations, and updates for Windows 10, Office … equipment for company-wide meetings and events. Participating in IT projects, including system upgrades and migrations. What We're Looking For: Strong background in desktopsupport and IT troubleshooting. Hands-on experience with Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange. Knowledge of More ❯
Job Description Helpdesk and DesktopSupportAnalyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and DesktopSupportAnalyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktopMore ❯
DesktopSupportAnalyst – Technology Bar £150 per day (PAYE) 5 days on site | 100 Liverpool Street We’re working with a leading international bank seeking a DesktopSupportAnalyst to join their team in London. You’ll be based at their Technology Bar, providing … 2nd Line support across the EMEA region. This is a hands-on role covering both desk-side and remote support for desktops, laptops, peripherals, mobile devices, and meeting room tech (non-trading). Key responsibilities: • 2nd line support across Windows, Citrix, MS Office, SCCM, and video conferencing … Support via walk-ups, email, and phone • Daily checks and maintenance of laptops, printers, and meeting rooms • Admin and config of desktop infrastructure (Lenovo, Dell, HP) • Incident management through the ticketing system • Liaise with 3rd line support and external vendors • Participate in IT projects and infrastructure rollouts More ❯
Job summary We are looking to fill a DesktopSupportAnalyst posts within the DesktopSupport Team in the Health Informatics Service at Leeds and York Partnership NHS Foundation Trust. This role sits within a small team supporting the desktop and printer infrastructure throughout … the Trust. This role will involve preparing and deploying of desktop PC, laptops and tablet devices across the Trust. It involves travelling to Trust sites predominately in Leeds and York and supporting LYPFT staff working at partner premises. Main duties of the job The post holder with carry out … all tasks as requested by the Desktop Service Manager. These tasks include provision ICT support for the entire trust, including fault diagnosis and resolution, updates and upgrades of hardware and software on desktop and printers. Proactive maintenance of trust devices and supporting services and third part organisations. More ❯
Our client, a leading global hedge fund, is seeking a highly motivated DesktopSupportAnalyst to join their growing global systems team in London. The firm has experienced significant growth over the past 15 years and now manages assets exceeding $10bn, with a presence in key global … financial hubs. As a DesktopSupportAnalyst , you will be the primary point of contact for all technical support queries from the London user base and will support other offices globally. This role offers the opportunity to develop your technical skill set while providing essential … support in a fast-paced trading environment. Key Responsibilities: Provide technical support for a broad range of financial software and tools, with an emphasis on troubleshooting and delivering excellent customer service. Serve as the first point of contact for all technical support issues within the London office. More ❯
over 160 years, supporting 25 million clients every day with more than 126,000 staff in 65 countries. We're looking for a Trainee DesktopSupportAnalyst to join the dynamic and motivated IT infrastructure teams on a digital transformation journey! About the team: Within the Societe … technical strategy and vision for their respective disciplines. Our vision within GTS is to provide cost-effective, state-of-the-art technology services and support based on real-time infrastructure shared by our respective business lines, requiring compliance with common standards, policies and security. The DWS (Digital Workplace Services … entity oversees workstation (desktop and laptop computers, printing) ecosystem, collaboration tools (telephony, messaging, etc.) and associated services (user support, antivirus, etc.). Its mission is to provide the Group's employees with a fluid, mobile, secure and intuitive digital work environment, with an optimal environmental and social impact. More ❯
DesktopSupportAnalyst - Part time (28 hours per week) Location: London Contract Type: Permanent Position Type: Part Time Closing Date: Friday 09 May 2025 Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing … and technology, and our mission is to give people easier access to our world class legal services. We have an exciting opportunity for a DesktopSupportAnalyst to join our team in London, on a part time basis, working 28hrs per week, 4 days a week, fully … a key member of the Service Delivery team at Slater and Gordon. The expectation is to deliver excellent technical/non-technical device management support with outstanding workplace experience, customer satisfaction, and efficiency within the annual technology budget and service level commitments. Responsibilities: Build/Provision MMD devices for More ❯
DesktopSupportAnalyst - 2 nd Line - 13 month FTC - Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You'll provide 1st … and 2nd line support for applications and endpoints, ensuring users across the UK and international offices remain productive with excellent technical assistance. As the DesktopSupport Engineer, you will be part of a well-established team sitting within the wider IT department. Reporting directly to the Service … Desk Manager, you'll collaborate closely with your colleagues to keep support services seamless and support departmental objectives. Key responsibilities of this IT Support Engineer role will include: Triage and respond to incidents and service requests remotely and in person across global offices. Assist and mentor members More ❯
Insight is looking for a DesktopSupportAnalyst for a technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printers, and dealing with a wide range of software (approximately 400 applications … are essential. The role also involves collaborating with both internal teams and external vendors to manage software and hardware solutions effectively. Platform Profile: EUC Desktop Platform : 100% VDI using VMware vSphere and Horizon View. Operating System : Evergreen Windows 10 & Office 365 C2R 64-bit. Directory Services: Active Directory. Profile … Management: Ivanti Environment Manager and FSLogix for Windows User Profiles. Desktop Configuration: Dedicated and persistent desktops, not RDS. Application Delivery: Mixture of App-V 5 and MSI. Platform/Desktop Management: User-targeted, heavily scripted, and automated using Ivanti AppSense and Symantec Ghost Solution Suite (Altiris Deployment Solution More ❯
