2 of 2 Desktop Support Jobs in the West Midlands

Your new role Desktop Support Analyst is responsible for the resolution of all 2nd Line incidents and service requests within their region. You will have a good understanding of technology and demonstrate excellent customer service skills. Key Responsibilities Manage and prioritise all 2nd line incidents and requests according … to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures … and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments Support the set-up of new offices, sites or projects across the local region Working knowledge of ServiceNow, including 'Stockrooms' Responsible for the recycling of more »

Rubicon Consulting is currently recruiting for a Desktop Support Engineer on a 6 month Contract, located in Warwickshire. INSIDE IR35 Responsibilities: Provide on-site technical support for hardware and software issues, including troubleshooting and resolving problems with PCs, laptops, printers, mobile devices, and other peripherals. Install, configure … and upgrade operating systems and software applications. Set up and maintain user accounts and permissions. Respond to service tickets and user inquiries promptly. Document support activities and solutions in the helpdesk ticketing system. Work closely with IT teams and other departments to ensure seamless operations and support for … all technological needs and industry standards. Qualifications: Minimum 2 years experience Needs SC Clearance Previous experience in a deskside support or helpdesk role is preferred. Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking principles. Excellent analytical and troubleshooting skills with the ability to work under more »