15 of 15 Head of Support Jobs in the UK

Global Head of End User Support London to £150k+ Are you an experienced technology leader within trading/financial services? You could be progressing your career in an impactful role at a hugely profitable Hedge Fund. As the Global Head of End User Support you'll remain hands-on whilst managing a team of 10 Engineers, across the London, New York and Singapore offices. You'll provide mentoring, developing and implementing strategies to ensure high levels of customer satisfaction and efficient support operations whilst fostering a culture of continuous … improvement, collaboration and excellence within the team. You will oversee the day-to-day operations of the end user support function, implement and monitor KPIs, ensure compliance with company standards and industry regulations and provide technical expertise and guidance on complex technical issues and escalations. You'll collaborate More ❯

Head of Operations Support Permanent, Full-time Hybrid, London Salary: c. £80K Are you a strategic leader with a passion for operational excellence? We are seeking a highly motivated Head of Operations Support to join an international membership organisation dedicated to standards and sustainable … business practices. About the Role As the Head of Operations Support , you will play a crucial role in ensuring the efficiency and effectiveness of multiple departments, including Assurance, Certification, Standards, Membership, Digital & IT, Policy, and Training. You will work closely with the Executive Director, identifying operational … improvements, ensuring compliance, and driving collaboration across the organisation. Key Responsibilities: Support the Executive Director on operational matters and strategic initiatives. Oversee and optimise operational processes across multiple departments. Identify and implement continuous improvements in line with industry and legal standards. Ensure compliance with international codes and UK/ More ❯

Head of Operations Support Permanent, Full-time Hybrid, London Salary: c. £80K Are you a strategic leader with a passion for operational excellence? We are seeking a highly motivated Head of Operations Support to join an international membership organisation dedicated to standards and sustainable … business practices. About the Role As the Head of Operations Support , you will play a crucial role in ensuring the efficiency and effectiveness of multiple departments, including Assurance, Certification, Standards, Membership, Digital & IT, Policy, and Training. You will work closely with the Executive Director, identifying operational … improvements, ensuring compliance, and driving collaboration across the organisation. Key Responsibilities: Support the Executive Director on operational matters and strategic initiatives. Oversee and optimise operational processes across multiple departments. Identify and implement continuous improvements in line with industry and legal standards. Ensure compliance with international codes and UK/ More ❯

Head of Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/… AI business looking for a Head of Global Support to lead and scale their international support function. The Opportunity: This is your chance to join a fast-scaling AI-driven software company that's transforming the way enterprises operate. Backed by major investors and used by … some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: As Head of Global Support, you'll own the vision, strategy, and execution More ❯

Head of Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/… AI business looking for a Head of Global Support to lead and scale their international support function. The Opportunity: This is your chance to join a fast-scaling AI-driven software company that's transforming the way enterprises operate. Backed by major investors and used by … some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: As Head of Global Support , you'll own the vision, strategy, and execution More ❯

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a part of our technical leadership team, you will … teams, being a champion for Made Tech's managed service both internally and externally and evolving our propositions and practices. Key responsibilities As a Head of Practice, reporting to the Head of Managed Services, you will work closely with our client-facing teams to inform their … strategy and ways of working. You will ensure teams are delivering to a high quality and are consistently showcasing best practice. You will work to ensure an exceptional employee experience, and that the team of application & platform support engineers have the skills and experiences they need to More ❯

based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Memcom Recruitment Head of Operations Support Permanent, Full-time Hybrid, London Are you a strategic leader with a passion for operational excellence? We are seeking … a highly motivated Head of Operations Support to join an international membership organisation dedicated to standards and sustainable business practices. About the Role As the Head of Operations Support , you will play a crucial role in ensuring the efficiency and effectiveness of multiple … Policy, and Training. You will work closely with the Executive Director, identifying operational improvements, ensuring compliance, and driving collaboration across the organisation. Key Responsibilities: Support the Executive Director on operational matters and strategic initiatives. Oversee and optimise operational processes across multiple departments. Identify and implement continuous improvements in line More ❯

The Head of Technology Operation will be key to ensuring our hub support can serve the business and will be responsible for the performance of the service desk, ensuring we are meeting the business need and achieving core targets and KPI's. You will drive continuous … and work closely with our Technology Operations Director and other teams within Is to ensure that our services align to their needs. Job Title: Head of Technology Support Working hours: 40 What You'll Be Doing: Oversee the digital and core IT Service desk and system management … maintenance, support, small change, system administration including 1st & 2nd line support and IT Field engineering teams). Analyse the performance of Service Desk activities to identify any problem areas. Manage and coordinate the escalation of urgent and complicated support issues to the correct IT teams. More ❯

Enterprise clients are already entrusting these guys with their business! – It’s a great product This ambitious and secure FinTech are seeking a skilled Head of Support to take ownership of their Global Support team. From day 1 you’ll lead a small team of 2x UK-based Support Engineers, whilst also owning the off-shore support partner relationship. Within the role you’ll focus on the following key areas: Hands-on support (You’ll operate as an IC). Team leading and mentorship. Strategy and growth (You’ll be a … BUILDER). Process & tech/tool selection & implementation. In summary, you’ll be a skilled hands-on leader, capable of building and leading a team, whilst creating scalable processes for customer/technical support. Experience required: A proven background of working in a technical support role within More ❯

About The Role Head of Labour Group Office and Leader's Political Support Officer An exciting opportunity has arisen for a new Head of the Labour Group Office and Leader's Political Support Officer. The successful candidate will have proven experience of working … with senior politicians in a public sector organisation, helping to develop policy and deliver strategic objectives. The successful candidate will have extensive knowledge of the issues facing local government and the political landscape nationally. They will be able to support elected members and senior Council officers and will … have a collaborative and value driven approach to the role and manage a small team of officers to help deliver this support. This is a permanent role, working full time. Remote and flexible working will be possible but the work will largely be based at the Town Hall in More ❯

An established multi-strategy hedge fund is seeking a highly skilled and experienced Global Head of Support for their London office. This is an exciting opportunity to join a growing fund expanding into new asset classes and leveraging modern technologies. Key Responsibilities: Lead and manage a global … team providing technical support for the entire organisation, including C-level executives, portfolio managers, and traders. Oversee the day-to-day operations of desktop engineering and service desk functions. Provide technical expertise for trade floor-related incidents and technologies. Drive key IT support functions that are critical … to the fund’s success. Key Requirements: Degree in Information Technology, Computer Science, or a related field. 10+ years of experience in desktop/end-user support, specifically in a trade floor environment (buy-side preferred). At least 5 years of experience managing global support More ❯

into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows … immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we've got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become … Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels. The Role We are seeking a highly motivated and experienced Head of Customer Support Operations to lead our Tier 1 customer support operations across four global BPOs in Ghana, Pakistan, Dubai, and More ❯

Our client is seeking an experienced and motivated Head of IT Support to lead and manage their global IT operations! This is a hands-on role with responsibility for the day-to-day management of their IT systems, service desk, and third-party IT vendor relationships. … You will play a critical role in ensuring the smooth and efficient operations of their IT infrastructure, enabling their business to thrive. What you'll do: Oversee the day-to-day operations of our global IT systems, including network infrastructure, hardware, and software applications. Manage and mentor a … small team of IT support professionals. Manage their Jira Service Desk, ensuring timely resolution of IT issues and requests. Oversee the relationship with third-party IT vendors, ensuring service level agreements are met and performance is optimised. Manage the procurement and maintenance of IT hardware and More ❯

Location: London or Milton Keynes (minimum of two days a week in the office. You can do more than two days if preferable) Reporting to: Enterprise Innovation Director Working hours: Full time (9-day Fortnight companywide) Contract type/duration: Permanent Band: 4.3 Salary: £84,000 to … ability) Closing date: 9am 22nd April 2025 The Role Lead the technical activity for specialist area and ensure any new solutions proposed or part of client delivery uses a broad technical perspective and understanding. Provide excellent thought leadership for specialist area. Key Responsibilities Drive others to meet revenue targets … by providing specialist and technical knowledge, and coaching to help qualify ideas and proposals with thought leadership. Ensure the development and presentation of client proposals is technically accurate. Lead the development of thought leadership collateral to support ‘go to market' solutions and service offerings. Work with account More ❯

Location London or Milton Keynes (minimum of two days a week in the office. You can do more than two days if preferable) Reporting to Enterprise Innovation Director Working hours Full time (9 day Fortnight companywide) Contract type/duration Permanent Band: 4 .3 Salary: £84,000 to … ability) Closing date: 9am 22nd April 2025 The Role Lead the technical activity for specialist area and ensure any new solutions proposed or part of client delivery uses a broad technical perspective and understanding. Provide excellent thought leadership for specialist area. Key Responsibilities Drive others to meet revenue targets … by providing specialist and technical knowledge, and coaching to help qualify ideas and proposals with thought leadership. Ensure the development and presentation of client proposals is technically accurate. Lead the development of thought leadership collateral to support ‘go to market' solutions and service offerings. Work with account More ❯