1 to 1 of 1 IT Support Technician Jobs in Huntingdon

as a guide to our people in their everyday interactions with others. Key Activities & Accountabilities Receive and log calls on behalf of customers using IT Service Management tools ensuring accurate data entry Develop excellent external & internal customer relationships To complete the initial diagnosis of all incidents and either resolve … to the customers satisfaction or escalate to appropriate IT team member. Provide remote assistance using remote support tools e.g. phone. Instant messaging etc To create and maintain device installation packages, install or reinstall software and to image or reimage computers and handheld devices locally or using remote deployment … customers informed throughout all stages of all processes by phone, email and instant messenger Receive alerts and monitor the availability, security and performance of IT systems using available tools Monitors and assist in the distribution of patches and software updates to make sure that all platforms are up to more »