Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Confidential
users. Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements. Categorizing tickets based on ITIL principles (Incidents and Service Requests) Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include more »
East Kilbride, Lanarkshire, United Kingdom Hybrid / WFH Options
Alexander Mann Solutions - Public Sector Resourcing
software licensing and deployment model. Proven experience managing software procurement. Proven experience implementing and maintaining SAM policies and procedures. Desirable: Experience or certification in ITIL (v4), specifically regarding the use of a CMDB. Experience with budgets and financial reporting Experience with Atlassian, Insight/Assets, ServiceNow, etc. If this role more »
Required experience: 2 years minimum working on an IT helpdesk dealing with end users Strong Troubleshooting skills Understanding and supporting of End User Compute ITIL certified Understanding of antivirus and EDR technologies Interest in Cyber security Public Sector experience would be a plus Over 3 years helpdesk experience would be more »
