1 to 25 of 110 ITIL Jobs in the Midlands

IT Service Transition Manager (ITIL) ITIL IT Service Transition Manager for an excellent MSP, the role is essential in ensuring the seamless transition of services from delivery to operational support. The client love ITIL and would like someone who is ITIL qualified and has commercial experience. Operating within the Service … you will be responsible for defining and executing transition activities that align with the operational readiness process. This position demands strong prioritisation skills, comprehensive ITIL knowledge, and the ability to collaborate effectively across multiple teams to consistently bring services into Live support. Also, the role involves supporting incident management activities … critical incident, preference for previous incident management. Service Transition Planning/Risk Management/QA/Documentation/CI/Performance Monitoring & Reporting/ITIL Support You will have previous experience manging IT service transition projects, ITIL frameworks, Vs ITIL service transition preferred, ITSM tools such as ServiceNow, Remedy, Jira. more »

providing mentorship and acting as a point of escalation for difficult issues. Work to resolve issues and incidents in a timely manner aligned with ITIL best practices. Provide technical peer review of proposed changes to be made to the estate. Actively participate in the Change Management Board meetings and manage more »

communication skills, with the ability to explain technical concepts to non-technical users. Ability to work effectively in a fast-paced, team-oriented environment. ITIL Foundation certification or equivalent is desirable but not essential. more »

with Backup/Archiving technologies. Scripting knowledge such as Powershell and an interest in automation/orchestration. You'll be a strong advocate for ITIL process. A client-centric mindset and a passion for delivering exceptional service. A collaborative spirit and the ability to thrive in a team environment. Driving more »

and certification. CCNP and/or CCNA certification or similar qualifications. Linux qualifications/certifications. Familiarity with ISO 27001 and other security compliance standards. ITIL V3 Foundation certification. Proficiency in managing Zoom collaboration services, including video conferencing and Zoom phone. Package details: 25 days of holiday, plus Bank Holidays. (The more »

non-tiered so you'll get stuck into everything from basic password resets to in-depth O365 admin and Networking. They don't follow ITIL, they take a 'Think on your feet' approach, meaning they want natural problem solvers who are capable of acting alone where necessary. You'll be more »

stakeholders to improve where required. • Achieve CE+ for the Naval area and work with MOD/BAE to keep approved status. Who You Are: • ITIL management process knowledge, experience and/or certification • Lean/Fast works/Agile Experience • Demonstrated experience with Lean initiatives Business Acumen: • Significant experience as more »

s degree in Computer Science, Information Technology, Business Administration, or a related field. Certifications in project management (e.g., PMP, PRINCE2), IT service management (e.g., ITIL), or cloud-specific certifications (e.g., AWS Certified Solutions Architect) are highly desirable. Additional Requirements This role will require occasional travel for stakeholder meetings and project more »

of meetings Ability to critically analyse highly complex data sets Wide range of IT skills including change management, negotiating, influencing skill, detailed knowledge of ITIL framework, agile methodologies Key Competencies/Personal Qualities & Attributes Essential Able to perform confidently in stressful situations Ability to participate in an On-Call rota more »

Good understanding of cyber essentials, NIST IT Security Principles Additional Requirements: Worked in complex matric organisations Infrastructure as code, containerisation, microservices Qualified in TOGAF, ITIL, MCSE, VCP or CNNP Contract Details: This is an outside IR35 contract role, offering competitive remuneration of approximately £530 per day Apply Now: If you more »

st Line role currently or previously Systems Proven problem solving skills with the ability to identify root cause A good understanding of principles of ITIL Framework Knowledge of Office products Demonstrate previous experience in customer service Exceptional communication skills, both verbal and written Responsibilities of this 1 st Line Engineer more »

O365, AD (active directory), MS Teams, Sharepoint, Outlook • Excellent communication skills and telephone manner. • Ability to set expectations and communicate results. • Creating technical documentation. • ITIL v4 Foundation (desirable). This is an opportunity to work for a growing business. Interested, APPLY NOW more »

Experience in the operational management of a service desk incl. experience in dealing with ticket systems (e.g. Salesforce, ServiceNow or comparable) - Methodological competence in ITIL processes (incident management, problem management) - Confident handling of all common Microsoft Office applications - Strong service and customer orientation - Structured, process-oriented and independent way of more »

infrastructure, systems, applications, and security Up to date knowledge of the latest IT service management trends and practices Certification in IT service management (eg, ITIL v3, COBIT, ISO/IEC 20000). At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We more »

handling skills Ability to handle unforeseen situations High level of acceptance and understanding in dealing with end users and situations Certifications Candidate to be ITIL certified What you’ll get from us: Competitive Salary Company Pension Scheme Comprehensive Health Insurance Flexible and hybrid working options dependent on Customer requirements. more »

troubleshooting and problem-solving skills Excellent verbal and written communication skills Ability to work well in a fast-paced, team-oriented environment Knowledge of ITIL processes and procedures is a plus Sound interesting? Click apply now and I will be in touch to discuss further more »

imaging, support Excellent telephone manner Excellent communication skills both written and verbal Experience with IT best practices, particularly in relation to IT security and ITIL V3 Salary £28,000-£30,000 per annum more »

work under pressure A minimum of 2 years' experience in a similar role and environment Whilst not essential, the following would be of benefit: ITIL Certification V3/V4 Certifications in Microsoft technologies Exchange and Server An understanding of Microsoft Active Directory An understanding of VM ware What do we more »

secure, encrypted backup solutions, including the ability to troubleshoot backup failures and ensure data integrity during restores. Incident, Problem & Change Management: Solid experience with ITIL frameworks and the ability to manage incidents, problems, and changes effectively from an operational perspective. Client-Focused: Solution-oriented with the ability to prioritize client more »

system integration using REST and SOAP web services. Effective communication skills across all business levels. Demonstrated ability to manage large-scale platforms. Experience with ITIL, incident and problem management. Experience with IRM for issue and risk management. Ability to work under pressure and meet tight deadlines. Knowledge of Agile and more »

activities. Offer storage support for Linux, Wintel, Applications, Backup, Oracle, and SQL environments. Provide storage support for project teams. Incident and Problem Management : Follow ITIL processes including Incident, Problem, and Change management. Conduct Root Cause Analysis and participate in Service Transition Tasks. Required Skills and Experience Technology Expertise : Proficient in more »

Essentials training and certification CCNP and/or CCNA certification or similar Linux qualifications/certifications Knowledge of ISO 27001 and other security standards ITIL V3 Foundation certification Experience managing Zoom services Benefits: 25 days holiday, plus Bank Holidays (trialling unmetered leave in 2024) Hybrid working (office and remote) Tech more »

experience working with ITSM and PSA platforms, with a strong understanding of ServiceNow (especially modules like CSM, ITSM). Knowledge of Agile methodologies and ITIL best practices. A keen eye for detail, with the ability to simplify complexity and communicate effectively with stakeholders at all levels. A proactive, hands-on more »

of relational databases concepts Experienced in working with LDAP, AD, SSO, Email Infrastructure, Web Services Experience in ITOM Prefeed: ServiceNow CSA Certified Application Developer ITIL Foundation Certified ServiceNow Platform Implementation Specialist Common Service Data Model (CSDM) Configuration Management (CMDB) Automated Test Framework (ATF) Eligibility for SC clearance and DV clearance more »

Service. Your Essential Skills: Application support Windows Server VMware Database support Network & Telephony M365 Command and Control system experience - ideally Saab SAFE Radio (Airwave) ITIL incident and change management Please note that all candidates must have UK residency for the last 5 years for vetting purposes. Want to know more more »