1 to 6 of 6 ITSM Jobs in Lancashire

users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »

of LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT Service Management, Service Desk and Change & Problem Management processes TIL Foundation certification For more information, please apply! We are an equal opportunities employer and welcome applications more »

understanding the business impact and assisting in resolving incidents, issues, and queries. What skills, knowledge and experience will you need? Previous experience of IT Service Management including: Knowledge of a Service Management Framework e.g. ITIL Demonstrable experience of independently supporting and maintaining an application which records, tracks, and controls complex more »

MUST be eligible for security clearance (SC) to be considered for this role. What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trend analysis more »

responsible for the technical documentation for system processes, specifications, and configuration management for a product team. The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided to the IT Service Management team to enable continued support for changes in the products, which more »

Infrastructure Engineer Salary up to £38,000 Who We Are: My client is a leading organisation offering an opportunity where your expertise in Microsoft 365 and Azure will shine. We are a forward-thinking organization dedicated to providing exceptional technical more »