gather requirements, design solutions, build proof of concept, and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 ITServiceManagement, which includes documentation such as development of designs, processes, and procedures Being the focal point for major incidents or investigations Liaising cross-functionally, both more »
management experience. 3 years ITIL Operational experience and a strong knowledge of ITIL v4 and ISO 20000. Experience operating and managing within an ITServiceManagement environment. Good level of technical understanding. Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company more »
Experience in enterprise applications including Microsoft Dynamics etc. Hands-on experience of delivering ITIL processes pertaining to service design, transition, operations Experience with ITServiceManagement tools such as ServiceNow or similar Strong leadership and decision-making skills Ability to engage confidently with Business and IT leaders in our customer more »
leading technical projects. What You Need to Succeed Technical Expertise: Strong understanding of ITIL principles, proficient in managing service level agreements, and experience with ITSM tools. Cybersecurity Knowledge: Familiarity with cybersecurity best practices, data protection, and threat prevention. Leadership Skills: Excellent team working skills, stakeholder management, and the ability to more »
identifying areas where IT can make a business vulnerable. Technical experience in Operational Resilience, Business Continuity, Third Party Risk Management, OCIR, Crisis Management, ITServiceManagement, IT Continuity, Security, Risk Management, Supply Chain Resilience, and Disaster Recovery. Familiarity with ITservice models such as COBIT and ITIL would be beneficial. more »
