11 of 11 IVR Jobs in England

You'll leverage technologies such as process mining, predictive analytics, and intelligent decision support systems, while also incorporating complementary AI capabilities including voice technologies (IVR, voice-to-text), computer vision (image and video-based diagnostics), and natural language processing where they provide strategic value. Beyond our customer-facing products, you More ❯

and limitations of each solution. Demonstrate awareness of the broader CCaaS ecosystem including vendors providing capabilities such as call recording, call assurance, natural language IVR, translation services, transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act More ❯

etc.), Container Registry, Docker Experience with Google Cloud Services Domain knowledge requirements: Telecom knowledge will be useful E-Commerce Call center care systems – e.g., IVR integrations, Agent desktop Payments and collection Identity and Authentication Service Mesh (Istio, etc.); Knowledge Background of ESB or SOA; Gradle/Maven/Build tools More ❯

aligned remit area. Essential requirements 8-10 + year experience for applications running in MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys etc. Good knowledge on IVR and its designing with flow. Knowledge in Genesys Systems and technology. Experience with Microsoft Office products - O365, PowerPoint, Word More ❯

or voice industry Minimum 3 years' experience with effort estimation and technical design for Amazon Connect and related technologies Deep understanding of call flows, IVR trees, email and chat channel designs and contact centre operations At least 1 AWS Associate Level Certification Hands on Experience with Amazon Connect, Amazon Lex More ❯

robotic process automation (RPA) tools. This expertise includes native chatbot support, natural language processing (NLP), optical character recognition (OCR), native Citrix automation, document processing, IVR/IVA, Workflow management, native RPA connector/copilot for core Generative AI features like Content Creation, Summarisation, Classification, Sentiment Analysis, Code Generation with internal More ❯

centre technologies specifically Amazon Connect. You'll also be proficient in designing, implementing and optimising contact centre environments including call routing, Interactive Voice Response (IVR) and journey automation using Gen AI utalising Q In Connect integration within CRM systems. You'll have a background in application architecture, and business data More ❯

with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactive voice response systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). What can you expect? Salary: £65,000 per annum (reflective of experience) Location: Salford, Greater Manchester Working Model More ❯

with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactive voice response systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and More ❯

with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactive voice response systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and More ❯

with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactive voice response systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). Why Join Us? Salary: £65,000 per annum (reflective of experience) Location: Salford, Greater Manchester - Working Model: Office More ❯