8 of 8 Incident Management Jobs in Oxfordshire

Major Incident Manager (Mon-Fri days 8.30am - 5pm) Contract 3 days a week In Reading/Rest from home Join our team and lead the way in managing critical incidents, ensuring smooth operations and uninterrupted service delivery. As a Major Incident Manager, you'll provide leadership and direction … during Disaster Recovery, Business Continuity, P0, P1, P2, and VIP incidents, guiding our partners to maintain absolute control while following incident management processes. Key Responsibilities of the Major Incident Manager include: Lead Disaster Recovery and major incidents (P0, P1, P2, and VIP) with a focus on maintaining … overall incident perspective. Ensure the correct prioritization of incident impact and drive results through effective cross-functional collaboration. Guide partners to meet SLA/KPI performance targets, ensuring continuous improvement. Facilitate clear communication and escalation processes during high-priority incidents. Proactively monitor incident resolution, analyzing trends and More ❯

Major Incident Manager Contract role Reading - 3 days in Office (Mon-Fri days 8.30am - 5pm) Join our team and lead the way in managing critical incidents, ensuring smooth operations and uninterrupted service delivery. As a Major Incident Manager, you'll provide leadership and direction during Disaster Recovery, Business … Continuity, P0, P1, P2, and VIP incidents, guiding our partners to maintain absolute control while following incident management processes. Key Responsibilities: Lead Disaster Recovery and major incidents (P0, P1, P2, and VIP) with a focus on maintaining overall incident perspective. Ensure the correct prioritization of incident … Guide partners to meet SLA/KPI performance targets, ensuring continuous improvement. Facilitate clear communication and escalation processes during high-priority incidents. Proactively monitor incident resolution, analysing trends and root causes, and working closely with the MIM lead, Service Assurance, and support teams. Oversee the production of Post Incident More ❯

and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting. Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus). Understanding of Agile based approach to software development (SCRUM experience a plus). Ability to work remotely … communication skills via verbal and non-verbal methods. Strong attention to detail. Problem solving ability. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively … staff. Consultative and analytical approach. Real world exposure to cloud technologies and S-a-a-S. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Requirements Implementation of ServiceNow More ❯

Incident Assurance Manager Job ID PERM002892ML Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences … at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. This is a … minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability and Incident resolution and ticketing KPI's and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts which will improve the methodologies, processes More ❯

solving and will already be experienced in a similar role. Essential skills: Windows 7/10, MS Office 365/2013 Active Directory administration Incident Management Tools e.g. Cherwell, Remedy, Assyst Desktop/laptop hardware Desirable qualifications: Any of the following: ITIL Foundation, Microsoft certifications, CompTIA A+ What More ❯

new technologies and discover solutions for the future, keeping the world moving, forever. Area of responsibility: Managing IT services effectively within a structured framework. Incident management - Provide IT Infra support which includes, end user, Servers, and Network Able to set up and test desktop computer peripherals and perform … server-related issues, escalating complex problems to other engineers when necessary. Provide hands & Feet support to Infra teams during critical upgrades & escalation (End user management & Service experience) Handling & supporting Audits. Diagnose and troubleshoot technical issues Knowledge & Experience: Experience in servers, networks, engineering applications and desktop support Strong knowledge on … of server hardware and software (Server maintenance). Good IT knowledge, especially on desktops (End User Computing), network, and servers. Excellent problem-solving, customer management and communication skills (verbal and written in English language). Good knowledge on engineering applications and licensing. Fair understanding of overall SLA and metrics More ❯

pension scheme, on-site parking any many more perks! Service Desk Engineer – Key Skills: Microsoft Office Suite and Windows OS – Must First Line Support Incident Management Hardware and Software Troubleshooting Network Support Communication – both internal and external Service Desk Engineer – On-site Due to the volume of applications More ❯

pension scheme, on-site parking, and many more perks! Service Desk Engineer – Key Skills: Microsoft Office Suite and Windows OS – Must First Line Support Incident Management Hardware and Software Troubleshooting Network Support Communication – both internal and external Note: Due to the volume of applications received for positions, it More ❯