16 of 16 Major Incident Management Jobs in England

IT Major Incident Manager 12 month FTC Must be able to start by 6th January 2025 Location: Hybrid Working - Remote/2 days per week onsite in Warwickshire (not expensible) Salary: Circa £45,000 - £55,000 Plus Jumar Benefits (Pension, Holiday, Private Medical) Jumar is expanding their Managed … Services capability; and we're recruiting for accomplished, hands on ITIL certified Major Incident Manager's at Mid-Senior level, who are Midlands based. These are superb openings to join Jumar on a 12 month fixed term basis, due to increased customer demand in the financial services sector. … offices in Birmingham from time to time. There will also be an oncall rota (7.00am - 5.00pm, 1 week in 4). Deliverables for IT Major Incident Manager - Deliverable 1: To manage and coordinate the response to a high priority incident including communicating with internal and external stakeholders more »

Home based role Help strengthen our Team as our Cyber Security Incident Manager. Home based role. An excellent opportunity for a Cyber Security Incident Manager to join our team to support the Head of Cyber Security Incident Management in defining and managing all stages of security … incident response across a diverse range of clients and technology environments, based on the NIST SP 800-61 Incident Response Lifecycle. What You'll Be Doing: '-Support the development of tools to support the implementation e.g. RACI, Service Catalogues etc. '-Provide SME support to assist the business and … manage cyber security resilience risks, providing support on risk mitigation solutions and plans. '-Review existing capabilities and identify opportunities for improvement. '-Create cyber security major incident management post-incident reviews (PIR) and identify opportunities for improvement. '-Provide cyber security Incident support where necessary - this may more »

Manager Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape … issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management database, documenting all … their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure, including hardware, software, networks, and servers. with various operating systems (Windows, Linux, Unix) and more »

customers? We are looking for an ITSM Analyst to join our team.You will support the collection and maintenance of asset data feeding both asset management and configuration management.You will be based out of either Newcastle or Fleetwood, with occasional travel between the two locations. What do we offer … your application as soon as possible. Main duties of the job Support the development, introduction, transition and day to day operation of ITIL service management processes, engaging with business colleagues, internal/external suppliers and key stakeholders as guided. Support the adoption of Service Management policies, processes and … Keeping abreast of new and emerging methodologies and standards to support innovative and creative delivery of business objectives. Support the Service Asset and Configuration Management (SACM) process in the identification, control, recording, reporting, audit and verification of service assets and configuration items. Complete daily SACM tasks in the ITSM more »

in teams and with our customers, They can be used as a guide and a reference to support processes such as team development, performance management, recruitment, identification of talent, and on-going coaching to support the delivery of our ambitious growth plans. Creating Meaningful Moments that do good for … implement and ensure adherence to ITIL processes and controls and the mindset to encourage, coach and develop others to deliver operational excellence. Operational Excellence: Management of all Business Systems and IT infrastructure services post service transition to production Service Transition: Facilitation of all IT systems and service transition to … systems and disaster recovery services are running as designed and built. Measurement by reduction in outages through pre-emptive measures to minimise interruptions. Vendor Management: Maintaining good working relationships with IT suppliers, 3rd party service and hosted solutions, support companies and maintaining their relevant contracts. Ensure performance according to more »

in teams and with our customers, They can be used as a guide and a reference to support processes such as team development, performance management, recruitment, identification of talent, and on-going coaching to support the delivery of our ambitious growth plans. Creating Meaningful Moments that do good for … implement and ensure adherence to ITIL processes and controls and the mindset to encourage, coach and develop others to deliver operational excellence. Operational Excellence: Management of all Business Systems and IT infrastructure services post service transition to production Service Transition: Facilitation of all IT systems and service transition to … systems and disaster recovery services are running as designed and built. Measurement by reduction in outages through pre-emptive measures to minimise interruptions. Vendor Management: Maintaining good working relationships with IT suppliers, 3rd party service and hosted solutions, support companies and maintaining their relevant contracts. Ensure performance according to more »

standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point of contact and overseeing the process from start to finish. The role also involves working closely … support model and operational processes of any new systems developed and managing any escalations linked to them. You will also be part of the Major Incident Management team, where you will own the incident management resolution process during a major incident until the … business Passion for excellent service Cloud & remote technology experience Knowledge of end-user IT technologies Investigative skills to find the root cause of any major incidents Strong sense of ownership A people leader and team motivator Experience in managing 3rd parties and vendors Benefits for the IT Service Delivery more »

for leading the strategic development and harmonization of a comprehensive resilience framework across multiple jurisdictions. In this role, you will collaborate closely with senior management to define and shape the operational resilience strategy, ensuring alignment with regulatory requirements and best practices in the UK, EU (PRA, FCA, DORA, NIS2 … . The role encompasses oversight of the following competencies from a resilience perspective: ICT risk and controls management and reporting, incident data analysis and reporting, and resilience testing and third-party risk management, while embedding industry standards such as ISO 27001 and ISO 22301. Key Responsibilities: Operational … Resilience Framework Development: Act as a key advisor to senior management, providing insights and recommendations to define the organization's operational resilience strategy. Collaborate with leadership to ensure that resilience goals align with broader business objectives and regulatory expectations, including UK and EU regulations (FCA, PRA, DORA) and international more »

Include: Handle incoming issues, queries and help requests from end users, either via email, ticketing or over the phone Provide 1st and 2nd line incident management support for customer issues Fulfilling service requests such as information requests or new hardware requests Hardware provisioning activities Support the Major Incident Management Process Creating and updating process documentation and user guides Involvement in weekly stand-ups providing latest ticket updates to Operations teams Providing updates around any service or customer issues for problem management About you Essential: Service Desk experience (minimum of 1-2 years) Excellent more »

are specifically looking for someone who has led a technical team and has a technical or development background. You will also own the delivery management of all product development and associated projects. This is an extremely varied, and business critical, role and will include (but is not limited to … oversight across the cross-disciplined squads (utilising Agile values, principles and practices) within a Value Stream. Actively engaging in service delivery assisting with Vendor management, Financial and budget management, Legal Compliance and Risk management and more. Utilise JIRA boards to facilitate change delivery by actively participating in … value stream level. Actively manage risks to deliver maximum business value and remove impediments. Drive continuous improvement through metrics and co-ordinating shared release management activities across multiple squads. Drive technical excellence by helping team improve their technical practices and processes. Must Haves: Detailed knowledge of, and experience working more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … team(s) and/or vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … team(s) and/or vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined more »

practice. (ideally retail focussed digital services) The role : Contribute to the development and implementation of a Service Strategy for technologies to include service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths, monitoring and alerting strategy, support tooling … meets the sponsor and user needs Ensure 24:7 support for critical systems, environments through internal teams or third-party partners. Ensure necessary escalation, management and communication of all critical issues and subsequent review processes Ensure all digital applications and platforms are on appropriately supported versions; and work with more »

mobile app and customer facing technology) The role : Contribute to the development and implementation of a Service Strategy for technologies to include service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths, monitoring and alerting strategy, support tooling … meets the sponsor and user needs Ensure 24:7 support for critical systems, environments through internal teams or third-party partners. Ensure necessary escalation, management and communication of all critical issues and subsequent review processes Ensure all digital applications and platforms are on appropriately supported versions; and work with more »

practice. (ideally retail focused digital services) The role : Contribute to the development and implementation of a Service Strategy for technologies to include service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths, monitoring and alerting strategy, support tooling … meets the sponsor and user needs Ensure 24:7 support for critical systems, environments through internal teams or third-party partners. Ensure necessary escalation, management and communication of all critical issues and subsequent review processes Ensure all digital applications and platforms are on appropriately supported versions; and work with more »

smooth service delivery and effective resolution of technical issues. Main Responsibilities Deliver high-quality technical support, leveraging in-depth knowledge of application development, lifecycle management, and support operations. Collaborate with IT teams to manage system changes and resolve technical issues in a timely manner. Actively participate in the major incident management process as a core member of the application support team. Enhance system performance and uptime through proactive maintenance and updates, ensuring applications remain secure and up to date. Qualifications Minimum of 5-6 years of experience in application support, particularly with web-based technologies. Proven … Web Services) .NET applications (C#, VB.NET) REST APIs MS SQL Server Azure Familiarity with Citrix delivery solutions and MS Office applications . Strong relationship management and excellent documentation skills. Ability to manage multiple tasks simultaneously and communicate effectively across teams. Personal Specifications Positive, self-motivated attitude with a keen more »