resolved through self-service tools or automation. Troubleshooting & Issue Resolution: Resolve complex technical issues, particularly in areas such as Windows 10/11, Office365, printing, and local area networking. Automation & Innovation: Proactively identify areas for process improvement and automation to reduce repetitive tasks and enhance productivity across … leveraging best practices to maintain an efficient service desk environment. Skills and Experience: 2- 3 years of experience with Windows 10/11 , Office365 , local area networking, and printing solutions. Expertise in Intune application packaging , build deployments, and Out of Box Experience (OOBE) setup. Advanced knowledge of … s degree in Information Technology, Computer Science, or a related field Industry certifications such as CompTIA (eg A+, Network+) and Microsoft (eg Azure, M365) Proficiency with Generative AI (eg ChatGPT) to solve problems, learn, boost productivity etc Communication Skills: Exceptional interpersonal and communication skills, with the ability to engage more »
Are you looking for an opportunity to grow your IT career in a collaborative and fast-moving environment? My client is a leading pharmaceutical manufacturing company based in Edinburgh, committed to innovation and high-quality production. As part of their more »