2nd Line Support Engineer - 365 Specialist
Portsmouth, Hampshire, South East, United Kingdom
City of Portsmouth College
3rd line and 3rd Assisting in projects as required Resolving and assisting with general IT Support tickets Specialist Duties: Providing end-user support for M365 applications, systems and services that the 1st line team are unable to resolve Providing assistance to the Cloud Services Manager with the further development of … existing M365 services Providing assistance to the Cloud Services Manager with the design, implementation, documentation and rollout of new M365 related projects Liaising with internal business departments to review existing processes, and introduce automation to the business process where appropriate. Working with the Cyber Security Specialist in monitoring alerts and … incidents in M365 services (Microsoft Defender XDR) Create and updating existing documentation on new and existing M365 services. Creating internal technical documentation, and public guides for general staff. To be successful in this role, below is what we would need from you: Excellent experience of working in a support more »
Employment Type: Permanent
Salary: £30,000
Posted: