1 to 25 of 33 Performance Metrics Jobs in the Midlands

will be supporting the Head of Products to deliver the Societys mortgage plans, the principal emphasis of the role is to manage the overall performance of our mortgage product ranges. The core focus of the role is to ensure our range of mortgage products for both new and existing … customers is delivering in line with agreed plans across a range of key performance metrics, in support of our home ownership purpose. You will monitor, manage and recommend pricing changes to mortgage products to senior stakeholders. Supported by a team of product analysts, the role involves researching, identifying … good outcomes for customers. Key Responsibilities: Key accountability for the delivery of the Societys mortgage plans for new and existing customers. Collate and analyse performance on individual product lines, new business and total portfolio against agreed metrics. Identify opportunities to ensure individual products/product lines deliver against agreed more »

accurate records and tracking of work in progress, including costs. identify risks and issues when required in the project. progress reports, project updates and performance metrics using Microsoft Office tools (Excel, PowerPoint). Skills and Experience: Experience of coordinating logistics and site operations, including administration support, preferably within … Experience in handling complex telephone communications and coordinating multiple delivery partners and other stakeholders. Experience of progress chasing and producing meaningful status reports and performance metrics Proven ability to work independently and manage multiple tasks effectively in a remote setting. Proficient in Microsoft Excel, PowerPoint, and other Office more »

crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to enhance team performance, streamline operations, and improve overall customer satisfaction. This Platform Operations Manager role requires a proactive approach to identifying and resolving potential issues, as well … Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and implement preventive measures. Generate regular reports on team performance metrics, analyse trends, and identify areas for improvement. Team Leadership - Lead, mentor, and inspire a team of Level 2 Support Engineers to deliver … troubleshoot customer issues. Workload Management - Efficiently manage workloads and workflows in both ServiceNow and Jira to ensure timely resolution of customer inquiries and issues. Performance Management - Set clear performance expectations, provide regular feedback, and conduct performance evaluations to drive continuous improvement and career development within the team. more »

uptime and customer satisfaction. Key Responsibilities: Lead and manage the service department, including field service engineers, workshop engineers, and support staff, to ensure optimal performance and productivity. Develop and implement service strategies, policies, and procedures to meet customer needs and business objectives. Establish service standards and performance metrics, and monitor team performance against targets, taking corrective action as necessary. Collaborate with sales and marketing teams to promote service offerings, identify new business opportunities, and achieve revenue targets. Manage service contracts and agreements with customers, ensuring compliance with terms and conditions and delivering exceptional customer service. Handle … and problem-solving abilities, with a focus on driving innovation and continuous improvement. Sound understanding of service operations, including service delivery, customer support, and performance management. Proficiency in data analysis and reporting, with the ability to utilize data to drive decision-making and improve service performance. Customer-focused mindset more »

status and addressing any concerns or feedback Develop strong client relationships, understanding their needs and ensuring a high level of satisfaction with our services Performance Metrics and KPIs: Define and track Key Performance Indicators (KPIs) related to project delivery, including on-time delivery, adherence to budgets, and … quality of deliverables Implement strategies to continuously improve team performance and project outcomes based on KPI analysis Business Operations: Collaborate with the business operations team to streamline processes, optimise workflows, and enhance overall efficiency Contribute to the development and implementation of strategic initiatives to drive business growth Work closely more »

products, and customer needs to inform marketing strategies and initiatives. Marketing Campaign Management: Manage marketing initiatives and campaigns, including liaising with external marketing agencies. Performance Reporting: Track, analyse, and report on marketing performance metrics to identify areas of improvement and ensure marketing objectives are being met. What more »

in Staffordshire. The Network Engineer will be responsible for designing, implementing, and managing their VMware NSX-T infrastructure to ensure the reliability, security, and performance of their network environment. The ideal candidate will have in-depth knowledge and hands-on experience with NSX-T, along with strong networking skills … components, such as physical switches, routers, and firewalls, and automate network provisioning and management tasks using APIs and scripting tools. Troubleshoot network issues, analyse performance metrics, and implement optimisations to ensure optimal performance, reliability, and scalability of the NSX-t environment. Implement security controls, policies, and compliance more »

Data Insights Analysts, who support Data Insights management team by analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforce management (WFM). You will have the opportunity to analyse and evaluate detailed operational data more »

youll be leading on Contribute to creating and reviewing a systems capability strategy which meets the business's strategic requirements and aligns to the performance objectives leading sourcing strategies and plans balancing costs, efficiencies, and service quality Build long-term, strategic relationships with senior stakeholders (internal and external) acting … as a single point of contact for senior stakeholders Lead on business planning, financial forecasting and financial performance for the nominated digital service, and is accountable for commercial communications, supporting negotiations and the management of service relationships with suppliers Support service capability leads in establishing an end-to-end … each tower of capability internal or external customers to ensure that service delivery meets the requirements to support the ideal end to end service performance Develop and oversee service measurement, monitoring service performance metrics and KPIs to ensure that service delivery meets or exceeds defined targets and more »

Reporting: Maintain accurate project documentation, including meeting minutes, progress reports, and change orders. Generate regular status reports and presentations for project stakeholders. Analyze project performance metrics and provide insights for continuous improvement. Qualifications and Skills: Bachelor's degree in engineering, construction management, or related field; master's degree more »

ensure projects are delivered on time, within scope and within budget Strategic Planning: Develop and implement account strategies to maximise client engagement and satisfaction Performance Monitoring: Track project progress and performance metrics, providing regular updates and reports to clients and internal stakeholders Problem Solving: Address and resolve more »

in developing and executing our social media strategy across various platforms. You will be responsible for creating engaging content, managing social media channels, monitoring performance metrics, and implementing campaigns to increase brand awareness and drive engagement. Responsibilities: Lead and manage digital campaigns. Develop and execute social media strategies. … Create engaging content for multiple platforms. Monitor performance and optimize campaigns. Analyze social media data and generate reports on key metrics. Engage with audience and stay updated on trends. Requirements: Bachelor's degree in Marketing or related field. Proven experience in social media management. Creative thinking and ability to more »

clinical and non-clinical teams. Responsible for compiling and managing the production of dashboards and appropriate reports to accurately report on delivery of key performance metrics, highlighting where programmes are off track for delivery agreed priorities. To provide statistical analysis and profiles of trends within performance information more »

clinical and non-clinical teams. Responsible for compiling and managing the production of dashboards and appropriate reports to accurately report on delivery of key performance metrics, highlighting where programmes are off track for delivery agreed priorities. To provide statistical analysis and profiles of trends within performance information more »

and escalation procedures. Collaborate closely with other departments, including sales, engineering, and product development, to resolve customer issues and improve product functionality. Monitor key performance metrics, such as response times, resolution rates, and customer satisfaction scores, and take proactive measures to continuously improve performance. Provide regular reports and more »

manage a small team to 1/develop a global webinar strategy that aligns with overall business goals and messaging, consistent execution, globalization, analyzing performance metrics and improving overall effectiveness 2/support campaign managers in planning and executing marketing campaigns across various channels such as digital, social … include:Manage a team consisting of three marketing specialists in North America and EMEAOwn KPIs to measure the effectiveness of GDC initiatives providing regular performance updates to key stakeholdersBuild and execute a truly global webinar program, owning the webinar editorial calendar across the globeWork closely with the Senior Manager more »

and drive product development initiatives Work closely with multiple partners to ensure timely and high-quality delivery of product enhancements to MLDNA Monitor key performance metrics and delivery outcomes in line with the associated Content Transformation roadmap and timelines Work with a matched pair in Digital (IT) to … with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey. This role may offer the opportunity for hybrid more »

program, providing updates on the status of the deliverables To identifying any risks and issues that impact project delivery To prepare and report on performance metrics, maintain accurate documentation of activities and decisions Skills you will need: Essential: A minimum 5 year experience as an Engineering Programme Manager more »

sales team, providing guidance, coaching, and support to help them achieve their individual and collective sales targets. 6. Revenue Forecasting and Reporting: Monitor sales performance metrics, track pipeline development, and generate regular reports to senior management on sales forecasts, trends, and key insights. 7. Customer Engagement: Engage proactively more »

the end-to-end ecommerce experience for the category, from product selection to checkout, ensuring a seamless and enjoyable shopping journey for customersAnalyze ecommerce performance metrics and provide actionable insights to optimize category performance and inform future strategiesThe overall objective is to drive commercial success while maintaining more »

Lead the DES model generation from concept modelling to fully detailed mimic of the programme/system that meet the design scope, operating principals, performance metrics, safety, quality, delivery, cost, people, and environment objectives are met. Lead the system optimisation, cost avoidance, best practises capturing and sharing this more »

Lead the DES model generation from concept modelling to fully detailed mimic of the programme/system that meet the design scope, operating principals, performance metrics, safety, quality, delivery, cost, people, and environment objectives are met. Lead the system optimisation, cost avoidance, best practises capturing and sharing this more »

in a timely manner. Perform software and firmware upgrades to ensure network devices are current and secure. Utilize network monitoring tools to ensure network performance and security. Generate detailed reports on network health, security incidents, and compliance status. Analyze network performance metrics and provide recommendations for improvements. more »

Sales Team to enhance overall team confidence and capability. Pipeline Management: Manage and grow the Cloud opportunity pipeline, reporting on conversion rates, profitability, and performance to management. Individual Development: Process Improvement: Develop and implement improved processes and automation for increased role effectiveness and scalability. Skill Enhancement: Expand core Cloud … Outcome Goals: Increased Share of Wallet per Customer Higher Average Profit per Customer Expanded Scope for Additional Cloud Business per Customer Improved Conversion Rates Performance Metrics (Evaluated Every 6 Months): Conversion and Growth in Cloud Services (70%) Cloud Solution Penetration within Account Management and Customer Base (20%) Self more »

issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk more »