Business Analyst - ITIL + Service Delivery
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom
Akkodis
improve operational efficiency. Collaborating with senior IT leadership to prepare business reporting packs. Analysing key performance trends and making data-driven recommendations. Using Power BI, Excel, and Visio to create dashboards, process maps, and reports. What You'll Need to Succeed: Experience in reporting and analysis , ideally with … some business analysis background. A strong understanding of IT service management (ITIL Foundation certification preferred). Advanced skills in Excel, Power BI (basic level), and PowerPoint for data visualization and reporting. Ability to work collaboratively with global IT teams and senior stakeholders. A methodical, problem-solving mindset with More ❯
Employment Type: Permanent
Salary: £38000 - £42000/annum Full Bens Package
Posted: