incident detection, notifications, triage, and resolution. Key Responsibilities: Pipeline Approach: Adopt a pipeline approach to enable observability of services deployed across multiple environments, balancing monitoring, logging, and tracing based on service classification. Intelligent Alerts: Design and build intelligent alerts using pipelines, onboarding automated runbooks triggered with clear audit/… logs in service management tools like Jira Service Management. Dashboards: Create and maintain dashboards for proactivemonitoring of services to help teams resolve incidents quickly. Monitoring Capability: Continuously improve monitoring capabilities to identify key alerts and thresholds for early warnings before services fail. Automation: Enable intelligent … and commercial observability tools (e.g., Prometheus, Grafana, NewRelic). Expertise in cloud environments (e.g., AWS, Azure) and infrastructure as code (IaC) tools like Terraform. Monitoring and Observability: Experience in creating and maintaining dashboards for proactivemonitoring of services. Ability to design and build intelligent alerts using pipelines More ❯
Borehamwood, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Interaction - Letchworth
and provide technical guidance. You will act as the ultimate point of escalation for complex incidents, define and maintain the technical BAU stack, implement proactivemonitoring, and ensure client security. You will also be responsible for providing technical support for our Technology's Managed Service customers with the … aim of fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the … Desk team and provide technical guidance. · Act as the ultimate point of escalation for complex incidents. · Define and maintain the technical BAU stack. · Implement proactivemonitoring and ensure client security. · Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail. · Take ownership More ❯
for ensuring the platform is maintained in line with provider recommendations to ensure a highly resilient service is available to our community. Resolving incidents, proactivemonitoring and associated actions to deliver such a service. It also ensures that policies are adhered to and that the necessary support processes … tuning methods. What you'll be doing: Provide expert-level support to customers using the SJP Data Platform technologies Incident resolution for the platform Proactivemonitoring and maintenance to ensure high level of operational resilience. Application of SJP's IT policies and IT controls for the platform technologies … support requirements Who we're looking for: A methodical and analytical mindset, with a detail-oriented approach. Good communication and collaboration skills with a proactive approach to problem solving. The ideal candidate will also have a growth mindset, eager to stay updated on industry trends and share knowledge with More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Microlise
call vetting and managing third-party contractor relationships. Youll also take charge of P&L and budget control, ensuring efficiency and continuous improvement through proactivemonitoring and data analysis. Significant industry knowledge and experience is crucial, to be able to ensure you can provide coaching and ongoing development … financial targets are met Develop and manage the department's budget, including forecasting and financial planning, recognising cost-saving measures and efficiency improvements Implement proactivemonitoring and data mining strategies to identify areas for continual improvement Ensure a positive customer experience through effective service delivery and support Develop More ❯
on-premises and cloud environments. To be successful in this role, it’s essential that you’re able to demonstrate: Experience with performance tuning, proactivemonitoring of cybersecurity solutions to identify and mitigate potential threats before they impact the organisation. Strong computer literacy, experience in using Microsoft Office … Product Suite Sentinel or Splunk Desirable skills for this role are: Experience of Agile work practices and tooling (Service Now, JIRA). Performance tuning, proactivemonitoring of solutions. Knowledge of systems management procedures in a large commercial, mission-critical environment. About us We’re one of the largest More ❯
on-premises and cloud environments. To be successful in this role, it's essential that you're able to demonstrate: Experience with performance tuning, proactivemonitoring of cybersecurity solutions to identify and mitigate potential threats before they impact the organisation. Strong computer literacy, experience in using Microsoft Office … Product Suite Sentinel or Splunk Desirable skills for this role are: Experience of Agile work practices and tooling (Service Now, JIRA). Performance tuning, proactivemonitoring of solutions. Knowledge of systems management procedures in a large commercial, mission-critical environment. About us We're one of the largest More ❯
on-premises and cloud environments. To be successful in this role, it’s essential that you’re able to demonstrate: Experience with performance tuning, proactivemonitoring of cybersecurity solutions to identify and mitigate potential threats before they impact the organisation. Strong computer literacy, experience in using Microsoft Office … Sentinel or Splunk Cloud Security Desirable skills for this role are: Experience of Agile work practices and tooling (Service Now, JIRA). Performance tuning, proactivemonitoring of solutions. Knowledge of systems management procedures in a large commercial, mission-critical environment. About us We’re one of the largest More ❯
Bradford, Yorkshire, United Kingdom Hybrid / WFH Options
Freemans Grattan Holdings (fgh)
E-commerce DevOps Engineer role is responsible for managing and optimising software deployment processes for E-Commerce B2C websites and shopping Apps and proactively monitoring and reporting E-Commerce application and infrastructure performance. The role involves: Working collaboratively with software architects, software engineers and network, infrastructure and operations teams … to ensure smooth deployment, scalability and security of E-Commerce B2C websites and shopping apps using CI/CD pipelines and performance monitoring tools. Monitoring E-Commerce system performance, optimizing caching, ensuring uptime and responding to incidents. WHAT YOU'LL BE DOING Further developing and managing CI/… CD pipelines to automate deployment and reduce release cycle times. Ensuring website availability, performance and security through proactivemonitoring and incident response and implementing website performance monitoring and optimisation strategies to improve page load times, identify, diagnose and resolve issues and enhance customer experience. Enhancing system observability More ❯
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Nextech Group Limited
Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor More ❯
Chorley, Lancashire, United Kingdom Hybrid / WFH Options
Nextech Group Ltd
engineers for root cause analysis and long-term solutions. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor system More ❯
Employment Type: Permanent
Salary: £32000 - £36000/annum 25 days holiday + Bank Holidays
to learn are essential for providing technical resource and knowledge across a wide range of technologies and platforms. You will be responsible for undertaking proactive and reactive monitoring of the Infrastructure, Platforms, and Applications, providing timely prevention or resolution of incidents, and appropriate escalation for major issues. Joining … and systems. Design, implement, document, and maintain computer systems, aggregated voice, video, and data networks and associated services across the group. Undertake and review proactivemonitoring and react to escalations from other IT teams. Log and complete allocated Incident or Problem Tickets with appropriate level of detail. Assist … with knowledge of modern IT infrastructure including networks, storage, servers, security, virtualization, and databases. Experience with Microsoft Operating Systems and Tools. Experience with security monitoring and improving security posture. Understanding of network topologies and firewalls. Knowledge of security best practices in infrastructure, application, IAM, or data platform solutions. Deep More ❯
company’s IT infrastructure, ensuring the seamless operation of hardware, servers, storage, and network systems, both on-premise and in the cloud. This includes proactivemonitoring, troubleshooting, and support across various IT functions such as hardware, security, and application management. The role also oversees IT service desk operations … service delivery, and continuous improvement of IT processes to meet IT needs and enhance user satisfaction. Duties and responsibilities Responsible for installing, configuring and monitoring IT Hardware Responsible for supporting and monitoring IT Servers Monitor and support storage appliances and IaaS solutions for performance, availability and security Ensure More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
Guidant Global
looking for an experienced IDAM Engineer to work as part of a dedicated Identity and Access Management (IdAM) Live Services team in maintaining and monitoring key components of the Identity Infrastructure. Ensure all supported components provide the level of availability and capacity as required. Provide subject matter expertise in … 2nd and 3rd line support for incidents and IT service requests; take ownership of problems and resolve calls logged with the team. Assist with proactivemonitoring and daily checks to avert incidents. *Follow the corporate change process and ensure implementation of changes in accordance with processes. *Help to More ❯
11-13 Church Street, Farnworth, Bolton, Greater Manchester, England
LIV UNIFIED COMMS LTD
We are looking for a proactive and customer-focused Apprentice Unified Comms Engineer to strengthen our technical support department. In this role, you will be the first point of contact for internal and external users experiencing technical issues and will provide timely and effective resolutions. Role First point of … other IT systems. Escalation: Escalate complex issues to higher level technical teams. Troubleshooting: Utilise available tools and knowledgebase to troubleshoot common technical issues. System monitoring: Assist with proactivemonitoring of critical IT systems and escalate potential issues. Training The company may offer a full-time position at More ❯
might arise. Liaise with third party partners, suppliers and other parties when required. Maintain the security, integrity and performance of our systems through regular, proactivemonitoring and housekeeping. Keep colleagues informed regarding any issues which arise, take remedial action where necessary, using available tools where applicable. SKILLS, KNOWLEDGE More ❯
service maintain a clear understanding of the status of the service and associated tasks at all times. Experience working within a service based team monitoring components such as web servers, applications servers, log files, disk space and databases Experience of line management and leadership Solid understanding of the entire More ❯
chance of calls closing first time and without introducing new issues or unnecessary risk. Develop and maintain in-depth knowledge of supported customer applications. Proactive in managing support contracts. Working with the customer to identify critical periods, or changes in environment and customer resource. Recognise the importance of and … dedicate time to proactivemonitoring and maintenance, identifying and managing potential issues prior to them becoming critical. Maintain up-to-date and robust customer documentation to support rapid and effective ticket handling and minimise single points of failure within the team. Demonstrate a mindset of adding customer value … beyond incoming tickets, including communicating relevant product upgrades and proactive maintenance. Follow the Simpson's Support Guide for ticket handling and time recording. Ensuring token-based support contracts are tracked and reports issued to the customer monthly, or otherwise as agreed. Work with the consulting team to ensure smooth More ❯
Hook, Hampshire, United Kingdom Hybrid / WFH Options
Office Angels
downtime. Provisioning virtual PCs and servers. Maintaining our systems in line with ISO27001 and Cyber Essentials Plus. Installing and configuring Catalyst/Meraki switches. Proactivemonitoring of the business systems. Recommending areas of improvement in the IT infrastructure to meet and maintain system growth. Occasional travel to other More ❯
Hook, Hampshire, United Kingdom Hybrid / WFH Options
Office Angels
downtime Provisioning virtual PC's and servers Maintaining our systems in line with ISO27001 and Cyber Essentials plus Installing, configuring Catalyst/Meraki switches Proactivemonitoring of the business systems Recommending areas of improvement in the IT infrastructure to meet and maintain system growth Occasional travel to other More ❯
systems (KeyCloak). - Have a strong foundation in networking principles. System Maintenance & Optimisation: - Administer and optimise Windows Server 2022 and Hyper-V environments. - Perform proactivemonitoring and maintenance to ensure system performance and reliability. - Implement and support disaster recovery and business continuity strategies. Collaboration & Documentation: - Work closely with More ❯
systems (KeyCloak). Have a strong foundation in networking principles. System Maintenance & Optimisation: Administer and optimise Windows Server 2022 and Hyper-V environments. Perform proactivemonitoring and maintenance to ensure system performance and reliability. Implement and support disaster recovery and business continuity strategies. Collaboration & Documentation: Work closely with More ❯
systems (KeyCloak). Have a strong foundation in networking principles. System Maintenance & Optimisation: Administer and optimise Windows Server 2022 and Hyper-V environments. Perform proactivemonitoring and maintenance to ensure system performance and reliability. Implement and support disaster recovery and business continuity strategies. Collaboration & Documentation: Work closely with More ❯
systems (KeyCloak). -Have a strong foundation in networking principles. System Maintenance & Optimisation: -Administer and optimise Windows Server 2022 and Hyper-V environments. -Perform proactivemonitoring and maintenance to ensure system performance and reliability. -Implement and support disaster recovery and business continuity strategies. Collaboration & Documentation: -Work closely with More ❯
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Warburtons Ltd
Your role will involve investigating and resolving problems, as well as providing essential information about our systems and infrastructure. You'll be responsible for monitoring and maintaining our network and server infrastructure, identifying any errors or faults that may arise. In addition, you'll provide advice and training to … crucial to your success in this role. You'll also be tasked with resolving incidents and problems, including documenting root causes and implementing remedies. Proactivemonitoring and raising improvement suggestions will be part of your daily routine, as well as highlighting and implementing process and system improvements. Integrating More ❯
by experience . You will have a strong background in security operations, threat detection and incident responses. A critical role supporting defence infrastructure through proactivemonitoring, analysis and improvement of cybersecurity. Responsibilities: Experience in a security operations centre (SOC) environment Experience with SIEM tools such as Microsoft Sentinel More ❯