1 to 2 of 2 Problem Management Jobs in Bristol

in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the incident … the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends & be more »

ll play a pivotal role in the operational compliance of the technology services across Service Desk, Command Center, Monitoring and Prevention and Incident and Problem Management. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best … external, to deliver the best possible operational service Monitoring issues with lack of cooperation and coordination handoffs between vendors are minimal Collaborating with supplier management to ensure accountability and transparency of vendor processes, benchmarks, and performance Checking incidents and problems are managed and resolved in accordance with SLAs and … the service providers and third parties regarding service operation issues About you What we’re looking for: Excellent experience of IT operational and delivery management in a large organisation e.g solution delivery and service management Proven experience of managing relationships and service levels with onshore and offshore third more »