Digital Services Service Desk Team Supervisor
Bromley, United Kingdom
South London and Maudsley NHS Foundation Trust
the IT Service Desk Service. Main duties of the job The post holder will work The post holder's responsibilities include day to day management and supervision for the provision of a robust Service Desk service meeting the needs of the customers both internal to IT and external to … and request fulfilment with the users of the Trust. Monitor and manage user requests and incidents, escalating customer survey satisfaction responses if required. Line Management of the IT Service Desk Operatives/Analysts providing call handling management and 1st Level technical support. Provide empowerment, coaching and motivation to … SPOC) o Single Point of entry o Single Point of exit o Easier for customers o Streamlined communication channel. o Incident Control: Life-cycle management of all service requests o Communication: keeping customers informed of progress and advising on workarounds Key Performance Indicator (KPI) establishment and reporting Supervise the more »
Employment Type: Permanent
Salary: £40701.00 - £48054.00 a year
Posted: