1 to 25 of 264 Problem Management Jobs in the UK

Senior Problem Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. 2 office days per week, which is … to-day basis: Are you a seasoned professional with a knack for solving complex problems and driving continuous improvement? Were looking for a Senior Problem Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on … line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation More ❯

Problem Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield Working pattern: Hybrid. 2 office … to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is looking for a Problem Manager to join our Service Management Office As the Problem Manager, you will report into the Problem Management Lead. The … main purpose of the Problem Managers role is to resolve the causes of incidents and minimise the adverse impact of incidents caused by errors within the IT infrastructure. Your main duties will include: Driving the efficiency and effectiveness of the problem management processes Producing and acting upon More ❯

Job Description As our Business Unit brings more and more clients on to our Managed Service, it has become necessary to mature our Change Management and Service Transition processes. The role will be an approximately 50-50 split between the two disciplines. We are seeking a highly skilled and … proactive Senior Major Incident and Problem Manager to join our IT Service Management team. This hands-on role is crucial for managing major incidents, evolving our processes, and working closely with software teams to manage problems. The ideal candidate will have extensive experience in ITIL processes, particularly in … Major Incident and Problem Management, and will play a key role in prioritizing focus to improve our service to clients. Responsibilities Major Incident Management: Lead the management of major incidents, ensuring timely resolution and effective communication with clients and stakeholders throughout the incident lifecycle. Problem More ❯

We have an incredible opportunity to join us here at Phoenix Group as an IT Problem Manager in our Service Operations Team within Technical Service Operations. Job Type: Permanent Location: This role could be based in either our Wythall, Telford, London, or Edinburgh offices with time spent working in … re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050. The role: The IT Problem Manager is responsible for managing the end-to-end lifecycle of IT problems, ensuring the identification, analysis, and resolution of recurring incidents. This role … focuses on identifying root causes of issues and implementing corrective actions to minimize the impact of problems on the business. The IT Problem Manager works closely with other IT teams, such as Incident Management, Change Management, and Service Desk, to ensure continuous improvement and proactive problem More ❯

Major Incident and Problem Management Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. 2 office days … are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The Major Incident and Problem Management Lead is responsible for overseeing both the Major Incident aspect of the Incident Management ITIL practice and the Problem Management … by enterprise-class customers. The role and what youll be getting up to on a day to day basis: As our Major Incident and Problem Management Lead, you'll ensure the smooth resolution of major incidents and drive service quality to new heights. Join us and make a More ❯

united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Who You Are: Familiar with Change, Incident, Problem, Release, and Configuration Management and a good working knowledge of at least one, you're sparked by a fast pace and new challenges. … digital divide. Join us today because connecting your world changes everything. What You'll Do: Be a key player in the Change and Release Management process by: Supporting all stakeholders in using the tools and adopting the process correctly Assessing changes across all sectors of the production world Fostering … and assist teams to complete them by due date Support the Change Manager by preparing agendas and minutes for regular CAB meetings Support the Problem Manager by preparing agendas and minutes for regular PAB meetings Audit and offer support and training for areas that are non-compliant Assist teams More ❯

DNA. Invest in us and we’ll invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and … product to provide the very best experience to our customers. We are seeking an experienced ASPIRE Managed Service, Global Service Centre Major Incident and Problem Manager who is accountable for both the Major Incident and Problem Management practices which support the entire ASPIRE Managed Service and its … customers. Key Responsibilities Problem Management Develop and implement the Problem Management practice in line with ITIL best practices in partnership with ASPIRE Managed Service stakeholders. Proactively analyse trends, identifying and confirming opportunities to prevent recurring issues that could cause service disruptions. Ensure that root cause analysis More ❯

engaged community of investors on the UK's number one flat-fee investment platform. We've got our ii open for our next Service Management Analyst Working within an ITIL environment, the Service Management Analyst will focus on ensuring that effective and efficient planning, tracking and operational mechanisms … are in place to ensure the business continues to operate and serves its customers, including but not limited to: Major Incident Planning & Management Problem & Change Management Service Transition Business Continuity Planning, Management and Testing Facilitate meetings as needed with key stakeholders, ensuring all required resources, approvers … and decision makers are present and engaged to support activities across the service management function. Ensure effective and timely communication is maintained with key stakeholders across the business, escalating as needed. Own and implement the service management processes, ensuring they continue to drive best practice and ITIL standardisation. More ❯

Role Introduction We are seeking a highly skilled and experienced Problem and Change Team Lead to lead and manage our Problem and Change Management team. The successful candidate will be a subject matter expert in IT Service Management (ITSM) processes and will be responsible for ensuring … the effective management and resolution of IT problems and changes within the organization. This role requires a strong background in ITIL, excellent leadership skills, and a proactive approach to continuous improvement. What You Will Do Lead and manage the Problem and Change Management team, providing guidance, support … and mentorship to team members. Oversee the identification, analysis, and resolution of IT problems, ensuring root cause analysis and timely resolution. Manage the Change Management process, ensuring all changes are properly documented, evaluated, and approved. Collaborate with other IT teams and stakeholders to ensure seamless integration of Problem More ❯

Technical Problem Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy … and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Problem Analyst, to support the Support Services team with managing the lifecycle of technical problems within the organisation. You will ensure that the root cause is … resolving teams, seeing technical incidents through to solution. This will include working with internal Microlise teams and external third parties. Have you got exceptional problem-solving abilities and excellent communication skills? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry More ❯

Incident and Problem Management Analyst Warrington (Onsite) Up to £45,000 Overview: We're looking for an Incident and Problem Management Analyst to support our IT infrastructure team. The ideal candidate will be SC Cleared (or eligible) and have experience in managing incidents and problems in … a fast-paced technical environment. Key Responsibilities: Act as the primary contact for all incident and problem records Monitor SLAs, coordinate incident reviews, and ensure timely closure of tickets Lead bridge calls and manage high/major incidents end-to-end Collaborate with service desk, IT teams, and business … stakeholders to drive resolution Conduct root cause analysis and problem reviews with follow-up actions Provide clear, regular communication to customers and internal teams Analyse incident trends and contribute to continuous service improvement Attend service meetings, represent service management in projects, and suggest process enhancements Requirements: ITIL certified More ❯

resolution activity and keeping colleagues apprised of progress towards service restoration, and conducting Major Incident Reviews to identify next steps towards preventing future P1s. Management of problem tickets throughout the process lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies, using … to prevent future incidents. Primary Responsibilities: Managing regional Incidents and Major Incidents in line with the Global Incident and Major Incident Processes. Managing regional Problem Management in line with the Global Problem process. Working with regional teams to facilitate the Incident and Problem Management processes. … Assists Global Process Owner with the governance, operation and best practice development of the Incident Management and Problem Management standards and processes. Requirements: Preferably a minimum of 2 years experience of: Providing IT support to a complex customer base. Diagnosing and resolving IT related support requests (hardware More ❯

resolution activity and keeping colleagues apprised of progress towards service restoration, and conducting Major Incident Reviews to identify next steps towards preventing future P1s. Management of problem tickets throughout the process lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies, using … to prevent future incidents. Primary Responsibilities: Managing regional Incidents and Major Incidents in line with the Global Incident and Major Incident Processes. Managing regional Problem Management in line with the Global Problem process. Working with regional teams to facilitate the Incident and Problem Management processes. … Assists Global Process Owner with the governance, operation and best practice development of the Incident Management and Problem Management standards and processes. Requirements: Preferably a minimum of 2 years experience of: Providing IT support to a complex customer base. Diagnosing and resolving IT related support requests (hardware More ❯

You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA … the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close … be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst … We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous … improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical More ❯

of audit procedures and technical security and control standards usually obtained through related work experience Solid understanding of ITGC and related processes (e.g., Configuration Management, Vendor Management, Access and Identity Management) Understanding of Information Technology Service Management (ITSM) controls (e.g., Incident Management, Change Management, Problem Management) Skills as needed to perform testing of application controls (e.g., BC/DR, Application Security Testing, Interface Controls) Skills as needed to perform testing of information security and cybersecurity controls (e.g., Vulnerability Management, Incident Response, Network Security) Analytical and organizational skills are necessary to … auditing experience in a financial institution Proficiency in Word and Excel a plus Valuable Competencies Excellent verbal and written communication skills Strong organizational and problem solving skills with attention to detail Ability to proactively assess issues, identify solutions and problem solve Ability to react and respond on a More ❯

of audit procedures and technical security and control standards usually obtained through related work experience Solid understanding of ITGC and related processes (e.g., Configuration Management, Vendor Management, Access and Identity Management) Understanding of Information Technology Service Management (ITSM) controls (e.g., Incident Management, Change Management, Problem Management) Skills as needed to perform testing of application controls (e.g., BC/DR, Application Security Testing, Interface Controls) Skills as needed to perform testing of information security and cybersecurity controls (e.g., Vulnerability Management, Incident Response, Network Security) Analytical and organizational skills are necessary to … auditing experience in a financial institution Proficiency in Word and Excel a plus Valuable Competencies Excellent verbal and written communication skills Strong organizational and problem solving skills with attention to detail Ability to proactively assess issues, identify solutions and problem solve Ability to react and respond on a More ❯

close collaboration with other IT Domains, such as IT Strategy and Architecture, Change and Portfolio and Digital Safety teams. Job Purpose The Service Portfolio Management Specialist manages either the I&O Platforms or Workplace Products portfolio, ensuring seamless delivery planning, service portfolio optimisation, and portfolio alignment within other portfolios. … the Platform/Product Increment (PI) planning sessions within their portfolio to align delivery roadmaps and manage dependencies within and across teams. IT Stakeholder Management - Communication & Coordination Effectively communicating about their service portfolio and plan and ensuring coordination and alignment with the rest of the IT portfolio. Collaborating on … planning and forecasting I&O Platform or Workplace Product demand and capacity with the I&O Platforms Partner or Workplace Product leadership. Risk & Compliance Management - Delivery Risk Management Proactively collaborating with Product and Platforms teams in order to identify risks in the delivery of the service portfolio. Defining More ❯

Delivery Associate Location: Based onsite in London/Basingstoke We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a Process Owner team in … setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability. For each Service Management function, the role holder will be responsible for supporting the existing Service Delivery … be eligible for high level clearance. Your experience To be successful in this role, you should: Have a proven track record of Service Delivery Management Customer management Reporting internally and externally Incident management Problem management Change management Release and Deployment Capacity and Availability Reporting More ❯

We have an exciting opportunity for a Change, Release & Service Transition Manager (Grade 12) to join the Service Management team on a permanent basis. Team Overview: The Service Management team at Elexon is responsible for overseeing the full lifecycle of IT services, from planning and design to transition … operation, and continuous improvement, adhering to ITIL best practices. To manage its multi-supplier service delivery landscape, Elexon employs a Service Integration and Management (SIAM) operating model. In this framework, the Service Management team plays a pivotal role, ensuring the coordination, integration, and governance of multiple service providers. … is accountable for delivering cohesive, seamless IT services to both Elexon's business and the wider energy industry. By implementing structured ITIL-based service management practices, the team ensures clear accountability, maintains service quality, and drives high performance across all service providers. Job Purpose: The Change, Release & Service Transition More ❯

EMEA IT Service Management Lead - Infrastructure Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb … You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA … the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective … knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services … Conduct RCA and implement permanent fixes to prevent future incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective … knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services … Conduct RCA and implement permanent fixes to prevent future incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical More ❯

House but will also support operations at the stadium, training ground, and other club facilities . This role requires a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and … manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues are resolved efficiently. Act as an escalation point for complex or high-impact IT issues. Drive continuous service improvement by … technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring technology operates seamlessly. More ❯

regulatory standards. SharePoint Online Administration: Manage SharePoint Online, including site creation, configuration, and maintenance to facilitate collaboration and document management. Microsoft Teams Deployment and Management: Oversee the deployment and management of Microsoft Teams, configure policies, and integrate with other Office 365 services for enhanced internal communication. Monitoring and … Monitor and troubleshoot Office 365 services and connectivity issues using tools like the Microsoft 365 admin center and PowerShell scripts to ensure optimal performance. Problem Identification and Resolution: Diagnose and resolve issues, implementing appropriate solutions or escalating where necessary. Provide technical support for software, hardware, account management, access … rights, and system configurations. Documentation: Maintain accurate and up-to-date records of incidents, requests, resolutions, and procedures in the IT service management system (ITSM). ITIL Adherence: Apply ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Level Management for More ❯