16 of 16 Problem Management Jobs in the North West

problems, and driving stakeholder satisfaction with IT services. The Head of Service Delivery is accountable for the performance of the Service Desk, Incident and Problem Management. All new IT services will be planned, designed and delivered under the direction of the Head of Service Delivery. KEY RESPONSIBILITIES Key Responsibilities … for the Head of Service Delivery include: (listed in order of importance). Service Management - Monitoring and managing desktop support, responsible for IT services desk, and VIP support functions to ensure optimal service. - Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary. - Taking ownership … conferencing and ensuring the ready availability of meeting room resources. - Educating departmental staff on the effective use of conference room technology. Performance and Quality Management - Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades. - Providing accurate and regular reports to the management more »

operating processes and procedures Organising cross-functional teams to address and resolve escalated customer issues efficiently Driving continuous service improvement within assigned accounts Incident Management, Problem Management, Service Request Management and Change Management experience Ability to produce technical analytical reports, trend analysis and progress measurement. … Conducting regular service reviews Working with the Service desk to improve service delivery processes and SLA’s 3rd party supplier and contract management experience Maintaining and developing customer relationships and identifying opportunities Perks: Remote working 25 days Holiday (+Bank holidays) Car Allowance Life Assurance Health Cashplan Pension & more This more »

improve service, in line with business requirements and industry best practice. The Service Delivery Analyst must have a broad range of skills and Service Management process experience. They must have the ability to understand current and future business needs, and to ensure service impact is kept to a minimum … through Major Incident, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration and Risk Management processes. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Evaluating and managing the smooth transition of change in to live service. Key … responsibilities & accountabilities: Specialist experience in; Change Management, Major Incident, IT Service Continuity, Disaster Recovery, Risk Management, Service Reporting, Problem Management Responsible for protecting service operations through change control and governance. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and more »

deskside assistance and occasional travel to regional sites, while ensuring accurate ticket documentation, prioritization, and escalation when required. Identify trends in incidents to aid problem management, record system outages, and provide basic end-user training on IT tools and processes. Manage IT equipment tracking and recovery, coordinate vendor … escalations, and author or update knowledge base articles and technical documentation. Participate in on-call rotations for after-hours support and follow IT service management practices, including change, incident, and problem management processes. What We’re Looking For Our ideal candidate has: A Bachelor’s degree in more »

process to meet and exceed customer expectations. As a Service Delivery Specialist, your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust … may arise. Key Duties: • Service Monitoring and Support: Assist in monitoring service performance, tracking key metrics, and ensuring services meet customer expectations. • Incident and Problem Management: Work with the Service Delivery team to help identify, log, and resolve incidents in a timely manner, coordinating with relevant teams for … support. • Documentation and Reporting: Assist with service performance reports, maintain service records, and assist in updating documentation related to service delivery processes. • Support Change Management: Assist with implementing changes to services and processes, ensuring minimal disruption to clients and effective communication. • Request Fulfilment: Handle, validate, and fulfil IT service more »

and resolve technical issues, whilst also providing remote support across the organisation. Assisting and mentoring 1st and 2nd line engineers, helping to expand their problem-solving skills. Supporting the Service Delivery Manager by managing tasks, including ticket management, and stepping in during their absence. Key Skills and Requirements … Servers and Operating Systems. Proficient in Active Directory, DHCP, DNS, SharePoint, OneDrive & VPN. Experience with Migrations, mainly on-prem to cloud. Good understanding of problem management and incident management processes. Benefits 25 days holiday, plus UK Bank Holidays Additional day off for your birthday Life insurance Income more »

meetings, phone services, and channels Remote troubleshooting of desktop/laptop issues Prepare incident reports Handle user support tickets Implement ITIL-based incident and problem management processes Required Skills and Experience Technical Skills Minimum 3 years desktop support experience Hands-on knowledge of M365 products Understanding of Azure … Active Directory Familiarity with Microsoft Security & Compliance Center Basic PowerShell scripting ITIL/ITSM best practices Intune Device management (preferred) Soft Skills Excellent problem-solving abilities Strong communication skills Ability to work independently and collaboratively Quick technical learning capability Special Conditions UK Security Clearance (Essential) Potential out-of more »

maintain documentation, test plans, and recovery methods. Stay updated on infrastructure and security trends to enhance IT service delivery. Align with enterprise architects, project management, and service desk teams to support the IT vision. Contribute to knowledge transfer and move repetitive tasks to service desk teams where possible. Essential … Skills Strong expertise in VMware management, Microsoft Azure, and Microsoft Server technologies (Server 2016, 2019, 2022). Networking knowledge for troubleshooting and routing; basic switch configuration desirable. Familiarity with disaster recovery and high-availability technologies. Proficiency in Microsoft Active Directory, DNS, DHCP, and Windows file services. Experience with monitoring … tools (e.g., SolarWinds) and telephony systems (SIP trunking, routing). Analytical skills and experience with change/problem management processes. Desirable Skills ITIL v3 Foundation certification. Certifications such as AZ-900, AZ-104, or AZ-700. Knowledge of Office 365, VMware VSAN, and data centre technologies. Familiarity with more »

for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem-solving skills are essential. Smart DCCs infrastructure and supply chain is complex and a demonstrable ability to assimilate a significant volume of technical and … quantify and validate observed impact is essential. Network Operations Shift Lead will be the go to when DCCs Customers and Senior Management. Strong stakeholder management skills are a must. With awareness of the DCCs commercial position within industry to protect and maintain Smart DCCs reputation. What will you be … Working closely with Senior Managers and stakeholders. On occasion, deputising as TOC Snr Manager where required. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Good understanding of End-to-End smart metering, with a willingness to continually learn. Work with internal functions and more »

or be involved in new/lesser known technologies. This role has significant relationships and responsibilities outside the local team, including working with Product Management, End Users, Business Owners, and other key stakeholders. Key accountabilities: Candidates must have experience of working with data. The role is focussed on Data … your team/train: Assess production issues and queries. Ensure bugs are logged and prioritised for fixing based on business priority and impact. Support Problem Management by reviewing problems and working with the team to appropriately prioritise resolution activity into the backlog. Support vulnerability management by reviewing … vulnerability data and appropriately prioritise resolution activity into the backlog. PO data ownership – management or delegation to team as appropriate. Essential Role: We are looking for a Senior Product Owner who has Data Warehousing and BI experience" Responsibilities: Understand client existing framework and suggest improvement and Industry standards and more »

join their dynamic and high-performing team. This is an unparalleled opportunity to work on mission-critical projects, contributing to the design, implementation, and management of advanced network infrastructures that underpin large-scale operations. If you are passionate about solving complex technical challenges and driving innovation, this role presents … and maintain network performance, proactively addressing bottlenecks and potential disruptions. Oversee day-to-day network operations, including routine updates, patching, and performance tuning. Incident & Problem Management Serve as the final escalation point for critical incidents, coordinating swift resolution to minimise downtime. Conduct root cause analyses post-incident and … Practical knowledge of security tools, firewalls, and intrusion prevention systems. Relevant certifications such as CCNP, CCIE, JNCIE, or equivalent (desirable). Excellent analytical and problem-solving skills, with a demonstrated ability to manage high-pressure situations. Familiarity with automation tools (Ansible, Terraform) and scripting (Python, Bash) is advantageous. What more »

where suitable. As well as being a member of our Infrastructure team, the successful candidate will also closely align with the enterprise architect, project management office and service desk teams. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure across their … plans and recovery methods of all systems. Keep up to date on infrastructure and security trends and developments. Essential A strong understanding of VMware management and maintenance. A strong understanding of Microsoft Azure including Entra and application configuration. A strong understanding of Microsoft Server technologies and associated services, including … and performance. A good understanding of telephony and phone systems, including SIP trunking and routing. An understanding/reference in the use of change management/problem management. A strong understanding of technical workloads and an analytical focus on troubleshooting, time, and task management. Desirable ITIL v3 Foundation more »

Outlooks issues. * Implementing Microsoft Azure tenant-level configuration, including, ? Azure Active Directory administration ? Conditional Access Policy (CA) ? Service Principal ? System for Cross-Domain Identity Management (SCIM) Provisioning and Support ? Apps Registration ? Azure AD - User and group Management, AD Connect etc. * Familiarity with Microsoft Security & Compliance Center tools. * Experience … SSO and MFA technologies for SaaS applications. * Strong PowerShell scripting and automation skills * Hands on knowledge of ITIL-based processes for incident, change, and problem management. * Good to have any working experience of Intune Device management. Key Skills/Knowledge: M365 Administration * Manage and maintain Microsoft 365 (M365) platform … analysis (RCA) documents. Documentation & Best Practices: * Create and maintain documentation for processes, configurations, and troubleshooting guides. * Enforce ITIL-based processes for incident, change, and problem management. Service Delivery: * Adhere to SLAs/OLAs for incident, service request, and problem management. * Handle tickets/service requests effectively while maintaining more »

this may be a service, solution, feature or journey) on offer and find out which company/brand makes the best version of those. Problem Management - You can anticipate problems and defend against them at the right time. You can understand how the problem fits into the more »

and MFA technologies for SaaS applications. * PowerShell scripting skills is good to have. * Hands on knowledge of ITIL-based processes for incident, change, and problem management. * Good to have any working experience of Intune Device management. * Proven experience in Desktop Site, TechBar and remote support role. * Working knowledge of … desktop of M365 product and services (Teams, Outlook, SharePoint, Azure) * Enforce ITIL-based processes for incident, change, and problem management. * Adhere to SLAs/OLAs for incident, service request, and problem management. * Handle tickets/service requests effectively while maintaining high-quality standards. * Follow ITIL/ITSM best … practices and Agile frameworks to ensure efficient service delivery. * Work independently and collaboratively with cross-functional teams. * Demonstrate excellent problem-solving, decision-making, and team coordination skills Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past more »

Main Responsibilities: Cloud Platform Team Delivery: Ensure effective Cloud Platform Team operations. Monitor and respond to service events. Resolve incidents promptly. Engage in proactive problem management. Respond to service requests swiftly. Manage change & release activities per policy. Model Cloud Engineering Standards. Cloud Operations, Financial & Performance Management: Oversee Cloud … Ways of Working: Promote collaboration with IT Service Delivery. Support DevOps culture and automation. Foster relationships with Information Security and Architecture teams. Governance & Risk Management: Lead risk management activities. Maintain Cloud risks and controls register. Manage suppliers/vendors regarding the Azure Cloud Platform. Ensure quality of Cloud … deliverables and support documents. Team Leadership & Line Management: Manage and coach Platform and Cloud Operations Engineers. Develop colleagues' tech skills. Ensure adequate staffing and skills for optimal Cloud Platform operation. Financial Responsibilities: Oversee cloud platform and staffing costs/budgeting/forecasting. Experience, Knowledge, and Qualifications: Proficient in Azure more »