6 of 6 Process Improvement Jobs in Leicestershire

Key Responsibilities: Incident Resolution (50%) : Resolve all tickets and incidents within agreed SLAs and Customer Service targets, focusing on root causes to minimise outages. Process Improvement (30%) : Contribute to the enhancement of the production environment through automation and process improvement to reduce incidents and requests. Technology More ❯

to complicated problems. Manage key communication to stakeholders regarding ongoing projects to ensure successful implementations. Support operations change management related to quality initiatives and process launches. Create/review/update standard operating procedures to drive uniformity and standardization across operational teams linked to your projects. As required, support … outcomes. Hands-on experience in managing projects. PREFERRED QUALIFICATIONS Bachelor's degree in a relevant field (business operations, project management, etc.). Experience driving process improvement, familiarity with 6 sigma/lean, green belt certification. Proficiency in German. Managing or leading a team of directs. Amazon is an … deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. More ❯

meetings, including daily stand-ups, sprint planning, and retrospectives, to provide QA updates Document and report test results, defects, and quality metrics to stakeholders Process Improvement Identify areas for improvement in QA processes and contribute to team initiatives Stay informed about best practices and trends in quality More ❯

Service Desk Manager Salary : Competitive Salary + Benefits Location : Measham Keywords : IT service management, team leadership, service desk operations, process improvement, staff development Our client is seeking a Service Desk Manager to join their dynamic team at their head office in Measham, Swadlincote. This is an exciting opportunity … make a real impact, this role is for you. Opportunity to lead a dynamic IT service desk High degree of autonomy with scope for process enhancement and staff development Excellent investment in skills and training with opportunities for career progression What you'll do: As the Service Desk Manager … tracking and analysing trends in Service Desk requests, managing incoming support requests, assessing the urgency of reported incidents, tracking issue resolution, identifying areas for improvement in service delivery, developing service desk policies, procedures, and documentation. Your effective communication skills will be crucial in understanding stakeholder needs and providing appropriate More ❯

objectives. Provide hands-on support, including coding and technical troubleshooting, when necessary. Drive innovation by learning new systems and functionalities quickly, identifying opportunities for process improvements. Essential Skills & Experience: A BA/BS degree (preferred) and extensive relevant work experience. Proven experience in enterprise application management, IT management, or More ❯

the allocation and management of capacity, ensuring all repair outcomes meet the strategy objectives and customer service expectations Utilising data and analytics to drive process improvements, reducing cycle times and enhancing the overall claims experience Monitoring repair timelines, contractor performance and workflow efficiency - proactively addressing any bottlenecks - and establishing … disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. More ❯