2 of 2 Remedy ITSM Jobs in the Midlands

coverings, operating across 136 entities over 100 countries. The Head of IT Service Management (EMEA) is responsible for leading and evolving IT service management (ITSM) across the EMEA region, ensuring IT services are delivered efficiently, aligned with business needs, and continuously improved. This role requires a strong strategic leader … role offers a hybrid work arrangement. Key responsibilities: Develop and execute the IT service management strategy for EMEA, aligning with global IT objectives. Oversee ITSM processes, including incident, problem, change, and service request management, ensuring high service availability and performance. This will include the deployment of a new Global … ITSM solution. Enhance the capability of first and second-line support teams by upskilling the service desk to resolve a larger volume of tickets efficiently, reducing escalations to third-line teams and improving service speed. Implement and enhance ITIL best practices, driving operational excellence, automation, and service optimization. Leverage More ❯

coverings, operating across 136 entities over 100 countries. The Head of IT Service Management (EMEA) is responsible for leading and evolving IT service management (ITSM) across the EMEA region, ensuring IT services are delivered efficiently, aligned with business needs, and continuously improved. This role requires a strong strategic leader … Management will have a broad set of responsibilities: Develop and execute the IT service management strategy for EMEA, aligning with global IT objectives. Oversee ITSM processes, including incident, problem, change, and service request management, ensuring high service availability and performance. This will include the deployment of a new Global … ITSM solution. Enhance the capability of first and second-line support teams by upskilling the service desk to resolve a larger volume of tickets efficiently, reducing escalations to third-line teams and improving service speed. Implement and enhance ITIL best practices, driving operational excellence, automation, and service optimization. Leverage More ❯