Portsmouth, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Location: 1 day a week onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA’s candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. Hours: flexible 0800-1800 hrs range Monday to more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »
Southampton, Hampshire, South East, United Kingdom
Global Technology Solutions Ltd
for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1s, identifying training needs, and performance improvements and ensuring all more »
Southampton, Hampshire, South East, United Kingdom
Public Sector
efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed servicelevelagreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved. Produce more »
Employment Type: Contract
Rate: £175 - £200 per day + umbrella (inside IR35)
tablets, Lenovo/Dell Desktops and Laptops, KVM switches, Routers of Windows operating system and associated technologies of peripherals and their maintenance – printers, scanners SLA focused and familiar with call management products with support procedures, scripts, and processes troubleshooting skills of Payment Card Industry (PCI) compliance would be desirable to more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Ambis Resourcing
incidents clearly and concisely Assisting clients via remote login Progressing and resolving clients' problems confidently and effectively Coping under pressure when busy and meeting SLA's Being proactive, friendly, energetic and well organised If you apply your CV will be read by a real human being and if you have more »
requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet servicelevel requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »
NHS South Central and West Commissioning Support Unit
set out by customer servicelevel agreements (SLAs), these may vary by customer and will require the formulation and adjustment of plans to meet SLA requirements. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job description and person more »
requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet servicelevel requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »
Platinum Jubilee Business Park, Hopclover Way, Ringwood, England
Trusted Technology Partnerships
on-premises servers Ensure all code is fully documented, including full change log and version control and linked to project tasks ➢ Ensure that all SLA’s are met ➢ Meet all KPI’s Keeping detailed records of development processes and help create and maintain policies and procedures Meeting individual client’s more »
New Milton, England, United Kingdom Hybrid / WFH Options
Appello
problems through to resolution. Managing their own daily schedule by working through the service desk, priority schedule. Ensuring that tickets do not exceed our SLA's. Proactively review alerts that have originated from our monitoring services. Support other internal teams with testing against the EVO platform and Appello’s product more »
website support clients Action tickets that involve detailed awareness of WordPress, themes and back-end functionalities Clearly communicate with clients, in line with our SLA agreements to keep tickets on track Ensure website code is always best practice, up-to-date and scalable Be confident in escalating tickets to other more »
meet customer requirements. Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet servicelevel requirements. Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages more »
based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote … support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding more »
The IT Technician's role is to be the first escalation point for the IT Support team, ensuring security, support and guidance of IT Support. In addition, the role supports the Infrastructure Engineer, Application Support Manager and Business Technology Partner more »