6 of 6 SLA Jobs in Lancashire

standby allowance. Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am 09:00am. Ensure prompt resolution or escalation as needed. On-Call more »

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will become an integral part of our customer's more »

as technical point of escalation to the Service Desk, ensuring all Incidents are promptly acknowledged, in line with the Incident Management process and internal SLA s. Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed. Standard system administration duties including server install, System/Application more »

software solutions while collaborating with cross-functional teams to enhance service delivery across the business. What You’ll Do: Provide expert application support, ensuring SLA targets are met. Troubleshoot and resolve issues using SQL, automation tools, and data diagnostics. Suggest and implement process improvements to enhance efficiency. Play a key more »

and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA’s Prioritising and managing multiple open tickets Establishing good working relationships with clients Requirements Excellent verbal and written communication skills, including ability to effectively communicate more »

Penetration Testing and other services Support the QA process to ensure high quality client reports are delivered in accordance with applicable Service Level Agreement (SLA) Any other appropriate job duties in line with the associated skill and experience of the post holder. Skills and experience required Proven industry experience in more »