17 of 17 SLA Jobs in Lancashire

able to challenge others in an appropriate way. Focus on our customers: Agrees realistic outcomes with customers and manages their expectations, in line with SLA's. Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands More ❯

sanitization/hygiene protocols. IT Support Help Raisin employees to work efficiently and productively. Manage the resolution of all incidents/tickets, per respective SLA processes and guidelines, supporting local and remote employees. Kind, considerate and patient service. IT on-boarding session for new employees helping with first setup and More ❯

Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing More ❯

Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing More ❯

The Service Level Management and Insights Lead will ensure that all SLA/XLA's are underpinned by service levels, which are agreed with D&T and its suppliers and will ensure that the measurement and reporting of the service level performance and quality is accurate, high quality and optimised More ❯

the purchase of all licensing, hardware and software for all aspects of the Company's IT and Telephony requirements. To ensure 3 rd party SLA's in respect to the company's IT and Telephony services are met. General: To promote and comply with the Group's policies on equal More ❯

Microsoft 365 (including SharePoint administration), Intune, networking (LAN/WAN, switches, firewalls). * Experience managing MSPs (both UK and internationally) with a focus on SLA adherence and performance. * Ability to manage projects, liaise with stakeholders, translate business needs into technical solutions. * Excellent problem-solving skills and ability to work under More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA's and KPI's Please hit the button to Apply and/or email (see below) or call for further info. More ❯

Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. More ❯

studios. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for More ❯

our expert training team at Baltic Apprenticeships. Role Own and manage first-line issues, ensuring timely resolution Lead incident management for allocated tickets, maintaining SLA adherence Identify and implement first-line fixes, promoting best practices within the team Contribute to service improvements as part of daily operations Provide backfill cover More ❯

What you'll be doing: Proactively plan, co-ordinate and monitor workload and across multiple technology platforms and allocate resource accordingly to meet SLA/metric requirements Building and developing effective and collaborative relationships with colleagues, customers and key stakeholders (across both the Business Units and the Centres of Excellence More ❯

Support and implement changes to our estate within LBG as required. Resolution of incidents and problems across the LBG estate in line with LBG SLA's. Provide 24x7 operational support, assisting with change and team workload as required. Help drive the strategy and design across the estate. Collaborate with key More ❯

Team and wider Service Desk/IT Team members. Application support for Group, Regional & Local applications for our end user community. Maintain IS Support SLA targets and communicate IS KPI dashboard reporting. Responsible for the IS Management System Process & Procedures to ensure compliance. Ensure IS Application Compliance by maintaining documentation More ❯

and soft skill, to develop knowledge and behaviours of team. Implement and roll out new, or enhanced, policies for service delivery, including Quality Assurance, SLA's and KPI's, and similar quality oversight. Generate, monitor and review reports to oversee performance of team, supporting the measure of SLA's and More ❯

both insured and third party in order to expedite settlement and minimise cost Ensure all work is carried out within agreed KPI's and SLA's Ensure all work is carried out in accordance to our company values Knowledge of relevant legislation - Financial Ombudsman Service (FOS) Financial Services Authority (FSA … in the vehicle repair environment Membership (or working towards membership) of the IAEA AQP for vehicle salvage categorization Experience of meeting KPI's and SLA's within a regulated environment Solid understanding of all aspects of motor claims handling Good numeracy and literacy skills Strong IT and software skills Good More ❯

ll pro-actively monitor, detect, and take positive action to help avoid or mitigate against downtime and protect the customer experience within the agreed SLA's. You'll be tasked with recording and analysing incidents and their resolution as a means of continuous improvement. You will be liaising and working … when needed. Usually on a shift/rota basis. Keeping up to date with technical and industry developments. Managing suppliers ensuring that all agreed SLA's are adhered to. Generation and distribution of regular reports to provide up to date information on trading activities and system performance. Supporting events that More ❯