tools (Microsoft Security). Develop runbooks for response and internal processes. Assisting Sales/Account managers with client security service reporting. Ensure compliance to SLA, process adherence and process improvement within the SoC. Mentor the Associate and junior Security Analysts in the SoC. Working as part of an On Call More ❯
tools (Microsoft Security). Develop runbooks for response and internal processes. Assisting Sales/Account managers with client security service reporting. Ensure compliance to SLA, process adherence and process improvement within the SoC. Mentor the Associate and junior Security Analysts in the SoC. Working as part of an On Call More ❯
The ServiceLevel Management and Insights Lead will ensure that all SLA/XLA's are underpinned by service levels, which are agreed with D&T and its suppliers and will ensure that the measurement and reporting of the servicelevel performance and quality is accurate, high quality and optimised More ❯
Were looking for a Tier 2 Service Engineer Team Leader to join our team. The Tier 2 Service Engineer Team Leader plays a pivotal role in resolving more complex IT issues escalated from Tier 1, while also providing advanced technical More ❯
BUK as well as with Schemes and key payment regulators. You will be responsible for defining how these products are serviced and will oversee SLA setting and oversight. Your team will manage the product journeys across all channels including: enhancements, funnel management, driving containment, problem record fixes, driving improved OKRs More ❯
reporting, effectively producing accurate data on time, as per the T&C's of the Credit Insurance Policy Proactively resolve Customer disputes within department SLA's Work in partnership with your AR counter-part in managing your ledger - control Customer deductions and debit notes, support cash allocation requests, Customer write More ❯
both insured and third party in order to expedite settlement and minimise cost Ensure all work is carried out within agreed KPI's and SLA's Ensure all work is carried out in accordance to our company values Knowledge of relevant legislation - Financial Ombudsman Service (FOS) Financial Services Authority (FSA … in the vehicle repair environment Membership (or working towards membership) of the IAEA AQP for vehicle salvage categorization Experience of meeting KPI's and SLA's within a regulated environment Solid understanding of all aspects of motor claims handling Good numeracy and literacy skills Strong IT and software skills Good More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Hitachi Vantara Corporation
ll pro-actively monitor, detect, and take positive action to help avoid or mitigate against downtime and protect the customer experience within the agreed SLA's. You'll be tasked with recording and analysing incidents and their resolution as a means of continuous improvement. You will be liaising and working … when needed. Usually on a shift/rota basis. Keeping up to date with technical and industry developments. Managing suppliers ensuring that all agreed SLA's are adhered to. Generation and distribution of regular reports to provide up to date information on trading activities and system performance Supporting events that More ❯
