1 of 1 Senior Delivery Manager Jobs in the West Midlands

The Service Delivery Manager (SDM) is responsible for building and maintaining strong customer relationships and improving services to maintain customer satisfaction and retention. The SDM is responsible for several key functions, focusing on ensuring that all requirements of the contractual service obligations are met throughout the lifecycle of … generating appropriate and timely recommendations and stating risks to both the customer and the business, Minimum of 3 years’ experience in a technical Service Delivery role Expert knowledge of ITIL standards Excellent business and relationship management skills Commercially astute, with excellent customer facing/customer service skills What We more »