1 to 25 of 84 Senior Service Manager Jobs in the UK

Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private … business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment. Department The Technology group is … The group is a business services function that supports and contributes to the objective of the legal practice. The Central Technology department consists of service delivery, application delivery, training, infrastructure, and information security. The Legal Technology department consists of legal products, engineering, and eDiscovery. Both departments support the business More ❯

Senior IT Service Manager Pay £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Specialist Devices team and take responsibility for … risk and security measures considered, which improved a product or its levels of service. Experience of managing large IT Products and Services in Live Service environment. Demonstrable experience of Service Management Framework e.g. ITIL. Experience in building and developing effective working relationships with stakeholders including senior Business … home and sometime collaborating face to face in a hub. Pay: We offer pay of £55,557. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth £16,094 per year. Holidays: A generous leave package starting at 25 days and rising to More ❯

Senior IT Service Manager Pay £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Specialist Devices team and take responsibility for … risk and security measures considered, which improved a product or its levels of service. Experience of managing large IT Products and Services in Live Service environment. Demonstrable experience of Service Management Framework e.g. ITIL. Experience in building and developing effective working relationships with stakeholders including senior Business … home and sometime collaborating face to face in a hub. Pay: We offer pay of £55,557. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth £16,094 per year. Holidays: A generous leave package starting at 25 days and rising to More ❯

Senior IT Service Manager Pay £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Specialist Devices team and take responsibility for More ❯

Role: Strategy Senior Manager - Consumer Goods & Services Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought … continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead … industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing More ❯

Senior Manager, Customer Success & Services, DACH Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers … evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, DACH You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who are tasked with … where everyone brings different strengths and jumps in to help each other. You will be an integral part of driving that culture. Requirements The Senior Manager of Customer Success will have: Minimum 3 years of experience working as a CSM or Consultant, leading a customer success team with More ❯

Senior Manager, Customer Success & Services, Northern Europe and CEEMEA Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging … evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, Northern Europe and CEEMEA You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who … where everyone brings different strengths and jumps in to help each other. You will be an integral part of driving that culture. Requirements The Senior Manager of Customer Success will have: Minimum 3 years of experience working as a CSM or Consultant, leading a customer success team with More ❯

Programme, working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific … safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate: You will have strong communications and presentation skills, with the ability to use these … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An ability More ❯

network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview We are looking for a Senior Service Delivery Manager to join our high calibre team responsible for delivering an extensive range of corporate secretarial and governance services to … legal entities are compliant with local requirements. You will be responsible for leading a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a … developing and growing team. Main Responsibilities Overall responsibility Service: monitoring performance, ensuring targets are met, and enhancing client experience. Finance: leading enhanced financial performance, including reducing spend, increasing revenue, and utilising data for accuracy of reporting. Operations: ensure processes are understood and embedded, introduce managed change projects, and seek More ❯

contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client Relationship building is crucial in this role, building & maintaining strong customer relationships is key to delivering exceptional service for new & existing … customers. You will act as the central point of contact for service delivery for your aligned accounts, focusing on customer experience and driving satisfaction. What you'll be delivering Build, own, and manage strong client relationships, acting as the primary point of contact for service delivery. Own and … manage the delivery of services in line with contracted service levels, ensuring performance and compliance with all obligations. Lead regular, structured service review meetings with clients, including the production and presentation of monthly service reports. Analyse service performance data (e.g. trend analysis, monthly metrics) to provide More ❯

contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client relationship building is crucial in this role; building & maintaining strong customer relationships is key to delivering exceptional service for new & existing … customers. You will act as the central point of contact for service delivery for your aligned accounts, focusing on customer experience and driving satisfaction. What you'll be delivering Build, own, and manage strong client relationships, acting as the primary point of contact for service delivery. Own and … manage the delivery of services in line with contracted service levels, ensuring performance and compliance with all obligations. Lead regular, structured service review meetings with clients, including the production and presentation of monthly service reports. Analyse service performance data (e.g. trend analysis, monthly metrics) to provide More ❯

contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client relationship building is crucial in this role; building & maintaining strong customer relationships is key to delivering exceptional service for new & existing … customers. You will act as the central point of contact for service delivery for your aligned accounts, focusing on customer experience and driving satisfaction. What you'll be delivering Build, own, and manage strong client relationships, acting as the primary point of contact for service delivery. Own and … manage the delivery of services in line with contracted service levels, ensuring performance and compliance with all obligations. Lead regular, structured service review meetings with clients, including the production and presentation of monthly service reports. Analyse service performance data (e.g. trend analysis, monthly metrics) to provide More ❯

Senior Manager – Wealth Asset Management & Cloud Data Platforms, Snowflake, AI & Data, Financial Services The EY Financial Services AI & Data team is continuing to grow and develop unique data engineering propositions aligned to market needs and demand. We are currently looking for exceptional Senior Manager level consultants … successfully deliver multiple engagements, exceed client expectations, manage commercial aspects (e.g. contracts, billing and budgets), and manage quality and risk Ability to engage with senior stakeholders and manage large cross functional projects Intellectual strength/flexibility to rapidly understand complex problems and rationalise these into workable solutions which can More ❯

Senior Manager – Wealth Asset Management & Cloud Data Platforms, Snowflake, AI & Data, Financial Services The EY Financial Services AI & Data team is continuing to grow and develop unique data engineering propositions aligned to market needs and demand. We are currently looking for exceptional Senior Manager level consultants … successfully deliver multiple engagements, exceed client expectations, manage commercial aspects (e.g. contracts, billing and budgets), and manage quality and risk Ability to engage with senior stakeholders and manage large cross functional projects Intellectual strength/flexibility to rapidly understand complex problems and rationalise these into workable solutions which can More ❯

Amazon businessは、法人向けの購買ソリューション事業です。Amazonの豊富な品揃えと利便性はそのままに、請求書払いなどの法人・個人事業主のニーズに対応した新しい価値を提供しています。 Senior Account Manager, Service Verticalは、サービス産業・金融・物流・ITなどの幅広い法人を対象とした営業活動に取り組みます。担当テリトリーの新規開拓を行うとともに、既存クライアントの課題やニーズを把握し、戦略的かつ適切なソリューションを提案することが求められます。ビジネスの拡大とお客様との強力な信頼関係の構築に責任を持ちます。 Key job responsibilities テリトリープランの作成、及び目標達成に向けたアクションの遂行 新規営業：お客様のビジネスモデルや想定課題に基づく各種分析を行い、価値ある製品及びサービス提供の提案 既存営業：お客様の課題に合わせた改善提案や価格交渉、アクティブアカウントの創出、購買促進 お客様満足度向上への取り組み リードジェネレーション、マーケティング、マーチャンダイジング、ビジネスデベロップメント、CS等の社内関連部門との緊密な連携 業務効率化、生産性向上、チームエンゲージメントなどの取り組み A day in the life 働き方においては、"ワークライフハーモニー More ❯

Join us in this role where you’ll work within our IT Service Delivery Management team, focusing on ensuring high customer satisfaction, stable operations, and continuous improvements by continuously engaging in close dialogue with our global stakeholders. As part of building relationships with the Ørsted business and our internal … anchoring issues in our agile Product Lines. Ultimately, you will be instrumental in connecting the Ørsted business with IT. Welcome to Center of Excellence Service Delivery Management You’ll be part of our global Service Delivery Management team where you, together with your colleagues, will be a part … of a cross-functional, global team consisting of service delivery managers and service transition managers. As part of the global team, your focus area will be on UK operational hubs at the west coast in collaboration with colleague taking care of the east coast and together you will More ❯

United Kingdom , Cirencester Full-Time Closing Date: 04/24/2025 Senior Account Service Delivery Manager Summary of Position Reporting to the Regional Head of Service - EMEA within Procurri's Third Party Maintenance tower. The role will be to deliver a customer service experience … that provides high levels of excellence and satisfaction. You will work closely with multiple service delivery teams, including the NOC, engineers, technical support, logistics, transition, and planning. On a day-to-day basis you will drive service delivery and improvements and be a customer facing representative of Procurri … on company performance to the defined agreement. This will include reporting of SLA metrics to key customers and internal stakeholders. Present monthly or quarterly Service Reviews for key Partners Act as escalation point for all Delivery issues. Drive cross-functional teams for resolution. Lead and complete Root Cause Analysis More ❯

Senior Operations Manager, Artificial General Intelligence Data Services DESCRIPTION AI is the most transformational technology of our time, capable of tackling some of humanity's most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of … our businesses. Come build the future of human-technology interaction with us. We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities. Set the … vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans for achievement of key More ❯

and maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Work and communicate with all levels of an organisation to collaboratively innovate, design, and … for cloud operations to be set up successfully. Practical experience with ITILv4 best practices and frameworks, including Incident Management, Change Management, Problem Management, and Service Desk operations. An ITILv4 Foundation or higher-level certification demonstrating formal training and understanding of ITIL processes will be highly valued. Experience in implementing … Understanding of different elements of a cloud adoption strategy including the structure and functions within a Cloud Centre of Excellence (CCoE). As a Senior Manager we also look for the following nice to haves: Currently working in a major Consulting firm, and/or in industry but More ❯

NTT DATA drives a traditional Professional and Support Services business across UKI which combined represents approximately 50% of the overall revenue number. The current Senior Services Sales Manager scope includes NTT DATA Software Defined Infrastructure Services (SDIS), Additional Services, Professional Services and Vendor Branded Resell (VBR). Our … main focuses in Senior Services Sales Manager are: growth (land), adopt and expand (installed base), increase GP and increase client satisfaction (reduce churn). The expand and renew activities are part of the Services Sales Director remit. This is to be done in various ways: Driving standard methodologies … as partners, to align our services offerings with their business/customer challenges. Solution Selling: Collaborate with internal teams and partners to craft tailored service solutions, including implementation, integration, training, and support packages. Pipeline Management: Maintain a robust sales pipeline, ensuring accurate forecasting and timely reporting of sales activity More ❯

in London, we have seven office locations around the world with clients across four continents. What you'll do and what we offer The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee service delivery, and act as a trusted … advisor, meeting SLAs/KPIs and resolving issues proactively. Key Responsibilities : Onboard clients, manage expectations, and serve as an escalation point. Ensure service alignment with business goals and identify upsell opportunities. Lead teams, approve deliverables, and maintain SOC compliance. Manage risks, forecast resources, and drive operational excellence. We'll … product knowledge, proactive risk management, and commercial decision-making. Effective communication, team leadership, and alignment with company culture. Key Skills and Qualifications: ITIL-certified Service Management professional (v3/v4, intermediate/expert preferred). Proven under pressure, adept at managing client and internal expectations. Mentors Service Delivery More ❯

be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. … We're looking for a Senior Manager with Financial Services experience to work within its Quality Review & Support team . The individual will help our teams deliver high quality audits by performing targeted reviews on our public interest entities (PIEs), challenging audits throughout the audit cycle, providing coaching … practical and technical auditing experience particularly on more complex audits Good working knowledge of IFRS Ability and willingness to assertively challenge and influence more senior individuals and peers Ability to think innovatively and creatively to identify ways to improve audit quality Attention to detail Strong written and oral communication More ❯

Senior Data Services Manager, Home Based, Financial Services. Excellent salary plus car allowance plus bonus to 20%. Financial Service company is looking for a Senior Data Services Manager to join their team. Reporting directly to the Head of Data Engineering you will manage a … team of 6 reports and will oversee the day to day operations of the Data Service function, providing leadership, mentoring and guidance. Moreover you will enable, empower and support the Data Service team with the design, implementation and continuous improvement of advanced data solutions. A key aspect to … this role is to ensure the Data Service Team leads and supports the business with strong Data Governance, Data Quality and Data Management and ensuring the business meets its regulatory requirements. This role is strategic and management focused however you will have come from a hands-on technical background More ❯

Senior Data Services Manager, Home Based, Financial Services. Excellent salary plus car allowance plus bonus to 20%. Financial Service company is looking for a Senior Data Services Manager to join their team. Reporting directly to the Head of Data Engineering, you will manage a … team of 6 reports and oversee the day-to-day operations of the Data Service function, providing leadership, mentoring, and guidance. Moreover, you will enable, empower, and support the Data Service team with the design, implementation, and continuous improvement of advanced data solutions. A key aspect of this … role is to ensure the Data Service Team leads and supports the business with strong Data Governance, Data Quality, and Data Management, ensuring the business meets its regulatory requirements. This role is strategic and management-focused; however, you will have come from a hands-on technical background before progressing More ❯

Senior Data Services Manager, Home Based, Financial Services. Excellent salary plus car allowance plus bonus to 20%. Financial Service company is looking for a Senior Data Services Manager to join their team. Reporting directly to the Head of Data Engineering, you will manage a … team of 6 reports and oversee the day-to-day operations of the Data Service function, providing leadership, mentoring, and guidance. Moreover, you will enable, empower, and support the Data Service team with the design, implementation, and continuous improvement of advanced data solutions. A key aspect of this … role is to ensure the Data Service Team leads and supports the business with strong Data Governance, Data Quality, and Data Management, ensuring the business meets its regulatory requirements. This role is strategic and management-focused; however, you will have come from a hands-on technical background before progressing More ❯