2 of 2 Service Catalogue Jobs in Yorkshire

the Niche R ecords M anagement S ystem (RMS) for our users and in proving effective customer service. Key Responsibilities: D eliver a service in accordance with agreed standards and SLAs as well as identifying and developing ongoing process and service improvements. Effective maintenance, configuration, upgrading … with statutory and legal requirements for all data handling. Responsible for developing and implementing key tools and learning, to improve processes and the service user experience. Undertake the design, development, testing and delivery of customised reports that enable the production of management information … in partnership with colleagues. Respond to queries and provide advice on system support services, functionality, key procedures, and processes. Promote the service catalogue, associated tools and SLAs, ensuring they are clearly understood by service users and colleagues. Represent Information Management at relevant meetings or working more »

us As part of the Asset Management team, you will be expected to support the completion of over 18,000 complex tasks and service requests received by the team each year. As such, you will be hardworking and dedicated to exceptional service delivery and customer care … player will be vital to the success of this role, in such a busy team. Job description Job responsibilities To provide comprehensive administrative service to support all aspects of work undertaken by the Digital Contracts and Asset Management Team including continuous improvement of systems. Maintaining all product service … procedures Knowledge of telecommunication licences, applications and associated portals Desirable Knowledge of software licencing Knowledge of ITAM processes and procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »