1 of 1 Service Delivery Jobs in Walsall

elements of the Incident Management process (including Major Incident Management). Your key focus & deliverable is to ensure as a business HomeServe's technology service is resilient, performant with high availability delivered to achieve the right outcomes for our customers, by proactively introducing counter-measures as soon as possible … if operating and service levels are likely to be breached. You will be joining a highly successful service focused IT Service Delivery team who are undergoing significant investment and expansion to ensure we have best of breed technology and the right team. Own the end to … end Incident and Major Incident Management processes, including Service Now configuration design Drive improvements to ensure the customers journey and experience is seamless from start of incident creation to resolution Be the Major Incident Manager during core working hours, ensuring that mean time to resolution is rapid and impact More ❯