1 to 25 of 68 Service Design Jobs in London

Job Description - Service Design & Transition Manager (15887) Service Design & Transition Manager Luton/Hybrid COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success … employ over 10,000 people. Its big-scale stuff and we're still growing. Job Purpose Reporting into the Team Manager, this role leads Service Design and Transition activities for their area/s, forging relationships with key stakeholders to ensure successful transitions of new/changed services … from design to live, and ensuring that Service Design and Transition policies and procedures are applied and followed: Ensures that new services transition into production smoothly and can be operated in a way that is consistent with agreed service levels and agreed operational cost model. Manages More ❯

Service Design and Transition Analyst page is loaded Service Design and Transition Analyst Apply locations UK - London ( St Botolph ) time type Full time posted on Posted 2 Days Ago job requisition id 2025-291 Job Title: Service Design & Transition Analyst Reporting to: Service Design & Transition Lead Position Type: Contract initially 6 months Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record … the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Job Purpose: Service Design & Transition Analyst will report into the Service Design & Transition Lead as part of the wider IT Service Management Team. More ❯

industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client … Center of Expertise (CoE), you will be working on the user experience for employees. You’ll be responsible for the creation and testing of service design blueprints research, and the analysis of employee needs and sentiment. We are seeking a highly creative and experienced Service Designer to … join our dynamic cross-functional team. The ideal candidate will have a passion for designing intuitive and engaging service experiences. Key Responsibilities: Service Design Development: Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG’s strategic goals. Utilize journey More ❯

Job Details: User Research & Service Design Lead Vacancy Name: User Research & Service Design Lead Vacancy No: VN577 Location: Location Here Employment Type: Fixed Term Contract Overview: We are seeking a talented and experienced User Research and Service Design Lead to join our team. In … this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives. Main Duties and Responsibilities Responsibilities: Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to gain insights … needs, and pain points. Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product/service design decisions. Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and More ❯

Job Details: User Research and Service Design Lead Vacancy Name: User Research and Service Design Lead Vacancy No: VN715 Location: Location Employment Type: Contractor Basis: Fixed Term Duration Overview: We are seeking a talented and experienced User Research and Service Design Lead to join … our team. In this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives. Main Duties and Responsibilities: Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to … needs, and pain points. Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product/service design decisions. Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and More ❯

The team you'll be working with: Tangity is Part of NTT DATA, with design studios across the globe. We work alongside our colleagues at NTT DATA, to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact on … people and society. We do this by Humanizing Complexity. What you'll be doing: We are seeking a talented Service & UX Designer to join our UK Studio. In this role, you will play a pivotal part in enhancing our Customer Experience and Service Design capabilities, establishing them … as a core offering that places us among the top-tier providers in these fields. You will collaborate closely with our Design, Client Services, and PM leads, as well as our consulting colleagues at NTT DATA, to shape proposals and engagements. Working together with best-in-class experience design More ❯

Lego, Samsung, Yves-Saint Laurent Beauty, Ford, HSBC, Duracell, Microsoft, Diageo and Specsavers. What we need from you As a passionate and experienced Lead Service Designer, you will be dedicated to elevating our work and leading service designers to create meaningful, beautifully crafted products and services. You'll … lead projects and teams in creating and implementing human-centered design strategies that enhance our clients' services and customer/employee experiences. This role requires an empathetic, strategic, and creative Lead with a deep background in service design, exceptional strategic thinking, and the ability to collaborate across … you and the team can do your best work. Stay up to date with industry trends, best practices, and emerging technologies to continuously improve service design practices and set the bar higher for more junior members. Foster a collaborative, curious and creative environment where people can do great More ❯

Service Designer - Consultant Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role … Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging … with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities Maximise the value from the inception to real life application of Service Design. Support clients through the end-to-end service design process to design More ❯

Head of Transition and Service Design - Technology - Counter Terrorism Policing HQ Salary: The starting salary is £90,336, which includes allowances totalling £2,928. The salary is broken down as £87,408 basic salary, which will increase annually until you reach the top of the scale … a location allowance of £1,928 and a non-pensionable allowance of £1,000. Location: West Brompton Job Summary The Head of Transition andService design would lead a team dedicated to design the end-to-end journey of a service. This helps a user complete their goal and … of, multiple programmes/projects at any time depending on the scale and complexity. The post holder may also work on collaborative/joint Service Design/Transition activities with our CT partner agencies. The role will work closely with the Head of Delivery, the Head of ICT More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a … Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging … with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities Maximise the value from the inception to real life application of Service Design. Support clients through the end-to-end service design process to design More ❯

You will play a key part in designing and operationalizing ITSM processes, collaborating with internal teams and third-party vendors to ensure a smooth service transition. Top 5 Essential Skills: •Experience in Service Transition, Service Design, or ITSM implementation •Strong knowledge of ITIL v3/v4 … especially Service Transition, Change, Incident, and Readiness •Proven ability in stakeholder management and vendor coordination •Familiarity with ServiceNow workflows and service process alignment •Delivery experience in complex, multi-vendor environments Top 5 Optional Skills: •Early Life Support planning experience •Hands-on with Service Design Pack and … Service Assurance Checklists •Involvement in go-live readiness activities •Background in large-scale transformation programs •Strong communication and documentation abilities Responsibilities: •Play a key role in shaping and implementing ServiceNow workflows, with a focus on Incident, Request, Change, and Knowledge processes. •Collaborate with external stakeholders to align service More ❯

Senior Service Designer – Digital Transformation & Experience Location: Hybrid (London or Glasgow) Newly created role Make your mark on meaningful digital change About the Role We’re hiring a Senior Service Designer to lead on meaningful, complex transformation projects in a large, global professional services organisation. Sitting within a … dynamic internal digital experience team, this role will have you working on initiatives that span business service transformation, digital culture enablement, GenAI trials, internal platform redesigns and more. You'll work across a wide range of strategic initiatives, from shaping AI roadmaps to running discovery sprints, from end-to … end service reviews to digital literacy programs. You’ll be hands-on, leading user research, prototyping, and facilitating impactful workshops, while also influencing at a senior level. You'll help embed design deeply into the way the business thinks, plans, and delivers. It’s a rare opportunity to More ❯

Senior Service Designer – Digital Transformation & Experience Location: Hybrid (London or Glasgow) Newly created role Make your mark on meaningful digital change About the Role We’re hiring a Senior Service Designer to lead on meaningful, complex transformation projects in a large, global professional services organisation. Sitting within a … dynamic internal digital experience team, this role will have you working on initiatives that span business service transformation, digital culture enablement, GenAI trials, internal platform redesigns and more. You'll work across a wide range of strategic initiatives, from shaping AI roadmaps to running discovery sprints, from end-to … end service reviews to digital literacy programs. You’ll be hands-on, leading user research, prototyping, and facilitating impactful workshops, while also influencing at a senior level. You'll help embed design deeply into the way the business thinks, plans, and delivers. It’s a rare opportunity to More ❯

Director IT Service Engineering page is loaded Director IT Service Engineering Apply locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data … alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. ROLE SUMMARY: As the Director IT Service Engineering you will lead the IT Service Engineering function for the group. You will have accountability for all IT service strategy functions … including Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework. WHAT YOU'LL BE DOING: Senior technology interface for IT Service Engineering More ❯

Service Designer (Must hold current SC) The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless … delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. About the Role: We are seeking a highly skilled Service Designer with SC clearance and strong GDS (Government Digital Service) experience to join our team. You will work on high-profile government projects … designing end-to-end services that meet user needs while aligning with government digital standards. Key Responsibilities: Lead service design activities across the full service lifecycle, from discovery to live. Conduct user research and collaborate with User Researchers, Content Designers, and Interaction Designers to create user-centred More ❯

The team you'll be working with: Tangity is part of NTT DATA Design Network, with studios across the globe. We work alongside our colleagues at NTT DATA to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact … on people and society. We do this by Humanizing Complexity. As a Senior Service Designer at Tangity, you will play a crucial role throughout the entire project process. You will be part of a high-performing, multi-disciplinary squad using agile methodologies to deliver user-centric services. You will … be responsible for ensuring our discovery and design projects are rooted in a deep understanding of users and their needs, enabling us to create accessible services that reduce friction and complexity. You'll be expected to ensure quality, innovation and creativity in how we approach all aspects of service More ❯

of a team that positions Hatch to win and robustly self-perform rail and transit (Class I, Light Rail and Bus) facilities and stations design nationwide. As Global Business Unit Practice Lead, Stations & Facilities, this person will be responsible for all business planning, strategic growth, thought leadership, staff development … the metals, energy, infrastructure, digital, and investments market sectors. Responsibilities: Provide strategic leadership to the consolidation, creation, and long-term planning for a full-service design capability for rail and transit facilities and stations for our clients. Provide leadership to the existing national team of rail and transit … building design professionals. Assess the current resources and markets in which Hatch currently operates and determine how to leverage these as a foundation for a full-service design practice. Identify and evaluate the current portfolio of projects at Hatch in this market and draw a plan to More ❯

and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody. Job Description We are seeking a Principal Service Designer to join us on an 18-month fixed-term contract. At Genomics England, Principal Service Designers play a pivotal role in shaping … and leading the design of our most impactful services and programmes. Everyday responsibilities include: Lead the design of our Healthcare Genomics Service, from design strategy to execution. Identify opportunity areas to explore for service improvements and solutions, based on deep understanding and contextual knowledge of … the service and its users, including establishing service governance methods where appropriate. Raise awareness and visibility of design and research work and help upskill colleagues when necessary. Recommend, advocate for, and participate in design research. Scope own work and help scope other service designers' work More ❯

Overview: Extension of Rachel Ragan (Senior UX Designer on Research Platforms) contract through to end of FY25. Main Duties and Responsibilities User-Centric Design: Employ a deep understanding of our users' workflows to develop intuitive and seamless user experiences across our internal platforms. Accessibility Advocacy: Champion accessibility design principles and practices to ensure inclusivity and usability for all users. Collaboration with Tech Teams: Bridge the gap between design and technology by effectively communicating and exchanging ideas with our technical teams, particularly in distinguishing between data and machine learning applications. User Testing: Conduct rigorous user testing to … swiftly validate design concepts and iterate based on user feedback, ensuring the effectiveness and relevance of our solutions. Data-Informed Design: Utilize complex qualitative and quantitative data to surface insights and inform more efficient design decision-making processes within our internal teams. Service Design Mapping More ❯

Product Designer at Chambers and Partners (London/Hybrid) We are looking for a Lead Product Designer with a desire to join the Product Design team at Chambers and Partners, helping us differentiate the best legal talent when it really matters and improving the experience for Chambers' customers. Reporting … into our Director of Experience Design, you will join our diverse product design team. You'll work day to day in a multidisciplinary product team, partnering with product managers, engineers, user research, data science, and product marketing to help bring to market a new product that creates more … engineers, data teams, other designers, and stakeholders across the company to deliver products and features from conception to launch - owning and leading the ideation, design, and validation phases. Communicating conceptual ideas, detailed designs, and rationales verbally and visually to a variety of audiences (team members, stakeholders, execs, and company More ❯

opportunities Cycle to work scheme In house Barista Hybrid working model Volunteering days and you can bring your dog to the office! Job Description Design at The Stepstone Group Find the right job for everyone Our mission reflects how design has been part of our DNA for more … than a decade. Our product design organisation has evolved through this time and today we are a team of 30+ designers including Design Operations, Design System, Design Foundation & Service Design roles. We are also part of a wider UX community including our dedicated User … Research team of +10 people. As a product design organisation, we have designers in key senior leadership positions and therefore you will always have support pushing for strategical initiatives across the business. We are spread across both the B2C and B2B sides of the business, providing an end-to More ❯

Please note - This role will require regular travel to Cardiff (non negotiable) Role: Service Designer Salary: Up to £65,000 + Share Scheme Location: South Wales HQ – Hybrid Model – 2 days p/w on site You’ll be joining a leading Financial Services business, helping shape their customer … across all new products and propositions. This role is a unique opportunity, not your typical SD role. You’ll be acting as an E2E Design Consultant, ensuring that Design Thinking and CX is at the core of all current and future developments. Experience Required: Experience in working on … complex, end-to-end service design initiatives, from research and strategy to implementation. Skilled in ethnographic and immersive research, synthesizing findings into actionable strategies that address customer needs and uncover business opportunities. Strong experience designing, executing, and evaluating prototypes and experiments, measuring success through data and insights. Ability More ❯

Please note - This role will require regular travel to Cardiff (non negotiable) Role: Service Designer Salary: Up to £65,000 + Share Scheme Location: South Wales HQ – Hybrid Model – 2 days p/w on site You’ll be joining a leading Financial Services business, helping shape their customer … across all new products and propositions. This role is a unique opportunity, not your typical SD role. You’ll be acting as an E2E Design Consultant, ensuring that Design Thinking and CX is at the core of all current and future developments. Experience Required: Experience in working on … complex, end-to-end service design initiatives, from research and strategy to implementation. Skilled in ethnographic and immersive research, synthesizing findings into actionable strategies that address customer needs and uncover business opportunities. Strong experience designing, executing, and evaluating prototypes and experiments, measuring success through data and insights. Ability More ❯

Service Designer (12-Month FTC) Service Designer (12-Month FTC) Apply locations London time type Full time posted on Posted 7 Days Ago time left to apply End Date: April 18, 2025 (7 days left to apply) job requisition id 127811 End Date : Thursday 17 April 2025 Salary … corporations. This means we're well-placed to help Britain prosper by shaping the way we spend, save and borrow. Job Description JOB TITLE: Service Designer (12-Month FTC) LOCATION: London SALARY: £70,929 - £78,810 HOURS: Full Time DURATION: 12-Months Fixed-Term Contract WORKING PATTERN: Our work … is hybrid, which involves spending at least two days per week, or 40% of our time in the London office. About this opportunity The Service Designer will be responsible for designing experiences that ensure customers can easily and securely use their banking services while minimising friction and frustration. You More ❯

work closely with Product Management teams on a variety of projects. You'll have extensive experience creating an engaging user experience, UI elements, and service design for a variety of complex B2B, ideally fintech, applications, for both internal teams and external customers. Principal Accountabilities Product design excellence … You'll be experienced working in all levels of the design stack from helping strategize, agreeing a briefing, working on the IA, UX, UI and liaising with brand inputs. Translate business and user goals into a coherent UX strategy: Working alongside design research teams to include Voice of … Customer in everything we do. Looking for gaps in VOC insight, advocating for the user at all times. B2B Service Design: Treating each problem channel-agnostically, understanding the myriad channels we can engage on and working with PMs to develop the right strategy. Data Literacy and Visualisation: You More ❯