14 of 14 Service Desk Analyst Jobs in the East of England

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a … connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change). Customer Services comprises of a Service Desk team which provide first line … miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas. This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical More ❯

Service Desk Analyst Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. The role can be done on either a hybrid or remote working basis, but be aware there may be the very odd occasion when you are required to come into the office … which is located in Letchworth Garden City, Hertfordshire. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve as the first point of contact for end users experiencing technical issues. … The Role Customer Support: Be the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. Understand customers' needs and adapt your approach to ensure their satisfaction. Take ownership of IT issues and collaborate with the wider IT team to provide solutions that are both More ❯

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Sandy office on a full-time, permanent basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the team. Previous experience working in a customer service … to Work Scheme, employee retail discount scheme and free eye test vouchers About You Previous experience in a problem-solving environment with a high interest in technology Strong customer service experience Excellent verbal and written communication skills Professional attitude with a willingness to learn and develop Proven attention to detail and commitment to recording information accurately Proficient, accurate keyboard … operating systems and M365 applications Self-motivated and capable of working on own initiative as well as part of a team Full UK driving license Your Role As a Service Desk Analyst (Level 1) your role will involve: Ensuring Health and Safety procedures are adhered to at all times Participating in a shift rota to cover business More ❯

Service desk analyst required!! Peterborough Full time - 37.5 hours per weekHourly rate £13.50 - £14.70 PAYE We have a great opportunity for a service desk analyst to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be a professional English speaking individual, with strong all-round communication skills. If you are a charismatic analyst looking for a fantastic career More ❯

Service desk analyst required! Peterborough Full time - 37.5 hours per week Hourly rate £13.50 - £14.70 PAYE We have a great opportunity for a service desk analyst to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be a professional English speaking individual, with strong all-round communication skills. If you are a charismatic analyst looking for a fantastic career More ❯

Service desk analyst required!! Peterborough Full time - 37.5 hours per week Hourly rate £13.50 - £14.70 PAYE We have a great opportunity for a service desk analyst to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be a professional English speaking individual, with strong all-round communication skills. If you are a charismatic analyst looking for a fantastic career More ❯

Service Desk Analyst – IT Consultancy – £15-17 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking … to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.To be considered for this role, you do NOT need a technical background. Strong customer/call handling experience is required. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work More ❯

Service Desk Analyst (Lithuanian speaking) – IT Consultancy – £17-19 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients … including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients … including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is essential. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients … including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work More ❯

2nd Line Support professional to join their team on a permanent basis You will To take responsibility for, document and resolve or escalate, as appropriate, incidents and requests for service received from ICS service users via email, web form or telephone To perform effective incident resolution relating to the authority's software and hardware to include computers, laptops … new requirement. This will also include the implementation of systems in offsite or remote environments eg broadband installations across the borough To assume complete ownership of incoming incidents and service request tasks (including starters/leavers/movers, equipment allocation, etc), including those where third party input is required. Prioritise, manage and monitor the progress of the calls from … inception to resolution and to keep customers informed of the progress of their queries Resolve incidents and service request tasks within agreed SLA timescales and to continue to work with the Service Desk Manager and customers on breached calls where the resolution falls outside of agreed targets. This also includes logging, reporting and escalating IT Data and More ❯

opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking person, looking More ❯

opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking person, looking More ❯

opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support click apply for full job details More ❯