6 of 6 Service Desk Analyst Jobs in Scotland

IT Service Desk Analyst - Law Firm - Edinburgh A leading law firm based in Edinburgh requires an IT Service Desk Analyst with strong 1st & 2nd line IT support experience. You will be part of the wider team across company sites across Scotland, based in the … 1st & some 2nd line IT support experience in Windows 10 and MS Office 365 Administration of Active Directory & Microsoft Exchange Worked on an IT Service Desk for at least 12 months Any experience in supporting legal systems such as Big Hand, iManage, case management systems, document management systems … responsibilities due to company expansion. Duties in the role include: Providing 1st and some 2nd line support to the 600+ user base via the Service Desk, managing the life cycle of support requests through to resolution Build and manage IT including Laptops, iPhones and Desktops. Participate in IT more »

Service desk Analyst/1st Line support Edinburgh - Hybrid 10 month contract FTC Salary The role of Service Desk Analyst will be to handle inbound calls from internal customers across our client’s business units. The successful candidate will require an aptitude for working … with applications/systems to undertake diagnosis and resolution of staff IT issues whilst delivering exceptional customer service. The Service Desk provides support 6am - 9pm therefore you will be required to work a series of early and late shift and a Saturday shift on a rotational basis (approx. … up the status of problems on behalf of the user and communicate progress in a timely manner. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • Provide basic in-house training in MS 365 applications used within the more »

a focus on innovation, collaboration, and excellence, this firm offers a rewarding career where your voice is heard, and your impact is valued. IT Service Desk Analyst Edinburgh/Hybrid £25,000 - £30,000 As an IT Service Desk Analyst, you will play a … vital role in ensuring the firm's IT systems run smoothly, enabling staff to deliver exceptional service to clients. You'll provide technical support across software, hardware, and networks, ensuring quick and effective solutions to keep the business moving. Day-to-Day: Providing 1st and 2nd line remote and … hands-on support. Log and manage incidents and service requests via the ticketing system. Provide technical support for Active Directory, Office 365, Azure, and hardware troubleshooting. Resolve Wi-Fi and networking issues and assist with Intune and device management. Manage user accounts, password resets, and access permissions. Escalate complex more »

IT Service Desk/Support Analyst Eurocentral Do you have experience of 1st/2nd Line IT Support? Are you passionate about providing great customer service? If 'YES' then we want to hear from you! The position involves: Being part of a distributed Service Desk team, resolving reported incidents and fulfilling service requests on behalf of users based at multiple sites across the UK. Triaging, supporting and troubleshooting a variety of IT services and systems including typical IT windows-based software as well as line-of-business applications across Warehouse Management, Transport Management … the business to the best of your ability. Helping to identify trends and working with Technology leadership team to eliminate preventable calls to the Service Desk, dealing with root causes, as well as increasing customer satisfaction. Monitoring systems and networks using group monitoring tools and raising tickets, escalating more »

IT Service Desk/Support Analyst Eurocentral Do you have experience of 1st/2nd Line IT Support? Are you passionate about providing great customer service? If "YES" then we want to hear from you! The position involves: Being part of a distributed Service Desk team, resolving reported incidents and fulfilling service requests on behalf of users based at multiple sites across the UK. Triaging, supporting and troubleshooting a variety of IT services and systems including typical IT windows-based software as well as line-of-business applications across Warehouse Management, Transport Management … the business to the best of your ability. Helping to identify trends and working with Technology leadership team to eliminate preventable calls to the Service Desk, dealing with root causes, as well as increasing customer satisfaction. Monitoring systems and networks using group monitoring tools and raising tickets, escalating more »

Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer … a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre/Hybrid £25,000 - £33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets more »