2 of 2 Service Desk Analyst Jobs in Scotland

My client is seeking a skilled and experienced Senior Service Desk Analyst to join our IT support team. As a Senior Service Desk Analyst, you will play a critical role in providing exceptional technical support to end-users, addressing complex issues, and driving automation … initiatives to improve service delivery. This role is pivotal in ensuring that users receive timely, effective, and personalised assistance, leveraging your deep technical expertise in a range of Microsoft technologies. Key Responsibilities: Front-Line Support: Provide expert-level support for end-users, handling escalated incidents and requests that cannot … be resolved through self-service tools or automation. Troubleshooting & Issue Resolution: Resolve complex technical issues, particularly in areas such as Windows 10/11, Office 365, printing, and local area networking. Automation & Innovation: Proactively identify areas for process improvement and automation to reduce repetitive tasks and enhance productivity across more »

Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer … a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre/Hybrid £25,000 - £33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets more »