12 of 12 Service Desk Analyst Jobs in the North West

Service Desk Analyst Chester £28,000 ShortList Recruitment are looking for a Service Desk Analyst to join a market-leading business based in Chester. The Service Desk Analyst will work as part of the Group Technology team, to provide support to … end users across the business. The Service Desk Analyst will provide 1st and 2nd line support to the business, as well as desk side support and remote support to the company's international offices. Working across multiple teams, this hands on Service Desk Analyst role will be responsible for providing excellent service and ensuring end user satisfaction, with a high first time fix rate. This role requires excellent communication and technical skills. There may be a requirement to provide out of hours support work from time to time. Responsibilities for the Service more »

Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley. You will be working on a full-time, 12 months fixed term contract basis (Maternity cover), working 40 hours per week and in return, you will receive a competitive salary … the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Key responsibilities for this Service Desk Analyst FTC will include: Provide operational support, over the phone and face to face for the IT Service Desk Ensure all incidents are recorded on the Service Desk Management Tool and are resolved Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Take ownership of incidents and service requests through to resolution Ensure all incidents and service requests more »

Service Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties … as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with coordination & monitoring of team training & development plan. Analysis of Support tickets to identify both internal/external training requirements. Skills and experience: Good data processing skills Drive and determination Motivation … more Private medical How to Apply if You’re Interested in this Job: If this sounds like your perfect role, click Apply without delay! Service Desk Analyst more »

Job Role: 2nd Line IT Service Desk Analyst Location: Liverpool Salary: £28 - 30k plus plus standard benefits The Opportunity for you Are you currently working at 2nd line on a service desk, and looking to join a company that offers training, development, and progression? Then … the job for you. Due an internal promotion, our client is looking to add to their 2nd Line team. As a 2nd line IT Service Desk Analyst, you'll be based in the Liverpool office, working for a leading delivery and logistics provider. You will be working … on a service desk of 7 alongside other analysts fixing IT issues from internal colleagues and customers to ensure the business can run smoothly. You will be working in a busy office environment and will have to be customer focused and able to manage customer expectations. If you more »

Job Role: 1st line IT Service Desk Analyst Location: Liverpool Salary: £24 - 26k plus standard benefits The Opportunity for you Are you currently working on a service desk looking to join a company that offers progression? Or maybe you have a passion for IT but … haven't yet managed to get your foot in the door? Then this is the job for you. As a 1st line IT Service Desk Analyst you will be working for a leading delivery and logistics provider based in their Liverpool office. With online shopping rapidly taking … upskill and in turn be offered promotions - a perfect opportunity for somebody wanting to gain experience. You will be working alongside the 7 excellent Service Desk Analysts fixing IT issues from internal colleagues and external customers to ensure the business can run smoothly. You will be working in more »

Tittle: Service Desk Engineer/Analyst Duration: 12 Months (Possibility for extension) Location: Chester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile Our client, a prominent player in the investment banking industry, is seeking a … dedicated and customer-oriented Service Desk Engineer to join their team. As a Service Desk Engineer, you will play a crucial role in providing first-line support to internal employees via voice and chat channels as part of their 24/7 Global Service Desk. … prioritise workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Experience in a technology call centre and/or customer service role. Ability to utilise multiple resources to determine causes and resolutions of problems and incidents. Experience with Windows 10/11, MS Office suite more »

IT Service Desk Analyst Remote/Liverpool (on site once a week) 3 months + (Could go permanent if you like) £150 per day (Inside IR35) An IT Services Analyst is required for our client based in Liverpool. Following the Hybrid working policy, you'll provide … assistance with various client-facing software. Working on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the IT Client Services team are operating within defined KPI and SLA targets. Accountabilities: Providing … with key stakeholders and collaborating with all internal and external teams. Contributing and engaging in team meetings and team discussions Experience required: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent more »

re looking for bright, enthusiastic achievers who'll want to be part of our mission to grow the nuclear industry. Main Responsibilities As a service desk analyst apprentice you will be a key member of the IT team. You will be the central point of contact between … IT and their users on a daily basis. Users log incidents and requests via phone call, our online service portal or email. You will provide first and second line technical support to NNL employees, working with applications and systems to undertake analysis, diagnosis and resolution of users incidents and … on behalf of the user and communicate progress in a timely manner Manage tickets and ensure all incidents are resolved in accordance with their Service Level Agreements (SLAs) Maintain a high degree of customer service for all support queries and adhere to all service management principles Maintain more »

The primary role of a Service Desk Analyst is to provide support to our customer base as part of an extended 24/7/365 team, focusing on inbound activities such as taking customer phone calls and managing our mailbox. Ensuring we offer outstanding responsiveness combined more »

Step Up Your IT Career: 1st/2nd Line Engineer - £36,000 + Exceptional Benefits! Role : Service Desk Analyst (1st/2nd Line) Location : Near Monument Tube Station, London Salary : £30,000-£36,000 Work Model : Hybrid, tailored to workload Take the next step in your IT more »

IT Customer Support Analyst Preston , Lancashire – Covering the North West region including Preston, Manchester, Liverpool, Lancaster, Kendal and Nottingham. Must be a car driver as you will be expected to travel between sites on occasion – travel compensated at £0.45p per mile NO Sponsorship Available Who is MHA? We are … in a customer facing IT role Skilled in the creation and delivery of customer focused presentations and communications Experience working within an IT Managed Service environment A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service … awareness of technical concepts Excellent knowledge of Microsoft products Any experience supporting business applications would be an advantage Main Responsibilities Ensure that all the Service to your offices and customers are delivered in a customer centric manner that is also secure, efficient and cost-effective. The activities associated with more »

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Azure - Level 3 Apprenticeship. Duties will include Provide first-line technical support to team members, resolving issues related to hardware more »