10 of 10 Service Desk Analyst Jobs in the North West

Bespak are looking for an Apprentice Service Desk Analyst for the Holmes Chapel site, CW4 8BE. This permanent position has a salary of between £16,500 and £24,000 dependent on the level of the apprenticeship offered, plus a discretionary annual bonus. Other benefits you will receive …/dental/health/life assurance. This is an interactive role where you will be the first point of call on the IT service desk so you will be talking to people throughout the day about their IT requests. As an IT Apprentice, you will be supporting …/learning from the IS Service desk team who are responsible for the day-to-day IT Support across the Holmes Chapel site. You will be a key part in contributing towards the smooth running of key IT operational functions across the business. Previous apprentices have gone on more »

Chroma are looking for multiple 1st Line Service Desk Analysts to join a growing environmental services company at their Warrington site as they continue to evolve and push for sustainability. As a 1st Line Service Desk Analyst, you will be responsible for carrying out both … 1st line support duties, providing excellent communication and customer service to stakeholders. Offering up to £25K and a rotational bonus, the successful candidate will have an aptitude for working with a wide range of applications and systems. The company itself recycles a wide range of metals across the UK … and Europe as they look to increase sustainability. With excellent career progression opportunities, this a great opportunity for a 1st Line Service Desk Analyst to join a growing team! You will be the first point of contact for users seeking technical assistance via phone, email, or ticketing more »

Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User … Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities and Deliverables Responsible for providing first line support to customers across the firm and in some cases this may include supporting the firm’s clients, directly or indirectly. Their primary focus will be to ensure all queries … are answered promptly, requests and incidents are dealt with appropriately and all calls are adequately logged within the firm's service management system. The role is expected to work as part of a team, flexibly, in a rotating 24x7 shift pattern. Act as a single point of contact for more »

SC Cleared*** Service Desk Analyst Warrington + Remote (1 day p/w onsite) 6 Month contract initially, good scope for extension Rates negotiable (Umbrella-PAYE) One of our blue chip clients are looking for a number of Service Desk Analysts to join the team … on a long term programme of work. Key responsibilities: The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. It will required a competent aptitude for working with applications/computer systems/handheld devices and more »

Job title: Service Desk Analyst Location: Chester Duration: 12 months My high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from … contract position. Description: Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care. The successful candidate should have excellent customer care skills … and knowledge within IT. This is an onsite position currently working 4 days in office with 1 day working from home if meeting individual service levels and metrics with no performance issues once training is complete. Working in a fast-paced environment you will be required to effectively manages more »

Job Title: Service Desk, Request Management Analyst Location: Warrington, UK (Rotational shift) Department/Practice: IT Infrastructure Day rate - £500 Job Purpose and Primary Objectives Candidate must be SC Cleared . The IT Service Desk and Request Management Analyst will act as the first … customers in reducing problem recurrence. Act as an escalation point for challenging calls/tickets. Provide guidance to other analysts and take responsibility for service requests. Troubleshoot and resolve IT issues related to software, hardware, desktops, laptops, printers, and phones. Log all customer contacts in the designated tool and … work on weekends on other shifts on rotational basis if required Night shift support and willingness to work weekends as needed. Experience Required- Previous Service Desk/Infrastructure support experience. Special Working Conditions- Availability for shifts, including weekends and out-of-hours, as required. Person Specification- Strong problem more »

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best … service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time more »

IT Service Desk Analyst Remote/Liverpool (on site once a week) 6 months £150 per day (Inside IR35) An IT Services Analyst is required for our client based in Liverpool. Following the Hybrid working policy, you'll provide assistance with various client-facing software. Working … on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the IT Client Services team are operating within defined KPI and SLA targets. Accountabilities: Providing customer centred support. To provide call handling … with key stakeholders and collaborating with all internal and external teams. Contributing and engaging in team meetings and team discussions Experience required: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent more »

UKs largest developers of pharmacy software solutions. They pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Youll be joining a service desk team based in Chorley with modern brand new open plan … to 25 calls per day where your customer care skills will be the foundation of the customer experience. Throughout your time on the Service Desk, you will naturally be upskilled over time to give you the ability and knowledge to further expand on your skills, growing your technical … opportunity for career progression for those who have the ambition and drive, moving from a Tier 1 to Tier 2 position within 18 months service or other positions within the wider business. Is this you? Youre friendly and confident with an excellent telephone manner, keep calm under pressure and more »

A leading Metals company looking for a 1st line IT Technician/Service Desk Analyst role to provide 1st line hands on support to over 4000 user base. You will act as first point of contact for users seeking technical assistance via phone, email, or ticketing system more »