18 of 18 Service Desk Analyst Jobs in the North West

IT Service Desk Analyst Manchester 25,000 - 30,000 Basic + Progression + Global role + Market Leader + Exceptional career offerings + Hybrid role Outstanding opportunity for an information technology professional to progress within a global, market leading manufacturer as an IT Service Desk Analyst. Our client is huge about the development and continuous improvement of their service, products and people resulting in clear and quick succession planning. This is a pivotal role where you will be working alongside a lean team of enthusiastic experts in a newly formed and impressive team. … Our client is looking for an IT Service Desk Analyst who is eager to learn from the best and progress from taking on more responsibility. This is a global role where you will be communicating and working with an international team who are operating a 24/ More ❯

IT Service Desk Analyst Manchester £25,000 - £30,000 Basic + Progression + Global role + Market Leader + Exceptional career offerings + Hybrid role Outstanding opportunity for an information technology professional to progress within a global, market leading manufacturer as an IT Service Desk Analyst. Our client is huge about the development and continuous improvement of their service, products and people resulting in clear and quick succession planning. This is a pivotal role where you will be working alongside a lean team of enthusiastic experts in a newly formed and impressive team. … Our client is looking for an IT Service Desk Analyst who is eager to learn from the best and progress from taking on more responsibility. This is a global role where you will be communicating and working with an international team who are operating a 24/ More ❯

Role: Service Desk Analyst (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is … an exciting opportunity for an experienced Service Desk Analyst to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Service Desk Analyst plays a critical role in delivering high-quality support to their clients. … you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties of the Service Desk Analyst: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution More ❯

Join Our Team as a Service Desk Analyst! Location: Warrington- fully office based while temping Contract Type: Temp To Perm Hourly Rate: £12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If … you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role … will include: Handling incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver More ❯

If you have a keen eye for detail, a passion for delivering excellent client service, first-class communication skills, and thrive in both independent and team settings, wed love to hear from you! Were looking at a Service Desk Analyst to join our team. The Service Desk function is the face of Elite, handling 80% of inbound customer interactions. Youll be at the heart of it, managing a variety of service-related events, from general enquiries to resolving complex technical faults that underpin critical business solutions. This fast-paced role offers the opportunity … faults, and queries, completing tasks, and collaborating or escalating when necessary to ensure a positive outcome. Youll play a key role in keeping the Service Desk running smoothly, contributing to the exceptional customer experience that Elite is known for. Supported by our market-leading service platform, youll More ❯

Service Desk Analyst - to 30,000 (DOE) Huddersfield, West Yorkshire, Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with … a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will have technical knowledge and experience of Windows … issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with More ❯

Service Desk Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire, ££Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with … a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will have technical knowledge and experience of Windows … issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with More ❯

On behalf of the Cabinet Office, we are looking for Service Desk Analysts (Inside IR35) for a 7 Month contract based Hybrid in Liverpool . Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of … throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments. As a Service Desk Analyst , your main responsibilities will be to: Provide first and second line support for all IT related issues, interacting with a … diverse user base. Process service requests and manage incidents, prioritising and resolving them within agreed timescales. Rotate between phone and IT portal ticket support, user facing assistance at Tech Hubs and building laptops & smartphones. Build, manage, support, asset track and maintain all associated hardware devices. Create, issue and manage More ❯

SC Cleared*** Service Desk Analyst Warrington + Remote (1 day p/w onsite) 6 Month contract initially, good scope for extension Rates negotiable (Umbrella-PAYE) One of our blue chip clients are looking for a number of Service Desk Analysts to join the team … on a long term programme of work. Key responsibilities: The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. It will required a competent aptitude for working with applications/computer systems/handheld devices and More ❯

IT Service Desk Analyst Location: Preston (Onsite) Salary: Up to 30,000 + Great Benefits Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst … onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, VMware Horizon, remote support tools, and more. ITIL Foundation qualification or equivalent … work in a fast-paced, agile environment. Why Work With Us? Salary up to 30,000 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive More ❯

IT Service Desk Analyst Location: Preston (Onsite) Salary: Up to £30,000 + Great Benefits Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst … onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, VMware Horizon, remote support tools, and more. ITIL Foundation qualification or equivalent … work in a fast-paced, agile environment. Why Work With Us? Salary up to £30,000 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive More ❯

The role of Service Desk Analyst sits within the UK Information Systems (UKIS) department and reports in to the Head of IT Operations. UKIS is based in Manchester, providing support to Rubix UK, Ireland, Iceland & Group UK sites throughout the UK. The purpose of the role is … Respond to phone calls and emails establish the level of assistance required and seek to provide solutions Log all incidents and requests on the Service Desk Management system Take ownership of user issues Provide suitable workarounds and/or contingencies where appropriate Maintain active communications with the end … user to ensure that they are aware of status Maintain a log of progress in the service management system If necessary, progress the call to the next line of support and/or any appropriate third party for further assistance Proactively identify recurring incidents and initiate problem management processes More ❯

Fixed Term Contract Contract Length: 12 months (Potential to be extended) Working Pattern: Full Time Are you passionate about technology and providing exceptional customer service? Our client is seeking a dedicated Service Desk Analyst to join their Internal Employee Technology Support team. This role will play … Windows 10/11 and iOS devices (iPad/iPhone). Utilise ticketing systems to log, track, and resolve issues efficiently. Deliver outstanding customer service, addressing user inquiries and concerns with professionalism and empathy. Participate in in-house training to enhance your skills and knowledge of the tools and …/11 operating systems and iOS devices. Excellent communication skills, both verbal and written, to ensure clear and effective interaction with users. Strong customer service orientation with the ability to handle various user requests and problems effectively. Experience in a technology call centre or customer service environment is More ❯

chance to be part of a company that's not only tech-savvy but also human-centric. With over 2,500 employees across 40+ service branches, this is where innovation meets impact. What You'll Be Doing As a Service Desk Analyst , you'll be the … frontline for all IT support within the organization. You’ll troubleshoot issues, fulfil IT service requests, and ensure smooth day-to-day tech operations. You’ll be essential in making sure your colleagues are empowered with reliable and responsive tech support. Your core responsibilities include: Logging, diagnosing, and resolving More ❯

A leading Metals company looking for a 1st line IT Technician/Service Desk Analyst role to provide 1st line hands on support to over 4000 user base. You will act as first point of contact for users seeking technical assistance via phone, email, or ticketing system More ❯

Step Up Your IT Career: 1st/2nd Line Engineer - £36,000 + Exceptional Benefits! Role : Service Desk Analyst (1st/2nd Line) Location : Near Monument Tube Station, London Salary : £30,000-£36,000 Work Model : Hybrid, tailored to workload Take the next step in your IT More ❯

We require a Tech Savvy Administrator experienced in providing a great Customer Service for our client delivering their Managed Print Services. Combine your passion for all things electronic with this great job opportunity! You will be an experienced, highly organized administrator with good communication and customer service skills. … you will complete all related administration duties including: Enabling ticket route Admin support for third party providers Registering warranties Processing payments Your excellent customer service skills will ensure a professional service is received: Dealing with queries and escalating any issues The company offers a great remuneration package along More ❯

where you will gain the skills to develop into a capable IT professional. Role The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve them in … Build laptops and accounts and complete the IT enrolment for each new employee Become the first point of contact (1st line) for all IT Service requests and issues Develop the skills to quickly and accurately solve reported issues and requests, giving a solution where possible To help employees in More ❯