1 of 1 Service Desk Engineer Jobs in Berkshire

embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they are rolled … Responsibilities Troubleshooting end-user devices and applications. Ensure that IT issues & faults reported to the IT team are resolved quickly, meeting the department’s service level targets and minimising disruption to business-critical systems. Mentor and lead junior members of the team. Update the Service Desk tool … detailing progress on the tasks for the end user and other team members. Log tickets using the Service Desk ticketing tool. Resolve complex hardware/software problems – laptop/desktop builds. Support and troubleshoot Office 365 Suite & Microsoft Business Central. Provide EUC support – Intune/Citrix/Entra more »