ServiceDeskEngineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted … they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the ServiceDesk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. … a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years’ experience on a ServiceDesk or a similar role within an IT support more »
Maidenhead, Royal Borough of Windsor and Maidenhead, Berkshire, United Kingdom
Reboot Recruit Ltd
ServiceDeskEngineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted … they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the ServiceDesk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. … a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years’ experience on a ServiceDesk or a similar role within an IT support more »
ServiceDeskEngineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted … they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the ServiceDesk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. … a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years’ experience on a ServiceDesk or a similar role within an IT support more »
