7 of 7 Service Desk Engineer Jobs in the North West

Role: Service Desk Engineer Location: Cheshire Salary: £25,000- £28,000 Working Pattern: On-Site until fully trained then to a hybrid basis A role has become available for a Service Desk Engineer to join a prominent Financial Service Provider. In this position … smooth and efficient IT operations, enabling the business to continue providing essential services to its clients. Key Responsibilities Log and monitor incoming/outgoing service requests using a bespoke application Serve as the primary point of contact for end-users regarding IT service requests and issues Provide 1st … and 2nd line technical support, troubleshooting, and issue resolution Work with Business Support and IT App Support to ensure timely resolution of service requests Escalate issues to third-party providers related to network, applications, and services Assist users with system understanding and support business continuity/disaster recovery tests more »

technology and eager to kick-start your career in IT? We are looking for an enthusiastic ICT Apprentice to join our team as a Service Desk Engineer. The role of Service Desk Engineer is to implement and deliver remote support to the client base through … service desk functions using knowledge, skills and appropriate tools. Role To deliver first class remote support to every client in relation to all IT issues, requirements and needs. To satisfy end user requirements with recommendations on their infrastructure. To give advice on best practice for all queries whether … processes run smoothly and benefit all end users i.e.helping with quotes, giving correct and useful information to other members of the team. Provide all service desk users with up-to-date information regarding faults, account notes and client details to maintain smooth running of the service desk. more »

Social network you want to login/join with: Service Desk Engineer (Hiring Immediately) Client: Parkdean Resorts Location: Preston, Lancashire, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 06.03.2025 Expiry Date: 20.04.2025 Job Description: Parkdean Resorts are seeking a career-minded … professional and confident IT analyst to support our busy Service Desk, supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems. Why Parkdean Resorts? Well, besides … Ensure all support is logged and managed through ServiceNow Ensure timely resolution of requests in line with agreed SLAs Ensure exceptional levels of customer service Escalate alarms from business systems via our monitoring software Engage with 3rd line teams and/or external partners to seek advice or escalate more »

Social network you want to login/join with: Service Desk Engineer (Hiring Immediately), Liverpool Client: Parkdean Resorts Location: Liverpool, United Kingdom Job Category: Other EU work permit required: Yes Job Description: Parkdean Resorts are seeking a career-minded, professional and confident IT analyst to support our … busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems. What you will be doing... Provide 1st and 2nd line support to employees … management of the Joiners, Movers, Leavers processes and configuring/building of devices. Support with the build of PCs, tablets, and mobiles. Support with desk/office setup as needed. Ensure that knowledge is shared across 1st and 2nd line. Some of the skills and experience we are looking more »

Posted: 06.03.2025 Expiry Date: 20.04.2025 Job Description: Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first … Ensure all support is logged and managed through ServiceNow Ensure timely resolution of requests in line with agreed SLAs Ensure exceptional levels of customer service Escalate alarms from business systems via our monitoring software Engage with 3rd line teams and/or external partners to seek advice or escalate … management of the Joiners, Movers, Leavers processes and configuring/building of devices Support with the build of PCs, tablets and mobiles Support with desk/office setup as needed Ensure that knowledge is shared across 1st and 2nd line Some of the skills and experience we are looking more »

Posted: 06.03.2025 Expiry Date: 20.04.2025 Job Description: Parkdean Resorts are seeking a career-minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first … management of the Joiners, Movers, Leavers processes and configuring/building of devices. Support with the build of PCs, tablets and mobiles. Support with desk/office setup as needed. Ensure that knowledge is shared across 1st and 2nd line. Some of the skills and experience we are looking … for: At least 1 year of experience in a service delivery role. Experience working with ITIL or an understanding of the framework. Experience of service desk functions including SLA management. Proven ability to manage large volume activities, across multiple work streams. Strong knowledge of Microsoft-based operating more »

VCG Technology Services Limited - Support more conscious, fit-for-purpose, technology investment choices. The Service Desk Engineers hold a critical role within our business, looking to support customers with incidents and services requests, ensuring tickets are proactively managed with internal and external stakeholders, providing clear and proactive communication … role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Key Responsibilities: Incident and Service Request Management: Respond to and resolve incoming incidents and service requests … addressing call quality issues, dropped connections, and configuration changes. Escalate more complex connectivity and voice issues to specialist teams, providing comprehensive diagnostic information. Customer Service Excellence: Deliver outstanding customer service by actively listening to users, empathising with their concerns, and providing clear solutions. Explain technical issues in non more »