6 of 6 Service Desk Manager Jobs in the South East

Service Desk Manager A brand new and exciting role has just arisen for an experienced Service Desk Manager to join a leading organisation based in Oxford. As the Service Desk Manager you will have experience of working in an ITIL environment … chance to learn new skills and develop your career. It is also vital you have experience of managing teams of 5-7 people. The Service Desk Manager will be responsible for all SLA’s and OLA’s while also ensuring that the Service Desk team … closely with a wide variety of IT teams to ensure the continued development of the IT services. Working for a leading organisation as the Service Desk Manager you will be working closely with a number of senior stakeholders and be crucial in the development of the charities more »

Migrant Help are currently looking for an Assistant IT Service Desk Manager to join our expanding and dedicated IT & Data department on a full time, permanent contract. in return you will receive a competitive salary of £37,000 - £40,500 depending on experience. This is a home … regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. The Assistant IT Service Desk Manager role: Working within our IT & Data department, you will play a vital role in providing technical support across the organisation … help support our colleagues achieve successful outcomes for our clients. You will also work alongside our Project Management Office (PMO) to support the continual service improvement of our organisation through projects, change control and BAU support as directed by the IT Service Desk Manager. Key responsibilities of more »

Service Desk Manager - Fareham, Southampton - £40,000 per annum Do you have exceptional Customer Service experience and have previously managed a team within FM? CBW are looking for an experienced Service Desk Manager to join an amazing team in Fareham. Brief overview: Monday … Friday 8:30am - 5pm Permanent position £40,000 per annum Office based Parking available on site Key Duties: Team Leadership: Support the Service Desk Leads in managing the day-to-day operations of the service desk, ensuring the team delivers exceptional service. Point of Contact (POC … Act as the main point of contact between the service desk and on-site service management, ensuring that all updates are communicated effectively to the team. Client Management: Manage client expectations by ensuring they are kept informed of updates, maintaining a high level of customer satisfaction. Coaching more »

ITSM ITIL MS365 Service Desk Manager £55,000 per year Surrey We're looking for a Service Desk Manager to lead and manage a global IT service desk, ensuring exceptional support for our teams around the world. In this role, you'll … oversee a diverse team of analysts, drive service excellence, and implement ITIL best practices to optimize operations. Key Responsibilities: Lead and mentor a global team of service desk analysts, ensuring 24x7 support across time zones. Implement ITIL best practices to improve service delivery and resolve issues … Joiners, Movers, Leavers (JML) process and support capacity planning. Conduct performance reviews and foster team development. Skills & Experience: 5+ years in a similar IT service desk or support management role. Strong knowledge of ITIL and ITSM tools. Proficiency in Microsoft 365 and Microsoft Intune. Experience with Windows Server more »

Technical Support Manager Winchester with Hybrid working (office based 2 days per week) £50,000 - £60,000 Modern IT environment Autonomy to implement change and structured processes Extensive investment in IT systems Technical Support Manager required a successful company in Winchester with offices across the UK. Due to … continued success and growth, they are looking for a Technical Support Manager to join their team. The successful candidate will be responsible for managing a support team consisting of 1st and 2nd line service desk engineers. The company offers an innovative working environment with the chance to … of the technical support team by implementing change to the existing support processes and training set-up Reviewing and improving internal structure to ensure service levels, support quality and customer satisfaction targets are met Leading department and individual performance reviews Dealing with escalated issues when required Required Skills: Prior more »

for a managed services provider offering IT support and solutions to a diverse range of clients. Position Overview An experienced Technical Team Lead/Manager to lead the technical team in delivering managed services and IT support. The ideal candidate will have a strong background in the managed services … operational efficiency, leading project implementation, and fostering a collaborative team environment. Key Responsibilities Lead and manage the technical support team, ensuring high-quality IT service delivery. Oversee daily operations of the managed services department, including project management, troubleshooting, and client support. Develop and maintain operational processes to ensure efficiency … and consistency in service delivery. Act as the primary point of contact for escalated technical issues and provide guidance to resolve them in a timely manner. Work closely with the leadership team to align technical strategy with overall business goals. Monitor team performance, set goals, and provide feedback to more »