22 of 22 Service Desk Manager Jobs in the UK

Service Desk Manager Overview of the role: The role of the Service Desk Manager is pivotal in leading and overseeing the daily operations of the service desk team, ensuring efficient and effective support for our customers. This role involves managing a team … of service desk analysts, coordination with both internal and external departments and maintaining high levels of customer satisfaction. The Service Desk Manager is also responsible for developing and implementing service desk policies, procedures and best practices to enhance service delivery. Main Responsibilities … Reporting to the Director of Operations, this role is responsible for achieving excellent customer satisfaction by maintaining service level agreements (SLAs) for services provided by Client and will undertake the following key tasks: Lead and manage the service desk team, including hiring, training and performance evaluations. Ensure More ❯

Global Service Desk Manager - Permanent - London/Hybrid My client, a global Law firm based in London, is currently recruiting for a Global Service Desk Manager on a permanent basis. Responsibilities: Manage the development of a global service desk strategy that ensures … seamless 24/7 support Define, monitor, and refine key performance indicators (KPIs) and objectives and key results (OKRs) to align service desk operations Promote strong collaboration between regional teams to create a unified, cohesive global service desk experience Standardise processes and communication protocols to minimise … service disruptions Maintain and enhance a reporting framework, continuously improve the global reporting framework to ensure it effectively tracks performance against OKRs, providing visibility across regions and time zones Manage relationships with global and regional service desk vendors Conduct regular reviews with vendors to ensure consistent service More ❯

Service Desk Manager - £40,000 - £45,000 + Bonus - Networking/Cloud - Hybrid/Bracknell Are you a leader looking for an opportunity to make a positive impact with a growing Service Desk? Want to work for an exciting MSP who are massively scaling up … Are you an operational and performance-driven individual who can ensure first-class customer service? Working for a forward-thinking MSP who are boasting growth year on year. Looking for a Service Desk Manager who can improve the operational performance of a team of up to … Line Engineers. The Service Desk covers multiple technology stacks, including, Cisco, Network Security and Cloud Services. Your primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Desk, delivering exceptional customer service and technical support to our clients. Knowledge & Experien More ❯

Service Desk/Incident Manager Target Start Date: ASAP Target End Date: 31/03/2026 Rate: DAY £480 Inside per day Location of role: Corsham , Fully on site Clearance Required: SC OR DV Working Pattern (Mon-Fri, Shifts, on-call): MON-FRI We are seeking … an experienced Service Desk Manager to lead a well-established Level 4 Service Desk .This position is for an experienced and well-versed Service Desk Manager with extensive knowledge of the Incident and Major Incident Lifecyle. You will have oversight of a … tier of incident support to an Operational focussed user base. Within this role it will be your job to enhance the reputation of this Service Desk to the wider community, including the development of best processes, practices and procedures in line with the Customer's Incident Management Strategy More ❯

Are you a leader looking for an opportunity to make a positive impact with a growing Service Desk? Want to work for an exciting MSP who are massively scaling up? Are you an operational and performance-driven individual who can ensure first-class customer service? Working for … a forward-thinking MSP who are boasting growth year on year. Looking for a Service Desk Manager who can improve the operational performance of a team of up to 7 Line Engineers. The Service Desk covers multiple technology stacks, including, Cisco, Network Security and Cloud … Services. Your primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Desk, delivering exceptional customer service and technical support to our clients. Knowledge & Experience Team Leadership experience in a technical operations environment Good knowledge of ServiceNow Strong interpersonal and communication skills More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and … develop the service desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and … pathways, as well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and … develop the service desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and … pathways, as well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and … develop the service desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and … pathways, as well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs More ❯

Service Desk Manager Salary: £45,000 - £50,000/annum Job Location:St Ives Job Type: Permanent About the role We are looking for a proactive and results driven Service Desk Manager to oversee the smooth operation of our CAFM Service Desk. The … successful candidate will be responsible for managing a high performing team, ensuring KPIs and SLAs are consistently met, and driving service excellence. You will also play a pivotal role in identifying and implementing process improvements to enhance the overall performance of the service desk. What youll be getting … up to Provide effective leadership, guidance and line management for the service desk team. Conduct regular one-to-one meetings, performance reviews and training to support team development. Create a collaborative and high-performing team environment that encourages accountability and ownership. Monitor and ensure KPIs and SLAs are More ❯

our brightest when we're all together. Our Club, our teams, our community. The Role: Reporting to the Head of Operational IT , the IT Service Desk Manager is responsible for ensuring first-class IT service delivery across the club, leading a team of IT Service Desk Engineers, and ensuring that all technology services run reliably and efficiently. The successful candidate will be service-minded , focusing on delivering excellence to employees at all levels of the organization. They will be based at the Club's head office at Lilywhite House but will also … a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. More ❯

Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment. It … to their sites and services that may require visits within the London area To strengthen the team, they are looking to recruit an experienced Service Desk Lead/Manager to hold responsibility for managing a Service Desk of 5. This is a hands-on role … key person to configure, install and maintain the IT equipment and services. This role would ideally suit someone who is currently a hands-on manager or team leader looking for a new challenge. What you'll be doing Line management of small service desk team, including resources More ❯

Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment. It … to their sites and services that may require visits within the London area To strengthen the team, they are looking to recruit an experienced Service Desk Lead/Manager to hold responsibility for managing a Service Desk of 5. This is a hands-on role … key person to configure, install and maintain the IT equipment and services. This role would ideally suit someone who is currently a hands-on manager or team leader looking for a new challenge. What you'll be doing Line management of small service desk team, including resources More ❯

Service Desk/Delivery Manager - Incident Manager | MUST HOLD ACTIVE DV Are you a highly experienced Service Desk Manager with a strong background in Incident and Major Incident Management ? Do you thrive in high-pressured environments and enjoy leading technical teams that provide … critical support to operational users? This is a unique opportunity to take the reins of a well-established Level 4 Service Desk as part of a flagship programme within the Defence sector. My client is delivering across the NSOIT(D) Programme , supporting the delivery and sustainment of the … OpNET capability . They're now looking for a strong leader and service operations expert to lead a high-performing team of experienced engineers in managing incidents, supporting deployments, and enhancing customer service across multiple military and civilian locations. What you'll be doing: Leading a highly skilled More ❯

Service Desk/Delivery Manager - Incident Manager | MUST HOLD ACTIVE DV Are you a highly experienced Service Desk Manager with a strong background in Incident and Major Incident Management ? Do you thrive in high-pressured environments and enjoy leading technical teams that provide … critical support to operational users? This is a unique opportunity to take the reins of a well-established Level 4 Service Desk as part of a flagship programme within the Defence sector. My client is delivering across the NSOIT(D) Programme , supporting the delivery and sustainment of the … OpNET capability . They're now looking for a strong leader and service operations expert to lead a high-performing team of experienced engineers in managing incidents, supporting deployments, and enhancing customer service across multiple military and civilian locations. What you'll be doing: Leading a highly skilled More ❯

An exciting opportunity has arisen for a permanent ICT Service Desk Manager to join our client at their head office based in the Ilford area. Working within the ICT Department you will be directly responsible for providing support for existing and emerging ICT services to all employees … the business. You will also configure, install and maintain end user computing equipment and services. Other duties and responsibilities: Line management of the ICT Service desk function Hands on technical troubleshooting and resolution of incidents Management of ICT Service Desk resources and work allocation Define and … document ICT Service desk and 1st and 2nd Line standard operating procedures Technical point of escalation for ICT Service Desk Mentoring staff Producing regular written reports Troubleshoot system and network problems and diagnose and solve hardware/software faults Test and fix faulty equipment equipment replacing More ❯

An exciting opportunity has arisen for a permanent ICT Service Desk Manager to join our client at their head office based in the Ilford area. Working within the ICT Department you will be directly responsible for providing support for existing and emerging ICT services to all employees … the business. You will also configure, install and maintain end user computing equipment and services. Other duties and responsibilities: Line management of the ICT Service desk function Hands on technical troubleshooting and resolution of incidents Management of ICT Service Desk resources and work allocation Define and … document ICT Service desk and 1st and 2nd Line standard operating procedures Technical point of escalation for ICT Service Desk Mentoring staff Producing regular written reports Troubleshoot system and network problems and diagnose and solve hardware/software faults Test and fix faulty equipment equipment replacing More ❯

Job Title: Service Desk Manager Location: Hybrid - Leeds, UK Salary: £65,000 - £75,000 per annum (depending on experience) Why Apply? Are you a seasoned IT support professional with a passion for leadership, service excellence, and technical innovation? This is an exciting opportunity to take the … next step in your career as a Service Desk Manager. With a presence across multiple international markets and a focus on cutting-edge technology, this is a full-time leadership role offering challenge, growth, and the opportunity to make a real impact. Service Desk Lead Engineer … Responsibilities Lead and mentor a global 2nd Line Service Desk team, driving service excellence and adherence to SLAs Act as a senior escalation point for complex technical issues and coordinate with 1st and 3rd Line support Own and evolve ITIL-based service processes including incident, problem More ❯

Service Desk Team Manager Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Service Desk Team Managers to join our 5* Service Desk and play a vital role in delivering exceptional IT support to our valued clients over the phone. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times … the role - All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level. Your future duties and responsibilities Service Desk Team Managers are required to: • Manage a multi-skilled team of up to 25 analysts responsible for identifying, triaging and resolving customer More ❯

At SRD Technology UK, were passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we pride ourselves on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them … thrive in a rapidly evolving digital world. The Opportunity Were seeking a dynamic and experienced Service Desk Manager to lead and continually evolve our high-performing service desk function. This is a critical leadership role where you will ensure exceptional service delivery, inspire a … team of technical professionals, and help shape the future of client support operations. Key Responsibilities Lead, mentor, and manage a team of service desk analysts and engineers in a high-paced MSP environment. Maintain excellence in service delivery by ensuring SLAs and KPIs are consistently met or More ❯

At SRD Technology UK, we’re passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we pride ourselves on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping … them thrive in a rapidly evolving digital world. The Opportunity We’re seeking a dynamic and experienced Service Desk Manager to lead and continually evolve our high-performing service desk function. This is a critical leadership role where you will ensure exceptional service delivery … inspire a team of technical professionals, and help shape the future of client support operations. Key Responsibilities Lead, mentor, and manage a team of service desk analysts and engineers in a high-paced MSP environment. Maintain excellence in service delivery by ensuring SLAs and KPIs are consistently More ❯

Service Desk Project Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The … Service Desk Project Manager role is suited to someone who has led internal and external user support desks and has supported or delivered the product in which this service was managed. The key is around establishing an end-user focused service desk. It involves monitoring … service delivery, managing comprehensive and cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a very generous bonus and More ❯

join Fospha. To make the most of this opportunity we are seeking an enthusiastic, driven and detail-oriented individual with proven experience in support desk management to join our team as a Service Desk Manager. The Role In this role, you will play a crucial role in … through to Product and Engineering. This role offers significant opportunity for growth and development within the company for someone with a passion for customer service and a desire to make a real impact. Key Responsibilities: Manage incoming support requests: Monitor and respond to issues submitted through our internal service desk (JIRA), surfacing useful information in Notion for stakeholders to self-serve latest updates. Triage and prioritize issues: Assess the urgency and impact of reported problems, categorize them appropriately, and assign them to the relevant team members. Provide first-line support: Resolve straightforward issues directly and escalate complex More ❯