14 of 14 Service Desk Support Jobs in England

Support Analyst, Service Desk, 1st line, COR5802A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role … the Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project … work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based full-time in the office in Basingstoke. The Company The Support Analyst/Service Desk more »

SERVICE DESK & CUSTOMER SERVICE SUPPORT SUPERVISOR MONDAY - FRIDAY: (ONE WEEKEND IN FOUR ROTA) £27,000 to £33,000 PER ANNUM People Solutions have a client based in Stourport-on-Severn who is an exciting market leader looking to recruit a personable and professional person. The role … will be to oversee the day-to-day operation of the Service Support Desk (Field Based Engineers) operation for a busy engineering business. (This is NOT an IT related role) Benefits • Modern working environment • Working for a market leader • Free site parking • Canteen and break out area … Career progression and development • Team incentives Day to Day Duties • Manage a team of service support staff (4) and ensure they provide excellent customer service! • Identifying/implementing potential improvements in service desk operation • Dealing with staff HR duties • Allocating jobs to team of service more »

Global IT Support Service Desk Analyst (11am - 7pm) ________________________________________ Location: City of London ________________________________________ Are you an IT Professional looking for an exciting new role? About the company Our client is a leading legal firm based in London, with a state-of-the-art office & facilities. Position Overview The … Global IT Support Service Desk offers continuous, high-level support via phone and email to all staff. In the role of Service Desk Analyst, you will primarily address incoming requests through these communication channels, providing swift and effective solutions. Responsibilities * Addressing customer requests promptly … with a focus on exceptional service. * Monitoring ticket status, following up with technicians, and contacting users after resolution for quality assurance. * Responding to Service Desk calls, resolving issues on first contact, and escalating complex cases to technicians. * Logging inquiries and maintaining accurate records in the Service Desk more »

1st Line Support Service Desk Analyst - London/Onsite - £25K Austin Fraser is currently supporting a leading healthcare organisation who are looking to on board an experienced 1st Line Support Service Desk Analyst due to the continuing growth of the company. You will be … responsible for being the first point of contact for customers experiencing technical issues. Day to day responsibilities will include providing support via phone, email, live chat, diagnosing and troubleshooting a variety of technical problems. This is an exciting opportunity to join a successful and award-winning organisation that will … provide you with further career opportunities! Location: London/Onsite Salary: £25K Requirements: Previous experience in a customer-facing technical support role (1st line or helpdesk). Basic knowledge of IT systems, hardware, and software. Familiarity with service desk software and ticketing systems (e.g., Jira, Zendesk, ServiceNow more »

Copello have partnered with an established Defence Services business based in Fareham, in the recruitment of a Service Desk Customer Support Contractor. The role will support incident logging and resolution elements of the service Desk function and processes. Work efficiently and professionally as part … of the service Desk team, to provide a first-class customer service to all managed contracts. Role Responsibilities: Work as part of the Service Centre team to proactively manage faults and events in accordance with SLA, business process and contract requirements Accurately log all new customer … reportable incidents on the companies CRM tool. Obtain all customer Back into Service confirmations and resolve all associated WorkOrders. Identify all Parent/Child incident relationships and log associated WorkOrders. Ensure incident ownership is transferred to Shift Service Desk Operators within specified timescales. Act professionally at all more »

IT Service Desk Support - Permanent Farnborough Salary - as per the experience. We are currently collaborating with an innovative, defense, aerospace, technology-focused company in their search for an IT Service Desk Support. With projects ranging from advanced robotics and autonomous systems to critical defense and … security innovations, it supports mission-critical operations worldwide. As an IT Support Agent, you will be a key player in ensuring the smooth delivery of IT services. You'll provide crucial technical support, managing day-to-day requests and incidents while helping to maintain the efficiency of the … organisation's IT infrastructure. Experience Required: Prior experience in an IT service desk environment. Proficiency with Office 365(Troubleshooting and Admin) Should have a vehicle to drive to reach to the location. Excellent communication skills and a customer-oriented approach. All applicants must be able to obtain or more »

IT Support Engineer - 1st & 2nd Line - Infrastructure Projects - including Senior Service Desk/Helpdesk Support Birmingham, West Midlands - Hybrid Working Flexibility (2 - 3 days Offices in Birmingham) Ad-hoc work in Loughborough (IT Clinic) 1st and 2nd Line IT Support and Key Skills required: - MS … SQL Databases, SQL Queries & Reports, Intune, Apple iPhones - Upgrades and Transitions, DropBox, Setting up Users, Fault Finding, Technical Escalations, Password Security, Virtualisation (VMware) and Service Desk Software & Ticketing Systems etc. £30,000pa to £35,000pa + Excellent Benefits and Hybrid Working Current Full Driver's License required Must … be eligible for DBS Vetting This established and well known sporting organisation are seeking and enthusiastic and challenge orientated IT Support Engineer with solid all round IT experience including Service Desk/Helpdesk experience to enhance their IT Team. You will be eloquent, polite and energetic with more »

Service Desk Support Analyst £12.92 per hour Remote, Nottingham 37.5 Hours, Monday to Friday 6 Months Start date: ASAP We have an exciting opportunity for 1st Line Support Agents to join our client based in Nottingham. We're looking for analytically minded candidates to support their service desk department for 6 months. This is an opportunity to work for a highly reputable and innovative company who are celebrating growth and expansion due to their continued market dominance. Duties will include: Working in a frontline support role to triage, process and resolve … Escalating more complex tickets where appropriate Skills and experience required: Naturally analytical and ability to problem solve 1 year of experience in a Help Desk role IT Proficient including SQL, Microsoft 365, Excel and Word Ability to prioritise tasks Experience in customer-focused positions An excellent communicator Additional Information more »

IT Service Desk Analyst - Permanent - Up to £45k plus benefits - London - (4 days per week on site) Key Skills: Active Directory, SSCM, Intune, Azure Cloud, ServiceNow, Windows 10 I am excited to be working with our client, a big-name within the insurance sector who are looking to … hire an experienced IT Service Desk Analyst to join their team. Our client has an amazing work culture and are keen to hire individuals who are keen to develop their skills and grow their career. We are seeking an experienced IT Service Desk Analyst to join … immediately! You will be responsible for delivering in-depth support on a service desk. You will collaborate with various teams to provide support to resolve numerous hardware and software incident requests. Candidates with the following skill set will be considered: SCCM - Application packaging Azure Active Directory Intune more »

IT Service Desk Support Location: Wakefield, West Yorkshire Salary: Competitive + Benefits About Us Join 2 Sisters Food Group , one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. This is an exciting opportunity … including popular brands like Holland's pies. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose. About the Role We … are looking for a motivated individual to join our team as a 1st Line IT Service Desk Support. This entry-level role is perfect for someone who may not have an IT background but is keen to learn and grow in the industry. Key Responsibilities Managing a ticketing more »

IT Service Desk Support - 6 month FTC - 30/32k Pro-rata London City - Office based - Global Law Firm To be considered for the opportunity, applicants must have worked within a law firm or professional services environment. You will have worked on a service desk more »

Level 3 Service Desk required to join a well known business based in West London. The key deliverables of the Level 3 Service Desk Engineer are to provide technical support to end users. This can include incidents; problems; requests or change control depending on the … and Investigate tickets, where possible applying a permanent fix or an agreed workaround to restore service. * Provide Level 3 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix. * End to end ownership of a customer ticket, identifying the underlying cause … and managing the implementing of a permanent solution, escalating to the IT Manager, as necessary. * Maintain and support the infrastructure and the customer's tickets effectively. * Action Hardware and software installations. * Create and maintain customer specific infrastructure documentation within the IT Knowledge System. * Be able to work with the more »

We are looking for a seasoned Service Desk Lead/IT support lead to manage service delivery, oversee SLAs, and drive continuous improvement across the support team. You’ll be responsible for out-of-hours support and ensuring that technical issues are resolved efficiently … while maintaining strong client relationships. Key Responsibilities: Lead the support team and ensure smooth day-to-day operations. Manage contract delivery and compliance with SLAs. Drive continuous service improvements across support functions. Oversee budgets and ensure cost-effective resource allocation. Develop and maintain strong relationships with stakeholders … and suppliers. Ideal Candidate: ITIL Foundation certified with extensive experience in support management. Strong leadership and team management skills. Excellent problem-solving abilities with a customer-first mindset. Experience in change management and service improvement processes. Capable of managing out-of-hours support and crisis situations. This more »

We rise to challenges together. Servicedesk Support Analyst Salary: £32,000 - £35,000 per annum Location: Spalding - Lincolnshire/Hybrid working (1-3 day working in office per week) Contract Type: Perm Business Area: Bakkavor Ltd - IT Working Hours: Monday to Friday - 37.5 hours per week - 7.5 per day … success and innovation, will we continue to diversify, grow as individuals and succeed together. About the role A fantastic opportunity has arisen for a Service Desk Support Analyst to join our Information Technology team based in Spalding, Lincolnshire. In this busy and exciting role, you will be … responsible for first-line IT services and support to both internal and external customers - ensuring that service levels are achieved and expectations are met or exceeded. In the event of incidents, restoring normal service operation as quickly as possible to minimise any adverse effect on business operations more »