1 to 25 of 49 Service Management Jobs in the South West

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. … This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with … enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if More ❯

client are seeking an IT Support Apprentice to join its expanding team in Waddesdon. They specialises in the development, supply and implementation of field service management software. You will be completing your Level 3 IT Support Technician apprenticeship with Remit Training. Role Our client are seeking an IT … Support Apprentice to join its expanding team in Waddesdon. They specialises in the development, supply and implementation of field service management software. Their field service management software provides a comprehensive Call Logging and Service Management package.The service management software also provides communication More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. … You will also be responsible for leading a team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the … ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management More ❯

Closing date: 10 May 2025 Sector: Creative and Design Role: Manager Contract Type: Permanent Hours: Full Time Job Responsibilities Lead and promote the IT Service Design function Drive continual service improvement across the IT division Hybrid role with up to 80% homeworking and 20% in Stratford-upon-Avon … About the Role An excellent opportunity has arisen within our large, and highly skilled IT division as IT Service Design Manager on a permanent basis. As the IT Service Design Manager at NFU Mutual, you will lead and promote the IT Service Design function by developing and … and adapt IT practices that meet both IT and business objectives and expectations. Your role will involve overseeing, evaluating, and authorising the creation of Service Design Packages for each new or changed IT service, ensuring alignment with industry good practices, IT service management frameworks, policies, processes More ❯

that combine to make this a fascinating and beautiful area to be based. The Clinical Applications Support Team are responsible for the effective deployment, management and use of several key line of business applications and supplementary systems. The successful candidate will be joining a dynamic, motivated, and skilled service … provides second line support for clinical applications used within the Trust, including the Electronic Patient Record system SystmOne, Smartcards plus other applications via a Service Now platform The post holder will be responsible for Ticket management to fulfil service requests and investigate problems raised by staff, providing … issues. This may also involve liaising with vendors and their representatives to rapidly identify problems and apply effective resolutions Adapting applications according to change management process Upholding the organisational policies relating to access, use, quality and data sharing and championing these within the sphere of work activities There will More ❯

departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers … make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organisation environment is highly desirable. More ❯

for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and using appropriate tools. Successful candidate will have experience of continuous release management in an Agile/SAFe environment and will play a leading role in planning, managing, and overseeing software releases across various technology environments (internal … and dependent external organizations) Main duties of the job Establish RSP change and release management capability keeping in mind Agile delivery practices Demonstrate broad industry experience in change management and implement a successful change management process from zero to full maturity Be the responsible owner for the … Change Management policy and supporting processes including chairing the Change Advisory Board (CAB) Strategic planning, coordination and execution of change and release management processes. Champion change management - responsible for change management lifecycle, analysing impact and managing risk. Be the main escalation point and make decisions for More ❯

improvements, you'll play a key role in keeping things running smoothly and preparing us for future growth. Core Responsibilities IT Infrastructure and Operations Management Cybersecurity and Compliance Project Management and Digital Transformation Service Management Strategic IT Alignment Key Activities & KPI's IT Infrastructure & Operations Management … secure, compliant, and optimized for performance. Provide technical support and troubleshooting for internal teams. Cybersecurity & Compliance Implement and maintain cybersecurity best practices, including patch management, vulnerability tracking, and threat mitigation. Work towards and maintain Cyber Essentials Plus (CE+) certification. Conduct regular risk assessments, security training, and compliance audits. Project … Management & Digital Transformation Lead IT projects, including ERP and CRM system upgrades, software integrations, and cloud migrations. Manage the adoption and optimization of M365 tools, Power BI, and automation solutions. Oversee the implementation of new technologies and digital initiatives to improve business processes. Work closely with cross-functional teams More ❯

in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management … assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies. Youll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared … service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll conduct More ❯

req2561 Posted: 14/02/2025 - Application Deadline: 28/02/2025 Role Overview: The Group IT Head of Service Operations will oversee several key functions within the IT department, ensuring the delivery of high-quality service and support to end users. The post-holder will … satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service portal automation and a … chatbot interface to enhance service efficiently Development and implementation of IT & IS service delivery strategies aligned with the goals Oversight of the procurement function of Global IT Services from third parties, optimising costs, and holding partners accountable for their contractual obligations Serving as the primary contact for G3 More ❯

Our client seeks a IP Network Engineer to join their team. Role Profile: To be responsible for the engineering provision, development, management, and maintenance of the IP & MPLS networks, Corporate LAN, broadband RADIUS & BNGs, DDoS protection and related systems and platforms. To propose and develop appropriate operational, maintenance and … provisioning procedures to ensure the reliability of the above networks meets customer requirements and service levels. Key Responsibilities: Operate, maintain and manage the IP & MPLS networks Operate, maintain and manage the Corporate LAN Operate, maintain and manage broadband BNGs Operate, maintain and manage broadband RADIUS platform Operate, maintain and … manage DDoS protection systems Operate, maintain and manage network monitoring platform Configure and maintain the IP & MPLS product offerings Assist Service Design in the planning, testing and implementation of enhancements and new technologies for IP & MPLS networks Implement and evaluate IP & MPLS related solutions/technologies Liaise with Product More ❯

join the Team in Bristol. As an IT Solution Architect you will be responsible for architecting and designing an IT solution using supply chain management, ERP, business intelligence and integration with 3PL systems using EDI capabilities. This role will assure that the solution architecture can meet the key project … functional and non-functional requirements identified for a UK MOD fleet management programme. You will provide support to the Head of Architect/Enterprise Architect on a variety of design decisions including solution evaluation and selection, buy vs. build vs reuse questions, early-phase project estimates, platform selection and … the development lifecycle and into sustainment of the solution. Skills Required: Previous experience as a Solutions Architect on large customer projects Experience architecting Inventory Management, and complex multi-stakeholder logistics/supply chain management solutions using modern commercial solutionsi.e. Manufacturing Building IT solutions in Manufacturing/Repairs systems More ❯

Service Desk/Incident Manager Target Start Date: ASAP Target End Date: 31/03/2026 Rate: DAY £480 Inside per day Location of role: Corsham , Fully on site Clearance Required: SC OR DV Working Pattern (Mon-Fri, Shifts, on-call): MON-FRI We are seeking an experienced … Service Desk Manager to lead a well-established Level 4 Service Desk .This position is for an experienced and well-versed Service Desk Manager with extensive knowledge of the Incident and Major Incident Lifecyle. You will have oversight of a team of highly experienced and technical engineers … tier of incident support to an Operational focussed user base. Within this role it will be your job to enhance the reputation of this Service Desk to the wider community, including the development of best processes, practices and procedures in line with the Customer's Incident Management Strategy More ❯

Month Fixed Term Contract Take the lead in managing and developing NFU Mutuals Data Asset Management catalogues. Stay ahead of emerging data management tools, trends, and best practices. Hybrid working options with up to 80% home working About the role: Are you passionate about data governance, innovation, and … driving business value through effective data management? At NFU Mutual, were on a mission to enhance and optimise our Information Asset catalogues, and we need a skilled professional to take the lead in managing, maintaining, and evolving our data assets. We have an exciting opportunity for a Data Asset … Asset catalogues. Youll ensure these catalogues align with NFU Mutuals policies and processes while supporting the business in their understanding and use of data management tools and process. Youll support the Information Asset Management service, resolving incidents and assisting users to enhance data management capabilities and More ❯

package Closing date: 16 May 2025 Data Asset Analyst - 15 Month FTC Take the lead in managing and developing NFU Mutual's Data Asset Management catalogues. Stay ahead of emerging data management tools, trends, and best practices. Hybrid working options with up to 80% home working. About the … role Are you passionate about data governance, innovation, and driving business value through effective data management? At NFU Mutual, we're on a mission to enhance and optimise our Information Asset catalogues, and we need a skilled professional to take the lead in managing, maintaining, and evolving our data … You'll ensure these catalogues align with NFU Mutual's policies and processes while supporting the business in their understanding and use of data management tools and processes. You'll support the Information Asset Management service, resolving incidents and assisting users to enhance data management capabilities More ❯

SC Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. … K ey Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. Act as a point of escalation for major incidents and ensure timely resolutions. Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery. Collaborate with cross-functional teams to optimize IT services … and systems. Lead stakeholder communications and ensure customer satisfaction. Requirements: Current SC Clearance Proven experience as an ITIL Service Manager in a secure or sensitive environment. Expertise in ITIL best practices and service lifecycle management. Strong leadership, communication, and problem-solving skills. Ability to thrive in a high More ❯

seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! Were inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, youll be at the heart of providing essential hardware support to a prestigious government client. From … devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as … a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks More ❯

2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We're inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you'll be at the heart of providing essential hardware support to a prestigious government client. … devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience … as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL More ❯

IT processes. Work with business units to understand needs and ensure responsive IT services. Develop and manage the IT operations budget, ensuring cost-effective service delivery. Oversee vendor management and IT service agreements. Ensure compliance with IT operational standards, including SLAs and KPIs. Collaborate with the Cyber … in IT operations, including leadership of multinational teams. Proven experience in managing enterprise IT environments across diverse geographies. Deep knowledge of infrastructure, cloud computing, service management (ITIL), and system integration. Understanding of Azure Cloud & Azure DevOps (and preferably some AWS). Knowledge of Windows OS and desktop infrastructure. … Cloud architecture experience. Strong leadership and stakeholder management skills. Experience in both mining and non-mining technology environments is a plus. Excellent organisational and communication abilities. Strong project management experience. What do you get in return? There are a bunch of benefits on offer at Datamine, including: A More ❯

+ 10% annual bonus + benefits package About the role Are you passionate about data governance, innovation, and driving business value through effective data management? At NFU Mutual, we're on a mission to enhance and optimise our Information Asset catalogues, and we need a skilled professional to take … You'll ensure these catalogues align with NFU Mutual's policies and processes while supporting the business in their understanding and use of data management tools and process. You'll support the Information Asset Management service, resolving incidents and assisting users to enhance data management capabilities … investigate and resolve information-related queries and issues, collaborating with internal and external stakeholders. You'll educate and advise business stakeholders on Data Asset Management procedures, ensuring best practices are followed and continuously develop your knowledge of emerging technologies, tools, and best practices, driving improvements in data governance. This More ❯

ensure alignment on product goals and priorities. You’ll define and prioritize the product backlog, making critical decisions on feature prioritization and scope. Stakeholder management is another key aspect of this role. You’ll collaborate with business stakeholders to understand their needs, objectives, and constraints. Facilitating effective communication between … role. You’ll identify opportunities for process improvements and recommend solutions to enhance efficiency and effectiveness. Implementing best practices for business analysis and product management, you’ll stay current with industry trends and emerging technologies to ensure the organization remains competitive. Mentoring and leadership are also vital components. You … analysis and product ownership, with a proven ability to bridge the gap between business needs and technology solutions. You’ll be adept at stakeholder management, solution design, and continuous improvement, while also demonstrating leadership and mentorship skills. This role requires someone who is proactive, innovative, and committed to driving More ❯

Job Title: AV Service Engineer Location: Bristol Pay: £180.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

Job Title: AV Service Engineer Location: Bristol Pay: £180.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

help our clients build resilience as we create integrated, customized turnkey solutions. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle. The Accenture Security practice is a unique group of people passionate about Information Security. We are currently … clearances. Job Summary The primary objective of the Technical Delivery Associate Manager is to support projects to deliver either the transition of new a service and/or throughout the run-phase of the service. This role is responsible to drive the day-to-day delivery in defence of … corporate networks from advanced and targeted attacks by providing threat monitoring and cyber defence services as the service owner. The Technical Delivery Associate Manager will work with the SOC Operations team with a focus on threat identification, incident response, cyber threat intelligence infusion, and mitigations-to ensure defensive resiliency. More ❯

on and apply today! Duties As our IT Support Technician, you will be the first point of contact for our clients, delivering excellent customer service while troubleshooting and resolving technical issues. Additionally, you will: - Log and manage support tickets using our IT service management system - Escalate complex … with third-party suppliers to resolve technical issues and manage software licensing queries - Proactively address recurring technical problems to prevent future disruptions - Ensure all service-level agreements (SLAs) are consistently met within agreed timeframes The ideal candidate will have Essential - Strong problem-solving skills and attention to detail - Good … under pressure - The ability to work well in a team environment and collaborate with colleagues Desirable - Previous experience in IT support or a customer service role - IT-related certification (e.g., CompTIA A+, ITIL Foundation) - Relevant IT degree or equivalent experience Other organisations may call this role IT Helpdesk Technician More ❯