possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Serco
desktop or field engineer Strong working knowledge of Windows 10/11 and managed desktop environments Solid grasp of ITIL processes and experience with ServiceNow or similar tools Experience with solution rollout, project support, and technical escalation Familiarity with Active Directory, Group Policy, and secure systems (CES+ desirable) Understanding of More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Intuition IT Solutions Ltd
environment. Strong verbal & written communication skills and natural willingness to collaborate across teams and organisations. Naturally able & productive with ITSM tools such as Jira, ServiceNow etc. Great to haves: Hyper-V, Microsoft AD, AAD & VMWare experience Experience maintaining OpenStack Bachelor's degree in a related field (Computer Science preferred) or More ❯
Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
AB Agri Ltd
within a large or complex organisation. A strong understanding of IT service management principles and service improvement methodologies. Familiarity with service management tools (e.g., ServiceNow, Assyst) and experience monitoring SLAs and KPIs. Excellent interpersonal and stakeholder engagement skills, with the ability to influence at all levels. A proactive, customer-focused More ❯
Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
AB Agri Ltd
within a large or complex organisation. A strong understanding of IT service management principles and service improvement methodologies. Familiarity with service management tools (e.g. ServiceNow, Assyst) and experience monitoring SLAs and KPIs. Excellent interpersonal and stakeholder engagement skills, with the ability to influence at all levels. A proactive, customer-focused More ❯
ensure that the specialized Service Desks can support new systems/applications when moved from project/hyper care phase. Work closely with the ServiceNow delivery team to participate in testing, process design, training and so on to ensure the specialized Service Desks are involved, consulted and utilize the technology More ❯
environment. Strong verbal & written communication skills and natural willingness to collaborate across teams and organizations. Naturally able & productive with ITSM tools such as Jira, ServiceNow etc More ❯
Basic administration and maintenance of the client's end user computing management service (SCCM) when necessary. Ensure all "walk up" tickets are raised in ServiceNow and all tickets are frequently updated complying to ITSM best practice. Adhering to the Asset Management procedures, keeping the estates inventory up to date and … associated ServiceNow records. Escalating tickets to other resolver teams when necessary. Raising all tickets in our Service Desk ticket management tool (ServiceNow) ensuring co-workers are kept up to date displaying excellent communication skills throughout the ticket life cycle. Adhering to ITIL Service Management best practice and techniques whilst following More ❯
ManTech seeks an experienced and passionate, career and customer-oriented End User Device Technician/Site Lead to join our team in Molesworth UK. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop More ❯