Daresbury Laboratory, Keckwick Lane, Daresbury, Warrington, England
Science and Technology Facilities Council
are resolved within SLA targets Deliver professional, customer-focused, first-line support to users of Hartree Centre services Assist in the continued development of ServiceNow, the Hartree Centre’s IT and Customer Service Management application Ensuring excellent customer service and quality delivery Working collaboratively, prioritising tasks according to importance and more »
application issues and ensure continuity of operations Support network connectivity across various platforms, including Wifi and machine-based networks Perform L1.5 ticket management using ServiceNow and ensure timely issue resolution Handle operating system issues and provide expert-level troubleshooting for various platforms and systems Document issues and solutions in Knowledge … company and industry standards, including network and data security Required skills Experience with Windows OS and Windows Servers Familiarity with metrology applications Proficiency with ServiceNow for ticketing and ITSM Ability to manage and troubleshoot network systems Experience with GDPR compliance and data security best practices Knowledge of PC usage and more »
Flagship plant in Golborne (WA3) Easily Access via East Lancs/M6 Purpose of job/mission: Management of problems and incidents in the ServiceNow platform. Installation and Configuration of IT Hardware Support the users, client equipment and local organisation via email, phone, remote access, or onsite. Support with day … travel to other sites. Tasks & responsibilities: Support regional and local users with supervision, training and documentation. Log all incidents and requests within the managed ServiceNow platform. Support and troubleshoot the clients, mobile phones, tablets and peripheral (Windows OS, printers, scanners) devices. Support Microsoft Teams Telephony System. Troubleshoot network and connectivity more »
