2 of 2 Support Consultant Jobs in Birmingham

Are you an experienced SAP Business One Support Consultant looking to take the next step in your career? Our client, a well-established SAP B1 Partner, is seeking a skilled professional to join their team and provide high-quality support to their growing customer base. This is … team and work with cutting-edge SAP B1 solutions. If you are looking for a new challenge, apply today. Key Responsibilities: Provide first-line support for SAP B1 users, troubleshooting and resolving issues efficiently Work closely with clients to understand their needs and deliver effective solutions Assist with SQL … queries and database management Support SAP HANA environments, ensuring system performance and reliability Utilise Crystal Reports to create and modify reports Key Requirements: Experience providing first-line support for SAP B1 Previous experience working with an SAP B1 Partner Strong understanding of SQL and HANA databases Hands-on More ❯

About the role Our Technical Support Consultants are knowledgeable and customer-focused colleagues working in a 2nd line support team. The role is to provide expert support, assisting internal teams and customers with payroll and HR functionalities, troubleshooting issues, and ensuring a seamless user experience. Purpose: To … provide high quality support to the Service Delivery Teams whose aim is to provide an excellent quality service to the client base including Payroll, HR, analytics, LMS, Benefits, AE, T&A, Direct Debits. To provide high quality support and advise in best practice to customers. Provide support … of the problem. Work proactively with customers (internal and external) to transfer knowledge to reduce the number of incidents raised. Key Accountabilities: Technical Application Support Resolve technical issues raised by internal and external customers in line with SLAs. Provide sufficient feedback to issues to prevent similar issues being raised More ❯