IT Deskside Support Engineer
Belfast, Northern Ireland, United Kingdom
PFH Technology Group
PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Belfast. Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client. This is an excellent opportunity for a motivated individual to further their … career and gain experience working in a fast-moving team. The role: Providing 2nd level Deskside support onsite Monitor and manage Deskside ticket queues Resolve incidents within the agreed Customer SLA with high focus on obtaining an excellent customer satisfaction rating. Effectively diagnosis & troubleshooting of customer devices (Win10\Office … of local customer assets Determine proper escalation path for non-resolved issues. Participate in and contribute to a dynamic IT team. Provide ah-hoc support for on-going projects at the request of your manager Skills & Attributes; Minimum of 2 years' experience in deskside support in a corporate more »
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