1 of 1 Support Specialist Jobs in the North East

Vecta Search are working with an EPOS business who are looking for an enthusiastic, customer service driven person to perform a first line support role. A keen interest in technology is important however a customer service first attitude is key to this role. The successful candidate will need a … can do attitude backed up by a tenacity to ensure the customer receives a service that is beyond expectation. The role To diligently fulfil support duties to our clients to ensure system are kept operational, in line with our agreed SLA (Service Level Agreement) and customer expectations. Ensuring that … manner that matches and bridges the gaps between technical and operational people and leaves our customer feeling our service was beyond expectation. Responsibilities Inbound support Respond to inbound support enquiries promptly, with accuracy, and attention to detail. Record all enquiries, communication, and information in Zoho, SharePoint or relevant More ❯