3 of 3 Support Specialist Jobs in Scotland

the heart of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. The Application Support Specialist will be responsible for providing comprehensive support for our core Policy Admin Systems, particularly the Sonata application, and other critical applications. … This role focuses on maintaining and improving live service provision, resolving incidents, and performing routine support tasks. The role sits within the newly created Application Support Team who are responsible for driving and improving live service provision to the wider business. In cases of significant service-impacting incidents … third-line support will involve working in conjunction with the functional delivery teams. The support team is dedicated to continuously enhancing its expertise and skills. By actively pursuing improvement initiatives, the team aims to optimise service delivery and maintain high standards of performance. Role responsibilities Live Service Support More ❯

while gaining an industry recognised qualification. Apprentices on this 12 month programme will be assigned to the Service Delivery team and undertake an IT Support Specialist qualification delivered in partnership with QA Apprenticeships. We welcome applications from 16-19 year-olds, or up to 29 if you are … disabled or care-experienced. About the role Over your 12 month placement, you will gain hands-on, practical experience in an IT support role within a public-sector organisation to expand and develop your transferable skills. This role offers an excellent entry point for individuals seeking a career in … IT. You will provide administrative and technical support to business areas across SQA and communicate with other teams and external customers. Responsibilities Providing a high level of customer service, by responding to queries quickly and accurately, and building and maintaining positive customer relationships. Following administrative procedures and using Microsoft More ❯

team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Support Specialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well More ❯