1 of 1 Technical Engineer Jobs in East Sussex

Technical Support Engineer Reporting to our head of Customer Support, the Technical Support Engineer will identify, diagnose, and resolve incidents by leveraging excellent and prompt communications with our customers. This role will partner cross-functionally with our internal teams and is a fantastic opportunity to gain … experience at a hyper-growth start-up. Qualifications 5+ years of practical experience in a customer-focused position involving technical knowledge of a company's products and services. Excellent communication skills, both written and verbal. Prior experience in a technical support role communicating with Enterprise customers. Ability to … triage and troubleshoot technical issues. Familiarity with SQL, logging tools (LogRocket, Datadog, etc.), APIs, SSO configuration. Experience with Zendesk and Jira. Preferred: familiarity with the software development lifecycle, git, and PM tools. Bonus: be comfortable in reading Python, Nodejs, Typescript, and React. What You'll Do Work out of More ❯